Which Phone System Should I Use for My NC Business?

In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue.

Keep your small to mid-sized business equipped at all times with the best phone systems in the industry to give customers the best experience possible, track your calls effectively and build a dynamic, customer-focused business.

Utilizing a comprehensive telecommunication approach, you can constantly stay connected with your customers, usher them along the sales funnel and track your interactions to better serve the ones that got away. Modern phone systems are more than just a way to hear from your consumers, they are entirely capable of shaping and reshaping your customers’ entire interaction with your company. Always be certain that you are utilizing the best systems in the business.

Top phone systems for small businesses

Many small businesses overlook the importance of having a high quality phone system, because they are “too small”. The fact is, the smaller your business is, the greater the emphasis on making each interaction with your business count and each lead to convert. This is why investing in a phone system that can support multi-national corporations, isn’t overkill. Business phone systems are designed to be scalable and support as many, or as few users as necessary, while still offering the same advanced features that help business owners

At One Call Communications, our entire business is dedicated to creating solutions to further the success of yours and other North Carolina businesses. If you are in the market for a new phone system, consider a trusted, affordable and scalable brand like NEC.

NEC Business Phone Solutions

You can feel the tech roots of NEC with their latest series of phone solutions, Univerge, that focuses on giving business owners an anytime, anywhere approach to communication. The SV9100 system is extremely user-friendly, while also robust. Able to support over 190,000 users, SV9100 can handle businesses of any current or future size. Easy configuration, access to real-time data, anywhere accessibility and low total cost of ownership make NEC’s newest system one of most competitive options for North Carolina entrepreneurs.

Another great option for increasing productivity and connectivity within your business or with your customers, is the NEC SL1100. Whether you’re looking to support your team with a complete desktop suite to keep them equipped and on task, or you’re trying to increase mobility, the SL1100 is the multifunctional system for your growing business.

 

If you are looking to improve your business communications system, reach out to One Call Communications to see which solutions that we provide can offer the functions you need to take your company to the next level.

Integrate VoIP and CRM

We have spoken a lot about VoIP and CRM and their technical features. There is simply no need to discuss them individually. Both VOIP and CRM are tried and tested technologies with lots of merits.

Let us take a look at the advantages of integrating them. Before we get into the points one by one, one special aspect of the integration needs to be mentioned. The successful marriage between these two very different communication technologies has already brought in a revolution in the world of telecommunication.

Cost Cutting With VoIP

The presence of a redundant PSTN phone communication system along with an existing broadband connection will result in increased communication costs. A successful integration of the CRM and the VoIP helps in a drastic cost-cutting. A large number of long distance calls can be made over the broadband connection, thus negating the extra cost of long distance calls over PSTN phone lines.

Improvement of Communication Quality

When we talk about communicating with customers, the quality of communication is the most important factor. Customer satisfaction is the most important aspect in the field of communication. While modern technologies enable people to seamlessly communicate by chatting or emailing, a voice call is always unparalleled in effect and satisfaction. Everyone feels more comfortable to talk to or listen to the other person. Here the quality of calls is the most important factor. A successful integration between the VoIP and the CRM helps the qualitative aspects of the calls. With VoIP, people can talk to each other for unlimited amounts of time, without having to worry about costs, or suffer from dropped calls or choppy voices.

Improved Data Management Mechanism

A communication system that has CRM and VoIP systems successfully integrated goes a long way in saving time as well as money. The moment a call from a customer is connected, the integrated system draws information from the database and displays it for the executive. This could include name, contact details, phone numbers, orders, mailing addresses, support tickets, history of purchases or orders. The call center executives do not have to ask for these details from the customers. The executive saves time and gets into the crux of the call immediately. They can keep the call limited to understanding and resolving issues of the customer. The executive call also utilise the saved time in up-selling or pitching for additional products or services.

When you address a customer by name, and you seem to know what he has ordered for or is using, he becomes more pliable. He instinctively feels the company has a professional attitude and knows how to manage its customers.

