Data Security And Public WiFi Networks

There is no lack of free Wi-Fi networks in all the major cities and towns across the world. As a traveler, you will always find Wi-Fi networks at various public places like restaurants, airports, hotels and even in parks. This is a real boon for people who want to work on the go or simply stay connected. However, one thing that we often forget to consider is the data security risks involved in getting hooked up to these unreliable networks.

We often tend to overlook the data security aspect of public networks due to our eagerness to enjoy a free Internet connection. We skip the general welcome screen or any other pop up messages while signing up. This is a perfect set up for marketing firms that are ready to give free bandwidth in exchange for your phone number or email address.

Would you give up your privacy just to get free Internet at a public place?

Providing personal information can set you up for bigger problems like fraud and scams. Thus, it is important to read all the clauses included in the terms and conditions screen to ensure data security. You will get to learn how the Internet service provider intends to use the information. Is the Internet connection worth the information you’re providing? An alternate email id that you do not use for any other purpose can come in handy during such a situation.

Regular travelers can stick to only the official or advertised Wi-Fi networks, which are set up at airports, coffee shops, bars etc. There are several instances of hackers setting up free Wi-Fi networks to trap unsuspecting users. In case you come across networks that look too fishy or offer unimaginable freebies then it is best to avoid such networks.

Here are some tips to ensure watertight data security even when you are connected to free public Wi-Fi networks:

Secure Apps and Websites

It is important that you only use secure apps and websites while on a free public Wi-Fi network. Secure websites are marked by the green padlock that appears on the address bar of a browser. Refrain from doing anything important while you are using unsecured connection and that will automatically ensure data security. Hackers won’t be able to steal your personal information because all your transactions are carried out on secure websites.

In case you’re using your phone to connect to an unsecure network, use the browser instead of an app. Browsers verify everything before establishing a connection and the minute they detect anything fishy, your connection will be cut. Apps on the other hand are unable to verify bogus credentials and will give access to bots quite easily. You’re at the mercy of scammers while using apps on a public Wi-Fi network.

Installing VPN App For Data Security

Installing a VPN app can make your browsing extremely safe on unsecured Wi-Fi networks. This will protect you from snooping, besides hiding your location details. Any traffic that passes through the VPN app is rerouted to encrypted and dedicated server that guarantees absolute data security.

VPN services don’t come for free and you will have to subscribe for a reputable service that ensures total protection. There are several companies that provide mobile and desktop apps that are both easy to install and use.

Many reputable companies are offering their VPN services and you can choose the one that suits your budget and requirements.

You can even give free VPN services a try; there are a few that are quite good and enjoy a good reputation in the market.

Stay safe and protect yourself and you family.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Ways to Address VoIP QOS Issues

VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS.

Upgrading the Internet Connection

The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that they started their business with some 10 years back, it is bound to give trouble now. VoIP systems use the Internet connection as well as the network for sending and receiving data. If the Internet connection lacks the bandwidth to do those activities, the quality of calls will take a beating. It is important to upgrade your Internet connection to make sure you have optimal VoIP QOS. The best thing to do is to get in touch with your Internet service provider (ISP). They will help in choosing the right connection tier that will meet the required speed. If they are unable to do that, and you are experiencing sustained loss in voice quality and bandwidth speed, it is time to look for an alternative ISP.

Implementation of VoIP QOS Features

When any document is transferred over a network, a few packets might get dropped here and there. That does not make a difference during file transfers. However, when it comes to VoIP, the voice quality might get distorted due to this issue. The issue is that the network equipment does not treat data and voice calls in different ways. A loss in bandwidth will throttle voice channels leading to a loss of voice packets and voice quality.

New Headsets For VoIP QOS

At times, old headsets might get in the way of high-quality VoIP calls. Wireless devices might be expedient for users, but the Bluetooth and the Wi-Fi connections do not support the same speed as direct links. This might affect your call quality. That is why the headsets need to be at their best, to make sure that the calls are of optimal quality.

Presence of a Guaranteed Contention Ratio

A contention ratio is the numbers of users who share a particular bandwidth. The ideal ratio for home users is 50:1 and for businesses 20:1. If this ratio is not maintained by the ISP, the connection speed you will experience at your end will throttle your VoIP QOS. This affects the quality of the calls. This is where the presence of a guaranteed contention ratio comes into play. The ISP should provide a consistent access to a particular bandwidth during the peak time of usage. This helps to maintain the call quality.

Network Optimization

The configuration of an existing network needs to be optimized. This is necessary when a user switches from the conventional communication network to VoIP. VoIP technology has its own demands and requirements. Thus, it is imperative to check whether the existing network is sufficient to support VoIP calls. If not, then the network needs to be optimized to make sure it supports VoIP calls. This also guarantees the quality of the calls.

