Top Features of VOIP For Business

VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it it.

Let us understand the top features of VoIP for business.

These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference.

Let us look into some of the VoIP for business features that are beneficial for the SMBs.

Follow Me – Find Me

This is one of the most popular VoIP phone system features that can help small scale businesses a lot. It delivers great flexibility for any employee who is on the move constantly. This is particularly applicable for the sales and marketing representatives. It helps them keep in constant touch with the clients, management and others, regardless of their location, at any given point in time. The technology also helps by forwarding any call from the office to the smartphone, PDA or laptop, regardless of their location.

Auto Attendant

This is another extremely important communication solution that is offered by VoIP for business. It eliminates the need to hire any receptionist to receive and route the incoming calls. The auto attendant feature offers auto-routing facility and the option of voicemail. It also offers the option of offering a standardized greeting to the callers in an extremely friendly manner. The greeting represents the company and plays the role of its voice, in a most professional manner.

Conferencing

The unified communication technology offers the option of web as well as video conferencing to small scale businesses for unlimited period of time, all without any extra costs. Naturally, that helps these businesses to compete on a global scale.

This particular feature helps SMBs look at taking their communication to the next level without incurring any costs. With conferencing, you can make a sales pitch or run a demo right from your office. You can run training classes on your products and answer specific questions or issues that your client and users may have.

Presence Management

This is another feature that does a world of good for any small scale business so far as its internal organizational behavior and customer service are concerned. The feature makes sure that a staff, who is present in the office throughout the working hours, can be reached in a jiffy – via phone, IM or email. This no doubt strengthens employee productivity, and customer support.

ADS or Automated Directory Service

This is one value added features of a VoIP for business system that has been added recently. This particular option allows customers and external callers to get to a particular person by merely uttering his or her name or her extension number. ADS can be set up in a perfect way so that it works smoothly for the ones with heavily accented voices. It can be programmed to respond to voices of different pitches, so that it works equally well for every person – both men and women of different ages and ethnic origin.

So regardless of the scale of the business that is using this technology. VoIP for business is designed to be effective for every organization. In fact, the advantages it offers to SMBs are more in terms of enabling these small companies to grow.

Call us today to understand how you can use VoIP for your own growth.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Five Reasons To Be Excited About 5G

5G has finally arrived with a lot of promise in terms of speed and capacity. This has also given rise to another hot topic for discussion – what does the future hold for 5G and why would you and I should be excited about it? We are all aware of the fact that 2G was for voice and then 3G conquered with offerings for data and Voice, 4G came in with the promise of broadband, so 5G has got something new to offer. Even the best of the engineers around the world are unsure about what 5G has to offer but here is list of 5 reasons why we should be excited about 5G:

1. Witness the Olympics 5G mode

Well, after the Sochi Olympics, we are eagerly waiting for the Winter Olympics at Pyeongchang (2018) and Tokyo Olympics (2020). Both the nations are doing major works on 5G innovation and we can expect to see some real good things at both these Olympic events. You and I can expect some innovations like downloading massive videos in one second and hologram of the participants. We can even expect to see 3D images of competitors and venues. Instant translation glasses can also be expected that would enable everyone to read Japanese within seconds. Facial recognition glasses might be distributed among crowds, which would enable them to identify their fellow countrymen.

2. The Internet of Things

5G will definitely support Internet of Things because it offers the requisite speed to enable one machine to interact with another seamlessly. According to a survey, by the year 2018 mobile data traffic will increase 11 times from the present levels and to make machine to machine communication a reality. Finally.

3. Interconnected Car Networks

It has all begun with the introduction of Google driverless car and if this has to gain popularity, 5G has to be the driving factor. 5G will come loaded with the extra capacity one would need to push forward the driverless car innovation. 5G is expected to differentiate between different types of uses of the network like traffic navigation, communication, infotainment, device syncing etc. For instance, if your car is trying to change lanes, you do not expect the process to be hampered just because your kid is trying to make a hands free call in the backseat.

4. Mobile Healthcare

We have already stepped into an era where we are accessing real-time health data from our mobile devices. This is fast turning out to be a game-changer in the health industry as more and more companies are jumping into the race to create wearable devices that would provide real time health data to users. Now for these devices to offer the real deal, 5G definitely has to be the key driving force.

5. Smarter Power Source For Mobile Devices

5G will enable mobile devices to be charged from any device that would run on battery. For instance, there is a product called Tethercell that can turn any battery operated device into a Bluetooth-enabled device. Thus, we will able to remotely control the battery operated devices that would draw charge from other devices.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Make Your IVR Interesting

Tips to Make Your IVR Productive

The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible.