This improves the overall quality of the calls besides helping data management in a big way.

Helps in Professional Handling of the Call

A successful integration of CRM and VoIP helps the handling of each and every call in a more professional way. This is done with the help of proper queuing and routing of the calls. When a call is received at one point, an auto call distribution (ACD) system routes the call to the correct executive who can handle the call. This makes sure that the calls are received by right personnel in the right department. The ACD and VoIP/CRM integration help in successful and effective completion of the calls with the customers being satisfied at the end of the call.

Presence Of More Value Added Features

CRM and VoIP technologies integration ensure that the calls can be monitored. However, this is not all. It is just the beginning. Besides monitoring, calls can also be recorded. You can keep track of customer requirements, issues, queries and grievances or demands. These features also help the management to provide feedback and training to the support staff, which helps businesses to improve their service.

These are just some of the advantages. A successful integration between CRM and the VoIP will provide a host of other advantages that businesses, as well as customers, can enjoy.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top 3 Benefits Unified Communications Promise Remote Workers

All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well.

This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in several ways.

Another big upside of implementing Unified Communications is that it can enhance the business performance by extending a common platform to all employees – both in-house as well as the remote workers. Take the example of the agents working at a company’s contact center. They are the remote workers who play a very important role in the business. Unified Communications helps the remote workers overcome communication challenges and open up new possibilities as to how a business operates. There are many contact centers that work in tandem with remote workers and UC efficiently handles the communication needs of both types of employees.

Here is a list of the top 3 benefits UC promises remote workers as well as the businesses:

1. Unified Communications Enable Access To Common Tools By All

Unified Communications offers the same tools and features to the remote workers that are used by the in-house team of a company. Remote working never really managed to pick up momentum because the legacy communication systems had limited features. However, Unified Communications with all its innovative tools and features has once again brought back remote working into the realm of mainstream business operations.

The remote working culture has received a great boost with the introduction of UC as any worker with an internet connection can work on projects through seamless collaboration with their in-house colleagues. UC adds value to a business by facilitating smooth and efficient communication among in-house and remote workers. The perception pertaining to remote working has undergone a huge change because of UC implementation.

Businesses, small as well as large, are opting for flexible operation and UC is definitely working as the catalyst. Similar tools and applications make it easier for the remote workers to coordinate or collaborate with their colleagues sitting at the company’s office.

2. Feeling Of Being Part Of The Core Team

It has often been observed that remote workers feel alienated from their company because they miss the feeling of being part of the core team. Several remote workers usually work from home and there are many who fail to reach the desired productivity level. UC offers the best solution to companies that not only help them lower operational costs but at the same time boost productivity of remote workers. Remote workers need to be disciplined in their approach; however not all are self-starters so UC helps them to stay connected with their colleagues. This leads to a feeling of being part of the core team, which in itself is a huge moral boost.

3. Job Satisfaction

UC plays a major role in the lives of remote workers who want to get the most out of their jobs. Remote workers have their unique preferences as well as values that have to be understood by management. With common UC tools and applications it becomes easier for top level management to gauge their expectations and frame policies accordingly.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top Features of VOIP For Business

VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it it.

Let us understand the top features of VoIP for business.

These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference.

Let us look into some of the VoIP for business features that are beneficial for the SMBs.

Follow Me – Find Me

This is one of the most popular VoIP phone system features that can help small scale businesses a lot. It delivers great flexibility for any employee who is on the move constantly. This is particularly applicable for the sales and marketing representatives. It helps them keep in constant touch with the clients, management and others, regardless of their location, at any given point in time. The technology also helps by forwarding any call from the office to the smartphone, PDA or laptop, regardless of their location.

Auto Attendant

This is another extremely important communication solution that is offered by VoIP for business. It eliminates the need to hire any receptionist to receive and route the incoming calls. The auto attendant feature offers auto-routing facility and the option of voicemail. It also offers the option of offering a standardized greeting to the callers in an extremely friendly manner. The greeting represents the company and plays the role of its voice, in a most professional manner.