These are pretty simple steps one can execute and make a world of difference in VoIP QOS.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Monitoring Voice Quality of VoIP Phone Connection?

VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a call to person by name, or even worse his or her IP address.

All that aside, VoIP phone calls are gaining momentum. But what matters is the quality of the call in terms of clarity and audibility. Though service providers do offer high quality voice calls over VoIP, it is useful for you to monitor the calls on a regular basis.

For monitoring the voice quality of an IP based network system, a certain methodology needs to be followed. This is to ensure that the quality of the voice remains optimal. Poor quality of voice, which results from lack of tracking voice quality, affects the overall quality and effectiveness of the calls in a very bad way.

Let us look into a few ways of monitoring the voice quality of the VoIP Phone connection.

Trying a 3rd Party Software Solution

This is one of the best ways to track the quality of the voice in a VoIP call. It is possible to find a 3rd party software solution that will be able to monitor the network quality. This entire thing will depend upon the software that is used. Software solutions are equipped to simplify the process of monitoring call quality. The software scans the call details to look for issues in each and every specific line or port. The kind of factors monitored includes jitter, packet loss and latency.

There a number of tools that are specifically designed and developed to monitor voice quality. These tools are available from a number of vendors. Most of these tools offer detailed monitoring, analysis and tracking of the calls over any particular network. Some of these tools include packet sniffing that could be blocked by security plans. That is why it is imperative to check the security settings of a network to make sure that these tools are not blocked.

Checking With the Voice Carrier

In case any hosted VoIP phone solution is experiencing quality issues of its voice and problems with the network, it is the carrier that needs to be checked. It needs to be clarified whether the network carrier is performing up to its standard, or, if adequate maintenance is done on their end. Voice packets are extremely sensitive to packet loss, jitter, latency and other problems. Hence, these things need to be taken into account. In case the service in question is on a public cloud, it is more likely that the voice quality is likely to dip due to shared outages. That is the reason it is preferable to move over to a private cloud to improve the voice quality.

Verification Of Outbound And Inbound Voice Connectivity

This is another way in which the voice quality can be checked. People need to check the settings of the calls, for monitoring the lines. However, here again, a third party tool can be engaged for monitoring the calls. The frequency for monitoring can be set at various times on the lines in a nonintrusive way, so that the users do not face any problems while receiving or making calls when they are being monitored.

When it comes to monitoring the inbound calls, a short key code needs to be established, for entering the verification codes for the calls that are received and monitored.

These are the variables or the parameters that can be used for monitoring network coverage and the voice quality so as to ensure that the voice quality is smooth. These variables also make sure that the data network is working to its fullest potentials, and maintaining the voice quality to the fullest.

Take some simple tests to ensure that the investment that is made is returned the fullest, and the advantages of the VoIP based telecommunication system are available to its fullest potential.

One Call Communications has the knowledge and experience to ensure that you VoIP phone calls are the best possible. Call us today, and we will install the necessary software to validate the quality of your calls.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Trim Your Telecom Costs with SIP Trunking

SIP TrunkingCompanies reeling under the pressure of huge telephone bills do not realize that there is help in the form of a telecommunication technology – SIP Trunking. In order to survive in the competitive market, companies need to not only have a robust telephone system and data lines but they also have to cater to the unique needs of its mobile workforces. The old communication systems have become obsolete and now people are using VoIP, which can be made even more efficient with the help of SIP.

SIP Trunking is popular for its amazing QoS (Quality of Service) and it is a very powerful technology that is both highly scalable and flexible. SIP enables companies to streamline enterprise communication while cutting down the costs as well as resources. SIP or Session Initiation Protocol is the technology that helps to establish SIP Trunk Lines that facilitates concurrent calls to the PSTN line. The trunk lines are similar to the lines that come from the channels or telephone company to the T1 circuit. With the help of this technology, the phone lines connected to the desk do not ring, instead whenever the calls come in, it is your mobile phone or the computer where the ring is heard.

There are many reasons for changing your business communication system from ISDN to SIP Trunking. SIP trunking is a very robust technology and helps a company save a lot of money – even more than the ISDN. Since this telephony service is IP based, it comes with a lot of other advanced features and benefits that can take care of a variety of business issues. The productivity of your company will receive a huge boost as SIP will solve your communication issues at an amazing pace.