Think & Plan First

Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support.

It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business.

You also need to do a thorough and comprehensive research on the market to determine the types of customer s who are going to use your automation.

Hire A Professional

It is not always possible for you to determine the best possible way of setting up your IVR. Hence, you need to hire a professional who will be able to help you with the script, the pitching, the phonetics and the linguistics.

Music and Consistency

Smart use of soothing music is a must, as it soothes the mind. Do not use language that is too obscure, so that the listeners have difficulty understanding the message. You also need to make sure that the IVR terminology you use is consistent with the other communication channels like mobile app, your official website, etc. This will guarantee that your potential customers are not confused, as that may have negative impact call containment.

Use Smart Menus

You need to keep the menu options simple and understandable and hence, have the most popular options placed first in your menu. For instance, you need to have a script that says, “Please press 1 for sales related inquiries, 2 for customer service related issues or press 3 for technical support.” However, if you see that your tech support fetches you the most number of customers and is a unique USP for you, have that as option 1 of your IVR script. This will make a difference.

Offer Alternatives

The presence of alternative option in the IVR is one of the most important aspects. The presence of an ‘other’ option always encourages the customers while they are negotiating with an IVR. The nature of this alternative option can vary depending upon the nature of business and the type of audience in question. For that, it is important to listen to your callers and customers through the IVRs. In order to do that, you need to listen to the calls as they progress through the IVR. This practice is termed “Think Side Recording’ through which it is possible for you to listen to the entire in-queue interaction between your IVR and your customers. This subsequently helps you in reviewing your IVR, change it accordingly and making it more interesting.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Security Issues & SMBs

VoIP Security IssuesVoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here.

The Danger of Hacking

Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default password. Keeping the default password intact and unchanged for a long period increases the threat of phone jacking and hacking.

Denial of Service Attacks

As VoIP phone lines carry out transmission through the Internet, they are extremely vulnerable to DoS or Denial of Service attacks. A DoS attack chokes the line with a flurry of data so much so that nothing can get past that data cluster. This knocks out the service completely until the service provider fixes it, which can be a time consuming affair. Hence, it is highly imperative that a proper pre-screening of the VoIP service provider is done. This is important to make sure that the provider does have a proper DoS mitigation in place.  Since this is not a part of any VoIP security issues that you can manage, choosing your VoIP vendor carefully is critical.

Piggybacking

Technically speaking, this is not a VoIP security issue, but a mistake that the companies at times end up making. This is generally committed by the companies that use a single router for Internet services as well as VoIP services. This technique leaves these companies completely exposed and thus, extremely vulnerable to hackers. A VoIP router that is unencrypted can be the gateway for a hacker to get into a particular network, which may be otherwise protected. Hence, the smaller businesses need to be sure that they have a dedicated line for data that they exclusively own.

VoIP Phishing

Phishing is the practice of scamming or soliciting someone via e-mail by a person or an organization that appears to be credible and genuine. It is most commonly and easily done on VoIP, in which the perpetrator sends a phishing e-mail to the victim, with a particular number for that person or company to call back at. As soon as the call is made, the person or that organization is asked to provide banking and other financial information with the use of the keypad. Once that is done, all the information provided is recorded to withdraw money from an account or to access other vital financial information. This is a genuine VoIP security issues that each and every business needs to be aware of.

It is not that all the VoIP security issues that we discussed here have nothing to with the bigger companies. However, the fact is that the bigger companies, because of investment capabilities, are in a better position to take evasive actions against these VoIP security issues and even if they are victims of these threats, they have the financial backup and other cushion that will help them to recover. However, smaller businesses do not have that leverage and hence, are in a more treacherous position when it comes to countering these threats. Hence, smaller businesses need to be extra cautious to defend against these threats.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Collaboration and Its Benefits

CollaborationWe often use the word “Collaboration” when it comes to working with other team members from our organization or another company. Collaboration is the term used to imply people working in a team for a common cause by sharing data, voice and video. In majority of the modern organizations, collaboration signifies the use of server IT tools and technology such as:

  • Voice-based communication including Unified Communication, IP telephony, hardware and software phones, voice mails and Contact Center applications.
  • Video conferencing based communication tools
  • Video streaming
  • Software clients like websites, email, voice and video, data and video, WebEx voice and blog sites

However, there are several companies and IT product manufacturers who believe that collaboration can have a larger perimeter that would enable people to collaborate using any device of their choice and from any corner of the earth at any point in time. This implies that collaboration can be made possible on a wide range of devices that a user can choose according to his preference or availability. Thus, they will be able to complete their job irrespective of their location and time. Users will be able to take complete advantage of the latest development in the field of mobile telephony or cloud computing. They would get the opportunity to use the latest features that have been developed specifically for their devices.

Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) policies, being the latest trend, has given the word collaboration a paradigm shift. The biggest benefits attached to these policies are the increase in productivity and the reduction of costs. The above combination leads to better collaboration and enhanced mobility benefiting the business in several ways. Some of the most tangible and valuable benefits are as follows:

Globalization:

Collaboration leads to globalization as the employees are able to work from anywhere around the world and that too productively. Thus, there is a marked improvement in the productivity of the employees as they are able to work in team and share ideas or collaborate with the best minds. As a company owner, you will be able to rope in the best talent from any corner or your country or the world. The integration of the new employees will be faster. Employee retention rate will also be improved as a shift in location will not lead to a loss of job.

Business Resilience:

The flexibility of time and equipment offered by wider collaboration leads to powerful business resilience – employees will be able to work from anywhere and with any device of their choice. For instance, if there is a snowstorm in a particular office location then the employees will be able to work from any other location with the help of their handheld devices like smartphones and laptops. They need not come to the office and can collaborate with other people by using advanced collaboration tools.

Performance Improvement and Cost Reduction

The latest technologies have been adopted and sustained because they have not only helped improve productivity of employees but at the same time saved money. Video conferencing, VPN and many other technologies have helped the employees work at any point in time irrespective of their location. Higher productivity and cost reduction are the only reasons why the collaboration tools and technologies have managed to sustain.

Environmental benefits

The better collaboration tools have reduced the travel for employees, which has indirectly reduced the production of GHGs or Greenhouse Gases. Video conferencing has significantly cut down on travel for executives, which has a considerable contribution in the reduction of CO2 emissions.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Trim Your Telecom Costs with SIP Trunking

SIP TrunkingCompanies reeling under the pressure of huge telephone bills do not realize that there is help in the form of a telecommunication technology – SIP Trunking. In order to survive in the competitive market, companies need to not only have a robust telephone system and data lines but they also have to cater to the unique needs of its mobile workforces. The old communication systems have become obsolete and now people are using VoIP, which can be made even more efficient with the help of SIP.

SIP Trunking is popular for its amazing QoS (Quality of Service) and it is a very powerful technology that is both highly scalable and flexible. SIP enables companies to streamline enterprise communication while cutting down the costs as well as resources. SIP or Session Initiation Protocol is the technology that helps to establish SIP Trunk Lines that facilitates concurrent calls to the PSTN line. The trunk lines are similar to the lines that come from the channels or telephone company to the T1 circuit. With the help of this technology, the phone lines connected to the desk do not ring, instead whenever the calls come in, it is your mobile phone or the computer where the ring is heard.

There are many reasons for changing your business communication system from ISDN to SIP Trunking. SIP trunking is a very robust technology and helps a company save a lot of money – even more than the ISDN. Since this telephony service is IP based, it comes with a lot of other advanced features and benefits that can take care of a variety of business issues. The productivity of your company will receive a huge boost as SIP will solve your communication issues at an amazing pace.

The top 5 benefits of using SIP Trunks are as follows:

  1. SIP offers infinite scalability – SIP is all about saving money because SIP offers unparalleled scalability thereby helping you to cut on capital expenditures. You can start with a small set up and scale without any hassles thus helping you to manage the communication load without any difficulty.
  2. SIP offers 40% more savings than ISDN or any other system – Market research has revealed that on an average, companies using SIP trunking are able to save 30% to 60%. Since SIP uses the existing IP infrastructure or PBX equipment, you will need only a few additional pieces of equipment to get started with SIP. The cost savings start from the time of the installation itself. All your long distance or overseas calls will be treated as local calls and you will be able to realize huge savings on your telephone bills.
  3. No calls will ever remain unattended – In case the calls to a desk phone don’t get answered, they will automatically get redirected to the mobile phones. Thus, employees who are not present at their desks or are working remotely will be able to receive the calls from wherever they are. You will never have to lose a customer because the calls get answered even when the office is closed. All the incoming calls will be programmed to get redirected to another extension or mobile phone or even routed to other trunk groups with different phone numbers or locations.
  4. Efficient communication – All your employees will be able to experience the benefits and features that come along with SIP. Instant messaging, voice calls, video conferencing and call recording are some of the features that will help in enhancing communication among the employees and customers.
  5. Quick ROI – You will be able to recover your investment within a short span of time as you will not be required to pay for any additional equipments or services that you don’t need. SIP helps you to maximize the existing internet bandwidth by adding voice to the existing traffic, which in turn saves a lot of money.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

What Will Be The Growth of VoIP in 2015?