Conferencing

The unified communication technology offers the option of web as well as video conferencing to small scale businesses for unlimited period of time, all without any extra costs. Naturally, that helps these businesses to compete on a global scale.

This particular feature helps SMBs look at taking their communication to the next level without incurring any costs. With conferencing, you can make a sales pitch or run a demo right from your office. You can run training classes on your products and answer specific questions or issues that your client and users may have.

Presence Management

This is another feature that does a world of good for any small scale business so far as its internal organizational behavior and customer service are concerned. The feature makes sure that a staff, who is present in the office throughout the working hours, can be reached in a jiffy – via phone, IM or email. This no doubt strengthens employee productivity, and customer support.

ADS or Automated Directory Service

This is one value added features of a VoIP for business system that has been added recently. This particular option allows customers and external callers to get to a particular person by merely uttering his or her name or her extension number. ADS can be set up in a perfect way so that it works smoothly for the ones with heavily accented voices. It can be programmed to respond to voices of different pitches, so that it works equally well for every person – both men and women of different ages and ethnic origin.

So regardless of the scale of the business that is using this technology. VoIP for business is designed to be effective for every organization. In fact, the advantages it offers to SMBs are more in terms of enabling these small companies to grow.

Call us today to understand how you can use VoIP for your own growth.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Make Your IVR Interesting

Tips to Make Your IVR Productive

The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible.

Think & Plan First

Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support.

It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business.

You also need to do a thorough and comprehensive research on the market to determine the types of customer s who are going to use your automation.

Hire A Professional

It is not always possible for you to determine the best possible way of setting up your IVR. Hence, you need to hire a professional who will be able to help you with the script, the pitching, the phonetics and the linguistics.

Music and Consistency

Smart use of soothing music is a must, as it soothes the mind. Do not use language that is too obscure, so that the listeners have difficulty understanding the message. You also need to make sure that the IVR terminology you use is consistent with the other communication channels like mobile app, your official website, etc. This will guarantee that your potential customers are not confused, as that may have negative impact call containment.

Use Smart Menus

You need to keep the menu options simple and understandable and hence, have the most popular options placed first in your menu. For instance, you need to have a script that says, “Please press 1 for sales related inquiries, 2 for customer service related issues or press 3 for technical support.” However, if you see that your tech support fetches you the most number of customers and is a unique USP for you, have that as option 1 of your IVR script. This will make a difference.

Offer Alternatives

The presence of alternative option in the IVR is one of the most important aspects. The presence of an ‘other’ option always encourages the customers while they are negotiating with an IVR. The nature of this alternative option can vary depending upon the nature of business and the type of audience in question. For that, it is important to listen to your callers and customers through the IVRs. In order to do that, you need to listen to the calls as they progress through the IVR. This practice is termed “Think Side Recording’ through which it is possible for you to listen to the entire in-queue interaction between your IVR and your customers. This subsequently helps you in reviewing your IVR, change it accordingly and making it more interesting.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Security Issues & SMBs

VoIP Security IssuesVoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here.

The Danger of Hacking

Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default password. Keeping the default password intact and unchanged for a long period increases the threat of phone jacking and hacking.

Denial of Service Attacks

As VoIP phone lines carry out transmission through the Internet, they are extremely vulnerable to DoS or Denial of Service attacks. A DoS attack chokes the line with a flurry of data so much so that nothing can get past that data cluster. This knocks out the service completely until the service provider fixes it, which can be a time consuming affair. Hence, it is highly imperative that a proper pre-screening of the VoIP service provider is done. This is important to make sure that the provider does have a proper DoS mitigation in place.  Since this is not a part of any VoIP security issues that you can manage, choosing your VoIP vendor carefully is critical.