The top 5 benefits of using SIP Trunks are as follows:

  1. SIP offers infinite scalability – SIP is all about saving money because SIP offers unparalleled scalability thereby helping you to cut on capital expenditures. You can start with a small set up and scale without any hassles thus helping you to manage the communication load without any difficulty.
  2. SIP offers 40% more savings than ISDN or any other system – Market research has revealed that on an average, companies using SIP trunking are able to save 30% to 60%. Since SIP uses the existing IP infrastructure or PBX equipment, you will need only a few additional pieces of equipment to get started with SIP. The cost savings start from the time of the installation itself. All your long distance or overseas calls will be treated as local calls and you will be able to realize huge savings on your telephone bills.
  3. No calls will ever remain unattended – In case the calls to a desk phone don’t get answered, they will automatically get redirected to the mobile phones. Thus, employees who are not present at their desks or are working remotely will be able to receive the calls from wherever they are. You will never have to lose a customer because the calls get answered even when the office is closed. All the incoming calls will be programmed to get redirected to another extension or mobile phone or even routed to other trunk groups with different phone numbers or locations.
  4. Efficient communication – All your employees will be able to experience the benefits and features that come along with SIP. Instant messaging, voice calls, video conferencing and call recording are some of the features that will help in enhancing communication among the employees and customers.
  5. Quick ROI – You will be able to recover your investment within a short span of time as you will not be required to pay for any additional equipments or services that you don’t need. SIP helps you to maximize the existing internet bandwidth by adding voice to the existing traffic, which in turn saves a lot of money.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

What Will Be The Growth of VoIP in 2015?

VoIP GrowthVoIP, or Voice over Internet Protocol, has been experiencing a steady growth over the last few years and will continue this growth trend in 2015. Businesses across the world have come to learn about the immense potential that the new technology holds and this will help VoIP to grow its impact on businesses. Not only businesses but general consumers too have come to realize the advantages like inexpensive or even free calls being offered by VoIP. More and more businesses are switching to the latest VoIP telephone systems and this is not just mere speculation – figures drive home this statement.

The recent market information from various trusted sources working in the networking and telecommunication industry have reiterated the fact that the market is experiencing a huge growth. Revenues from multimedia systems have gone up by 50% in the past year and the IP technology market has seen a 3% growth in revenue for average service providers. Growth segments, which include IMS Core, Voice Application Servers and Session Border Controllers, were within $50 million of the $1 billion per quarter mark,” Telecom Reseller (News – Alert) mentioned in a news feed.

Chris DePuy, VP of Carrier IP Telephony research at Dell’Oro Group has stated “We are seeing operators expand their service offerings to deliver multiple services on shared infrastructures, resulting in significant interoperability benefits to customers and increasing leverage on network investments.” “IMS-based infrastructures now power multiple services for operators. In addition to Voice over LTE (News – Alert) (VoLTE) services that provide high-definition voice, the same service providers are also launching Voice over Wi-Fi (VoWi-Fi) that addresses indoor cellular wireless coverage shortfalls. We also anticipate additional services will appear over the next several quarters at these same operators, such as Rich Communications Services (RCS) that allow advanced messaging and video calling that competes with Over the Top (OTT).”

Telecom Reseller also noted that “The overall Carrier IP Telephony market, which includes devices used to serve both circuit switched subscribers, Voice over IP (VoIP) and Voice over LTE subscribers, approached $1.7 B in the third quarter 2014.”

Thus, we can all see that the market is growing and VoIP is one of the most significant players in the market.

A recent report published by Infonetics Research states that there has been a 43% growth in the VoIP market within a span of 4 years (2010 to 2014) and it was worth $49.8 Billion last year. The report further projects the market growth will touch $74.5 Billion by the end of 2015. The report also mentions that the residential services contributed to 69% of the total revenue but VoIP too is registering a rapid growth. The report further mentions that SIP trunking has experienced a revenue spike of 143% and it predicts that VoIP service and IP-PBX revenue will double between 2010 and 2015.

This report also mentions the name of the leading VoIP service providers and placed Japan’s NTT at the tops of the list as residential provider followed by Comcast and France Telecom. There was a growth of 19% registered for the residential VoIP subscribers in the year 2010, which reached to 157 million worldwide.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Key Factors When Choosing a Business Communication System

business communication, business phones, auto attendant, music on hold, conferencing, collaborative communication

Business Communication System

Business communication systems play a very important role in an organization and it helps in maintaining seamless communication among employees, vendors, business associates and customers. Thus, if you intend to buy a modern phone system to take care of all your business communication needs, it is better that you look for some of the essential features. These phone system features are going to directly impact communication, productivity and the revenue of your company.

Some of the standard features that should be included with a business phone system are:

Conferencing – This is an important feature as it facilitates simultaneous communication among 3 or more people through a single call. This feature varies with the type of communication system you choose, so consider the number of people usually attending a conference call.