VoIP GrowthVoIP, or Voice over Internet Protocol, has been experiencing a steady growth over the last few years and will continue this growth trend in 2015. Businesses across the world have come to learn about the immense potential that the new technology holds and this will help VoIP to grow its impact on businesses. Not only businesses but general consumers too have come to realize the advantages like inexpensive or even free calls being offered by VoIP. More and more businesses are switching to the latest VoIP telephone systems and this is not just mere speculation – figures drive home this statement.

The recent market information from various trusted sources working in the networking and telecommunication industry have reiterated the fact that the market is experiencing a huge growth. Revenues from multimedia systems have gone up by 50% in the past year and the IP technology market has seen a 3% growth in revenue for average service providers. Growth segments, which include IMS Core, Voice Application Servers and Session Border Controllers, were within $50 million of the $1 billion per quarter mark,” Telecom Reseller (News – Alert) mentioned in a news feed.

Chris DePuy, VP of Carrier IP Telephony research at Dell’Oro Group has stated “We are seeing operators expand their service offerings to deliver multiple services on shared infrastructures, resulting in significant interoperability benefits to customers and increasing leverage on network investments.” “IMS-based infrastructures now power multiple services for operators. In addition to Voice over LTE (News – Alert) (VoLTE) services that provide high-definition voice, the same service providers are also launching Voice over Wi-Fi (VoWi-Fi) that addresses indoor cellular wireless coverage shortfalls. We also anticipate additional services will appear over the next several quarters at these same operators, such as Rich Communications Services (RCS) that allow advanced messaging and video calling that competes with Over the Top (OTT).”

Telecom Reseller also noted that “The overall Carrier IP Telephony market, which includes devices used to serve both circuit switched subscribers, Voice over IP (VoIP) and Voice over LTE subscribers, approached $1.7 B in the third quarter 2014.”

Thus, we can all see that the market is growing and VoIP is one of the most significant players in the market.

A recent report published by Infonetics Research states that there has been a 43% growth in the VoIP market within a span of 4 years (2010 to 2014) and it was worth $49.8 Billion last year. The report further projects the market growth will touch $74.5 Billion by the end of 2015. The report also mentions that the residential services contributed to 69% of the total revenue but VoIP too is registering a rapid growth. The report further mentions that SIP trunking has experienced a revenue spike of 143% and it predicts that VoIP service and IP-PBX revenue will double between 2010 and 2015.

This report also mentions the name of the leading VoIP service providers and placed Japan’s NTT at the tops of the list as residential provider followed by Comcast and France Telecom. There was a growth of 19% registered for the residential VoIP subscribers in the year 2010, which reached to 157 million worldwide.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

UCedge, Unified Communications Solutions from Toshiba.

UCedge, Unified Communication

If you are used to Unified Communication applications, you would understand it needs a bit more resources than just a telephone end device. In order to use all the capabilities of UC, you would need to manage files, multiple applications, and maybe even videos. Till now this meant being tied to your desk.

Now, when you are using Toshiba’s on-premise or cloud based phone systems, you are no longer tied to your desk. With a common user interface across platforms, you can access all your unified communication applications from a tablet, a laptop, or even your smart phone. UCedge application is available on Windows, iOS, and Android, making it literally universal.

More details on UCedge and it utility are available here.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

Comparing Premises-based and Cloud Phone Systems

Premise vs Cloud

The decision to choose between premise-based and cloud phone systems can turn out to be really challenging because it can have long term impact on your business communication. While opting for VoIP or Voice over Internet Protocol, you will have to analyze and choose the system that best meets your business needs.

A premises-based solution is one where the hardware and other equipment are installed and maintained at your office site. On the other hand, if you opt for a cloud phone system, the phones in your office will be connected using the Internet to the provider that operates and maintains all the telephony equipment and cloud data center. You need to make an informed choice and in order to do that you will have to make yourself aware of the benefits as well as the challenges associated with both the systems.

Here is a brief comparison of both the systems:

Comparison of the Features

Many hosted or cloud telephone systems may not offer all the features that you would find in a premise-based system. In case a cloud telephone solution does not offer critical features like IVRs, queues and conferencing or charge additionally for these, then it is not wise to opt for such a solution. However, having said all that, there are several cloud telephone solutions that encompass all the necessary communication features that an organization would require. Cloud telephone solutions offer a wide range of features that can make business communication really attractive.