Piggybacking

Technically speaking, this is not a VoIP security issue, but a mistake that the companies at times end up making. This is generally committed by the companies that use a single router for Internet services as well as VoIP services. This technique leaves these companies completely exposed and thus, extremely vulnerable to hackers. A VoIP router that is unencrypted can be the gateway for a hacker to get into a particular network, which may be otherwise protected. Hence, the smaller businesses need to be sure that they have a dedicated line for data that they exclusively own.

VoIP Phishing

Phishing is the practice of scamming or soliciting someone via e-mail by a person or an organization that appears to be credible and genuine. It is most commonly and easily done on VoIP, in which the perpetrator sends a phishing e-mail to the victim, with a particular number for that person or company to call back at. As soon as the call is made, the person or that organization is asked to provide banking and other financial information with the use of the keypad. Once that is done, all the information provided is recorded to withdraw money from an account or to access other vital financial information. This is a genuine VoIP security issues that each and every business needs to be aware of.

It is not that all the VoIP security issues that we discussed here have nothing to with the bigger companies. However, the fact is that the bigger companies, because of investment capabilities, are in a better position to take evasive actions against these VoIP security issues and even if they are victims of these threats, they have the financial backup and other cushion that will help them to recover. However, smaller businesses do not have that leverage and hence, are in a more treacherous position when it comes to countering these threats. Hence, smaller businesses need to be extra cautious to defend against these threats.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Collaboration and Its Benefits

CollaborationWe often use the word “Collaboration” when it comes to working with other team members from our organization or another company. Collaboration is the term used to imply people working in a team for a common cause by sharing data, voice and video. In majority of the modern organizations, collaboration signifies the use of server IT tools and technology such as:

  • Voice-based communication including Unified Communication, IP telephony, hardware and software phones, voice mails and Contact Center applications.
  • Video conferencing based communication tools
  • Video streaming
  • Software clients like websites, email, voice and video, data and video, WebEx voice and blog sites

However, there are several companies and IT product manufacturers who believe that collaboration can have a larger perimeter that would enable people to collaborate using any device of their choice and from any corner of the earth at any point in time. This implies that collaboration can be made possible on a wide range of devices that a user can choose according to his preference or availability. Thus, they will be able to complete their job irrespective of their location and time. Users will be able to take complete advantage of the latest development in the field of mobile telephony or cloud computing. They would get the opportunity to use the latest features that have been developed specifically for their devices.

Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) policies, being the latest trend, has given the word collaboration a paradigm shift. The biggest benefits attached to these policies are the increase in productivity and the reduction of costs. The above combination leads to better collaboration and enhanced mobility benefiting the business in several ways. Some of the most tangible and valuable benefits are as follows:

Globalization:

Collaboration leads to globalization as the employees are able to work from anywhere around the world and that too productively. Thus, there is a marked improvement in the productivity of the employees as they are able to work in team and share ideas or collaborate with the best minds. As a company owner, you will be able to rope in the best talent from any corner or your country or the world. The integration of the new employees will be faster. Employee retention rate will also be improved as a shift in location will not lead to a loss of job.

Business Resilience:

The flexibility of time and equipment offered by wider collaboration leads to powerful business resilience – employees will be able to work from anywhere and with any device of their choice. For instance, if there is a snowstorm in a particular office location then the employees will be able to work from any other location with the help of their handheld devices like smartphones and laptops. They need not come to the office and can collaborate with other people by using advanced collaboration tools.

Performance Improvement and Cost Reduction

The latest technologies have been adopted and sustained because they have not only helped improve productivity of employees but at the same time saved money. Video conferencing, VPN and many other technologies have helped the employees work at any point in time irrespective of their location. Higher productivity and cost reduction are the only reasons why the collaboration tools and technologies have managed to sustain.

