All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well.
This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in several ways.
Another big upside of implementing Unified Communications is that it can enhance the business performance by extending a common platform to all employees – both in-house as well as the remote workers. Take the example of the agents working at a company’s contact center. They are the remote workers who play a very important role in the business. Unified Communications helps the remote workers overcome communication challenges and open up new possibilities as to how a business operates. There are many contact centers that work in tandem with remote workers and UC efficiently handles the communication needs of both types of employees.
Here is a list of the top 3 benefits UC promises remote workers as well as the businesses:
1. Unified Communications Enable Access To Common Tools By All
Unified Communications offers the same tools and features to the remote workers that are used by the in-house team of a company. Remote working never really managed to pick up momentum because the legacy communication systems had limited features. However, Unified Communications with all its innovative tools and features has once again brought back remote working into the realm of mainstream business operations.
The remote working culture has received a great boost with the introduction of UC as any worker with an internet connection can work on projects through seamless collaboration with their in-house colleagues. UC adds value to a business by facilitating smooth and efficient communication among in-house and remote workers. The perception pertaining to remote working has undergone a huge change because of UC implementation.
Businesses, small as well as large, are opting for flexible operation and UC is definitely working as the catalyst. Similar tools and applications make it easier for the remote workers to coordinate or collaborate with their colleagues sitting at the company’s office.
2. Feeling Of Being Part Of The Core Team
It has often been observed that remote workers feel alienated from their company because they miss the feeling of being part of the core team. Several remote workers usually work from home and there are many who fail to reach the desired productivity level. UC offers the best solution to companies that not only help them lower operational costs but at the same time boost productivity of remote workers. Remote workers need to be disciplined in their approach; however not all are self-starters so UC helps them to stay connected with their colleagues. This leads to a feeling of being part of the core team, which in itself is a huge moral boost.
3. Job Satisfaction
UC plays a major role in the lives of remote workers who want to get the most out of their jobs. Remote workers have their unique preferences as well as values that have to be understood by management. With common UC tools and applications it becomes easier for top level management to gauge their expectations and frame policies accordingly.
About One Call Communications
One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.
Call us today for your networking and communication requirements.