Upfront Cost

The cloud-based or hosted solutions come with low upfront cost and you will have to pay only a nominal monthly fee based on your usage. However, when you opt for a premise-based solution then the upfront costs are high as you will have to buy all the necessary equipment like servers, which are pretty expensive. However, you will benefit in the long run as the server and other equipment costs can prove to be a worthy investment. In case you are operating a small business with a handful of employees (5 to 15) then paying the monthly usage fee is more justified. There are also bigger organizations that opt for the cloud based VoIP because of the advanced telephony features they get.

TCO or Total Cost of Ownership

The TCO for a cloud based system is quite low because your hosting provider will take care of the server configuration as well as maintenance. You will be making big savings because you will never have to buy the hardware equipment or hire a dedicated team to maintain the server and related systems. This is a big advantage you get when you opt for the cloud telephony over a premise-based solution.

Existing Infrastructure

If you are using legacy systems like TDM to connect to the PSTN network then it can be taxing on the company’s pocket. At the same time, upgrading your technology infrastructure for using VoIP can be an expensive move too. However, when you switch to the hosted PBX then you can realize substantial savings. In case you want an idea about the amount of money you can save by moving to the cloud then you can consult with One Call Communications and we will analyze and give you the exact figures. For using your old PSTN system, it is best to opt for a premise-based solution.

Scalability

For the businesses on the path of growth, scalability is an important factor to consider while making a switch to hosted or premise-based solutions. For the premise-based solution, you will have to invest a lot of money for expanding your business communication system. However, scalability is much easier and less-expensive when you opt for the cloud telephony. You will need to just pay more as you grow or keep adding users to your communication system.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Key Factors When Choosing a Business Communication System

business communication, business phones, auto attendant, music on hold, conferencing, collaborative communication

Business Communication System

Business communication systems play a very important role in an organization and it helps in maintaining seamless communication among employees, vendors, business associates and customers. Thus, if you intend to buy a modern phone system to take care of all your business communication needs, it is better that you look for some of the essential features. These phone system features are going to directly impact communication, productivity and the revenue of your company.

Some of the standard features that should be included with a business phone system are:

Conferencing – This is an important feature as it facilitates simultaneous communication among 3 or more people through a single call. This feature varies with the type of communication system you choose, so consider the number of people usually attending a conference call.

Auto-attendant – If your office receives a large call volume then it is better that you have a communication system that includes an auto-attendant feature. All callers will be greeted with a pre-recorded message and it will inform the callers as to how to get in touch with a particular department.

Music-on-hold – Callers will be able to hear a pre-recorded music or special messages from your company when they are put on hold or are waiting to be connected to a particular department.

Dialing by extension or name – Callers will be provided with the option to connect to the executives or department directly.

Other features that are included by various business phone system providing companies are call duration, caller ID, speaker phone, presence etc.

There are a few key factors to look for while choosing a business communication system. The primary decision is to choose between an on-premise system and a hosted or cloud based PBX system. You have to decide whether the business communication system needs to be located at your office premises or it needs to be hosted by the service provider. This decision will again depend on the present as well as the future communication needs of your company. Your decision will be guided by factors like availability of in-house technical resources, structure and size of your company and budget.

Hosted PBX Phone System for Remote Communication Infrastructure

If you opt for the hosted PBX system then your service provider will remotely manage your entire communication infrastructure. The phone services will be offered over an IP Network, your mobile phone data network, or a PSTN line if you so wish. Other than the business phones and routing devices, you will not need to install or maintain any other hardware at your office. Thus, you will be able to access the communication system without having an IT-team to micromanage the same. Some of the obvious advantages of hosted PBX are:

  • Acquisition and related costs can be easily predicted.
  • You will have better control over purchase, installation as well as deployment of the communication system.
  • Higher scalability as it can be easily scaled with the growth of the company.

On-Premise Phone System for More Control in Your Communication

On the other hand if you are opting for the on-premise solution then you will have to maintain all the hardware equipment and an in-house IT team at your office. You will be able to exercise better control over your system and its features. Some of the obvious benefits of the on-premise system are:

  • Better scalability
  • Low operating costs
  • In-house management of equipment and features
  • Customized features can be easily added

Selecting the perfect business communication system can be a challenging task, especially if you are not well informed of the various factors that come into play.  Of course, our services are just a phone call away.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.