Auto-attendant – If your office receives a large call volume then it is better that you have a communication system that includes an auto-attendant feature. All callers will be greeted with a pre-recorded message and it will inform the callers as to how to get in touch with a particular department.

Music-on-hold – Callers will be able to hear a pre-recorded music or special messages from your company when they are put on hold or are waiting to be connected to a particular department.

Dialing by extension or name – Callers will be provided with the option to connect to the executives or department directly.

Other features that are included by various business phone system providing companies are call duration, caller ID, speaker phone, presence etc.

There are a few key factors to look for while choosing a business communication system. The primary decision is to choose between an on-premise system and a hosted or cloud based PBX system. You have to decide whether the business communication system needs to be located at your office premises or it needs to be hosted by the service provider. This decision will again depend on the present as well as the future communication needs of your company. Your decision will be guided by factors like availability of in-house technical resources, structure and size of your company and budget.

Hosted PBX Phone System for Remote Communication Infrastructure

If you opt for the hosted PBX system then your service provider will remotely manage your entire communication infrastructure. The phone services will be offered over an IP Network, your mobile phone data network, or a PSTN line if you so wish. Other than the business phones and routing devices, you will not need to install or maintain any other hardware at your office. Thus, you will be able to access the communication system without having an IT-team to micromanage the same. Some of the obvious advantages of hosted PBX are:

  • Acquisition and related costs can be easily predicted.
  • You will have better control over purchase, installation as well as deployment of the communication system.
  • Higher scalability as it can be easily scaled with the growth of the company.

On-Premise Phone System for More Control in Your Communication

On the other hand if you are opting for the on-premise solution then you will have to maintain all the hardware equipment and an in-house IT team at your office. You will be able to exercise better control over your system and its features. Some of the obvious benefits of the on-premise system are:

  • Better scalability
  • Low operating costs
  • In-house management of equipment and features
  • Customized features can be easily added

Selecting the perfect business communication system can be a challenging task, especially if you are not well informed of the various factors that come into play.  Of course, our services are just a phone call away.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

How Can Business Phones Increase Your Revenue?

Business phones, phone systems, business phone systems

Business phones to earn more revenue.

All over the world, small as well as medium sized businesses are switching to VoIP because it is positively impacting their revenue. Small and medium scale businesses are able to create a professional image for their businesses and provide customer satisfaction that, till now, only big corporations were able to deliver.

Here are the 6 ways that an efficient business phone system can increase your revenue:

  • Expansion of the sales pipeline – You and your business executives will be able to penetrate new markets by calling up new customers. The employees of your organization will be able to reach out different customers located at remote locations around the world. Thus, you get the opportunity to penetrate new markets without incurring huge marketing expenses.
  • Up selling – Every time any of your customers call up the company, you will be able to immediately view all the historical data pertaining to the customer. As the VoIP system can be easily integrated with the centralized Customer Management System or CMS, all the customer data can be accessed whenever a customer calls up. The moment you have the vital data about a customer, you will be able to sell your services or products with ease. The customer will feel important because you can discuss their last purchase from your company and the products or services that would suit them for their current purchase. You can make every customer feel important by ‘remembering’ everything about him.
  • Cross selling will be easier – As soon as you have a prospect on the phone, you can inform them about the alternate products or services that your company offers. You will be able to create an interest for your products and services if they complement their last purchase. The customer information will be at your finger tips and in case a customer wants to get the product delivered at a particular location, you will be able to look up and inform them whether it can be done by your company or not. The integration of the business phone with the CMS can definitely boost your sales revenue figures.
  • Increase the volume of outbound calls – You will be able to increase the number of outbound calls by using the features like one-click dialing. This will definitely help you to reach out to a larger number of customers within a stipulated time period. Thus, you have the option of increasing your sales by making more calls, which will eventually lead to higher revenue.
  • Handle higher number of calls – You will also be able to handle larger call volumes at any given point in time. VoIP business phones have automatic call routing feature that helps the customers to reach the customer care executives without any delay. Your telemarketers will be able to make calls from their homes as well because they are not restricted to their desks. They can log in to the centralized communication system and make calls effortlessly, while they are miles away from their desks. Thus, this will add the required flexibility in terms of workload and enhance productivity. All this would add up to an increase in your revenues.
  • No calls go unanswered – the automated attendant feature added to the system can reduce the call drop rates at your office. You or your employees will be able to set the automated call attendant and direct the calls to other executives at the office. Thus, your customers never feel left out whenever they call. Your customers will know that your company is always there to listen to their problems and provide them with a solution. This will increase the number of satisfied customers, which again will reflect in higher revenues.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.