Environmental benefits

The better collaboration tools have reduced the travel for employees, which has indirectly reduced the production of GHGs or Greenhouse Gases. Video conferencing has significantly cut down on travel for executives, which has a considerable contribution in the reduction of CO2 emissions.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Thoughts On Cloud Security

Cloud SecurityThink the Cloud is Not Secure? Well, Think Again

Security on the cloud is the most debatable subject and over the last few years some of the myths related to cloud security have been busted. Well, the cloud has been the centre of attraction for hackers, data addicts and spies because of the volume of data they can access. For the hackers, data on the cloud is nothing short of a treasure trove and they would love to go for data pilferage by breaking into various networks across the world.

Data Privacy

There are naysayers as well as staunch supporters of cloud telephony who have their own valid reasons for trashing or supporting the use of cloud telephony systems by organizations. The biggest argument against the use of cloud telephony is the lack of data privacy that hounds even the biggest providers like Google. Even the big cloud service providers like Google are incapable if the government pushes for divulging information about a particular individual or user. On the other hand the supporters point to the latest security intelligence as well as analytics used by the companies to prevent all types of data breaches. There are many who believe that cloud is as safe or vulnerable as any other data centre used by enterprises.

Growing Market

The cloud computing market is growing with every passing day and if a recent survey is to be believed then cloud is going to generate $180 billion revenue by the end of 2015. Now, CIOs of major companies across the world are moving to cloud because they do not want to unnecessarily incur communication expenses. Moving to the cloud is saving thousands of dollars for these companies.

Cloud is considered to be the most efficient and cost-effective location for storing data and it is also by far the biggest data repository that can be used for data analytics and computing.You will be able to integrate various applications like inventory management, CRM, transactional data and social media. However, the biggest deterrent for most of the businesses is the security risk associated with moving critical business data to the cloud. Data security for the cloud is completely dependent on the security measures taken by cloud service providers.

Security Breaches

There have been a total of 21 million cases of data security breaches all over the world in the last 5 years. However, it has been seen that in majority of the cases the data breaches have been because of the human errors and people who purposefully broke into the system with criminal intent. The most surprising fact is that the in-house data too is not safer and companies even spend too less on data security.

Cloud Providers Capabilities

The cloud service providing companies are well equipped to handle various types of data security threats because they spend huge amount of money to just develop and maintain a watertight system. These service providers make huge investments on third party encryptions and data certification. Cloud service providers take every possible measure to create and maintain a system that is much tougher to intrude than the in-house network. Cloud is safe and it offers several advantages, which can never be matched by any other technology.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Trim Your Telecom Costs with SIP Trunking

SIP TrunkingCompanies reeling under the pressure of huge telephone bills do not realize that there is help in the form of a telecommunication technology – SIP Trunking. In order to survive in the competitive market, companies need to not only have a robust telephone system and data lines but they also have to cater to the unique needs of its mobile workforces. The old communication systems have become obsolete and now people are using VoIP, which can be made even more efficient with the help of SIP.

SIP Trunking is popular for its amazing QoS (Quality of Service) and it is a very powerful technology that is both highly scalable and flexible. SIP enables companies to streamline enterprise communication while cutting down the costs as well as resources. SIP or Session Initiation Protocol is the technology that helps to establish SIP Trunk Lines that facilitates concurrent calls to the PSTN line. The trunk lines are similar to the lines that come from the channels or telephone company to the T1 circuit. With the help of this technology, the phone lines connected to the desk do not ring, instead whenever the calls come in, it is your mobile phone or the computer where the ring is heard.

There are many reasons for changing your business communication system from ISDN to SIP Trunking. SIP trunking is a very robust technology and helps a company save a lot of money – even more than the ISDN. Since this telephony service is IP based, it comes with a lot of other advanced features and benefits that can take care of a variety of business issues. The productivity of your company will receive a huge boost as SIP will solve your communication issues at an amazing pace.

The top 5 benefits of using SIP Trunks are as follows:

  1. SIP offers infinite scalability – SIP is all about saving money because SIP offers unparalleled scalability thereby helping you to cut on capital expenditures. You can start with a small set up and scale without any hassles thus helping you to manage the communication load without any difficulty.
  2. SIP offers 40% more savings than ISDN or any other system – Market research has revealed that on an average, companies using SIP trunking are able to save 30% to 60%. Since SIP uses the existing IP infrastructure or PBX equipment, you will need only a few additional pieces of equipment to get started with SIP. The cost savings start from the time of the installation itself. All your long distance or overseas calls will be treated as local calls and you will be able to realize huge savings on your telephone bills.
  3. No calls will ever remain unattended – In case the calls to a desk phone don’t get answered, they will automatically get redirected to the mobile phones. Thus, employees who are not present at their desks or are working remotely will be able to receive the calls from wherever they are. You will never have to lose a customer because the calls get answered even when the office is closed. All the incoming calls will be programmed to get redirected to another extension or mobile phone or even routed to other trunk groups with different phone numbers or locations.
  4. Efficient communication – All your employees will be able to experience the benefits and features that come along with SIP. Instant messaging, voice calls, video conferencing and call recording are some of the features that will help in enhancing communication among the employees and customers.
  5. Quick ROI – You will be able to recover your investment within a short span of time as you will not be required to pay for any additional equipments or services that you don’t need. SIP helps you to maximize the existing internet bandwidth by adding voice to the existing traffic, which in turn saves a lot of money.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

What Will Be The Growth of VoIP in 2015?

VoIP GrowthVoIP, or Voice over Internet Protocol, has been experiencing a steady growth over the last few years and will continue this growth trend in 2015. Businesses across the world have come to learn about the immense potential that the new technology holds and this will help VoIP to grow its impact on businesses. Not only businesses but general consumers too have come to realize the advantages like inexpensive or even free calls being offered by VoIP. More and more businesses are switching to the latest VoIP telephone systems and this is not just mere speculation – figures drive home this statement.

The recent market information from various trusted sources working in the networking and telecommunication industry have reiterated the fact that the market is experiencing a huge growth. Revenues from multimedia systems have gone up by 50% in the past year and the IP technology market has seen a 3% growth in revenue for average service providers. Growth segments, which include IMS Core, Voice Application Servers and Session Border Controllers, were within $50 million of the $1 billion per quarter mark,” Telecom Reseller (News – Alert) mentioned in a news feed.

Chris DePuy, VP of Carrier IP Telephony research at Dell’Oro Group has stated “We are seeing operators expand their service offerings to deliver multiple services on shared infrastructures, resulting in significant interoperability benefits to customers and increasing leverage on network investments.” “IMS-based infrastructures now power multiple services for operators. In addition to Voice over LTE (News – Alert) (VoLTE) services that provide high-definition voice, the same service providers are also launching Voice over Wi-Fi (VoWi-Fi) that addresses indoor cellular wireless coverage shortfalls. We also anticipate additional services will appear over the next several quarters at these same operators, such as Rich Communications Services (RCS) that allow advanced messaging and video calling that competes with Over the Top (OTT).”

Telecom Reseller also noted that “The overall Carrier IP Telephony market, which includes devices used to serve both circuit switched subscribers, Voice over IP (VoIP) and Voice over LTE subscribers, approached $1.7 B in the third quarter 2014.”

Thus, we can all see that the market is growing and VoIP is one of the most significant players in the market.

A recent report published by Infonetics Research states that there has been a 43% growth in the VoIP market within a span of 4 years (2010 to 2014) and it was worth $49.8 Billion last year. The report further projects the market growth will touch $74.5 Billion by the end of 2015. The report also mentions that the residential services contributed to 69% of the total revenue but VoIP too is registering a rapid growth. The report further mentions that SIP trunking has experienced a revenue spike of 143% and it predicts that VoIP service and IP-PBX revenue will double between 2010 and 2015.

This report also mentions the name of the leading VoIP service providers and placed Japan’s NTT at the tops of the list as residential provider followed by Comcast and France Telecom. There was a growth of 19% registered for the residential VoIP subscribers in the year 2010, which reached to 157 million worldwide.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.