Top 3 Benefits Unified Communications Promise Remote Workers

All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well.

This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in several ways.

Another big upside of implementing Unified Communications is that it can enhance the business performance by extending a common platform to all employees – both in-house as well as the remote workers. Take the example of the agents working at a company’s contact center. They are the remote workers who play a very important role in the business. Unified Communications helps the remote workers overcome communication challenges and open up new possibilities as to how a business operates. There are many contact centers that work in tandem with remote workers and UC efficiently handles the communication needs of both types of employees.

Here is a list of the top 3 benefits UC promises remote workers as well as the businesses:

1. Unified Communications Enable Access To Common Tools By All

Unified Communications offers the same tools and features to the remote workers that are used by the in-house team of a company. Remote working never really managed to pick up momentum because the legacy communication systems had limited features. However, Unified Communications with all its innovative tools and features has once again brought back remote working into the realm of mainstream business operations.

The remote working culture has received a great boost with the introduction of UC as any worker with an internet connection can work on projects through seamless collaboration with their in-house colleagues. UC adds value to a business by facilitating smooth and efficient communication among in-house and remote workers. The perception pertaining to remote working has undergone a huge change because of UC implementation.

Businesses, small as well as large, are opting for flexible operation and UC is definitely working as the catalyst. Similar tools and applications make it easier for the remote workers to coordinate or collaborate with their colleagues sitting at the company’s office.

2. Feeling Of Being Part Of The Core Team

It has often been observed that remote workers feel alienated from their company because they miss the feeling of being part of the core team. Several remote workers usually work from home and there are many who fail to reach the desired productivity level. UC offers the best solution to companies that not only help them lower operational costs but at the same time boost productivity of remote workers. Remote workers need to be disciplined in their approach; however not all are self-starters so UC helps them to stay connected with their colleagues. This leads to a feeling of being part of the core team, which in itself is a huge moral boost.

3. Job Satisfaction

UC plays a major role in the lives of remote workers who want to get the most out of their jobs. Remote workers have their unique preferences as well as values that have to be understood by management. With common UC tools and applications it becomes easier for top level management to gauge their expectations and frame policies accordingly.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Why Collaboration Is Easier With UC

New innovations have changed the way people do business, communicate with each other, and share things. Unified Communications (UC) is just a natural progression of the VoIP enabled communication system. With it, one can transition from one application to another within seconds and that is exactly what professionals need today. To increase the pace of completing tasks, access to instant messaging and social media on the same platform is necessary. This is the reason behind increasing demand for UC in enterprises.

Collaboration is possible only when multiple people will work together and use multiple applications to do the task. That is what UC actually does, so with development in UC, collaboration is also becoming easier. How? Let us take a quick look.

Access To Better Applications

UC is not an application but it is aligning multiple applications to do functions that will give singular experience. As UC is not itself an application, its performance depends on how the standalone applications perform. The different workplace applications have improved over time. Thus, UC offerings have increased and so has collaboration. As applications are better than before, teams will not be slowed down from that.

More Affordable Applications

The Cloud has changed the way people use the Internet. Hybrid and cloud offerings are more affordable than before. As technology becomes affordable, businesses can now have UC implemented at their places that make collaboration easier. Thus, now that there are tools that are more affordable and UC platforms have become richer, the scope of collaboration too has widened.

Enterprises are able to support their staff all over the world and regardless of geography, teamwork has become more viable. The better UC platforms will be in future, the outcome of collaboration will be better too.

More Ways To Stay In Touch

Different components of UC are telephony, email, video, Web chat, chat/messaging, and IM. There are different options available for each mode. Now, an employee can use any option for each of these modes, like for email, they can choose to use their desktop or laptop or check email from their Smartphone. The same is true for messaging and other options as well.

Apart from communicating with each other, there is an increase in different modes of sharing files, and conferencing too. For example, you can do video conference through Skype or VoIP conference. Thus, UC has made all these possible and in turn, collaboration has become easier. There are more ways for employees to communicate with each other, share files, and show presence.

Overcome Distance With Video

Collaboration is needed more in enterprises that are decentralized. Employees at offices in different parts of the country need to communicate with each other. To complete any assignment, experts from different locations may be required. To get them in one place to do the work would be costly.

Now that video conferencing is common, people from remote places can get connected to the team working downtown. With video, one can overcome the boundary limits and work freely with each other from any place. UC has made videos more functional with the integration of other applications such as IM, presence, file sharing, etc. Collaboration has become much easier regardless of the places where the employees are located.

Employees Are More Tech Savvy

Finally, collaboration is easier with UC because now employees are more tech savvy than earlier. It is obvious that both tech savvy employees and advancement in technology go hand in hand. If technology would have stopped at the telephone, employees would have knowledge about that only. As there is an advancements in technology, employees have learned them and being tech savvy, implementing UC has become easier.

Thus, with employees having better knowledge of handling these advanced applications, UC have emerged. It has now proved to be more helpful for collaboration throughout the world.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

7 Ways Web Conferencing Helps Business

The world of telecommunication has undergone a huge transformation with the introduction of VoIP technology. The technology has affected our daily lives as well as our professional lives in a huge way. When it comes to professional application of this technology, the most amazing change has been in the way conferencing is done. While previously, people had to cover long distances just to attend a conference of say, 2 or 3 hours, the same can now be done over the Internet in a jiffy. Understandably, this saves a lot of transportation cost as well as time for businesses. This is not all. There are a lot of other ways, web based conferencing can help businesses. Let us see.

(1) Less Travel and More talk

Even a few years back, people from various branches of an organization had to travel to the head office for attending a conference. This included international travel for top level employees who were posted in offshore branches. Companies had to bear a lot of expenses because of these travels. However, with the introduction of VoIP, web based conferencing has become reality. It has saved companies from this avoidable travelling expense.

(2) Unite Distance Branches

There are a number of companies who have branches scattered all over the US and the world. Controlling and managing these branches, especially the offshore ones has been real challenge.

However, with the introduction of web based conferencing facility this has become history. Now, with a click of a button each and every branch, irrespective of its location can be contacted, accessed for quick, effective and most importantly, unlimited communication. Transferring files, viewing presentations, taking interviews, receiving and sending instructions – effective control and management has become absolutely effortless and a non issue today. This, at the end of the day, has helped in streamlining businesses in a great way.

(3) Expand Your Business Reach

Companies can grow only when it reaches out to new customers and market. Web conferencing offers one of the simplest ways of communication and the only prerequisite is an Internet connection. The world’s top most web conferencing service providers offer the option of video conferencing along with telephone and chatting facilities. All these communication tools, when clubbed together, form a fantastic platform and people no longer have to plug a laptop around for communication. All these can be also done with the help of modern smart phones, even when the participants in the conference are on move.

(4) Recording Facility

With the help of certain web conferencing software it is now possible to record meetings and store them in database for future references. This facility also provides future employees and clients the privilege of referring to these meetings should there be any need to do so. In case any employee misses the meeting, the person can easy have access to the recording and view it at his or her convenient time.

(5) Improved Training

With the help of these web based teleconferencing, conducting training sessions for the new recruits have becomes really easy. With the help of the technology, it is possible to train a huge number of trainees at one time. Now there is no need for recruits to cram into room, causing inconvenience to others. Each new recruit can sit at his or her respective work station and undergo the training. That is a huge benefit for the company. The quality of training improves and it does not cause any inconvenience to others or disruption of the normal daily activities in the office.

(6) Promote Brainstorming

Getting each and every employee to participate in a meeting is indeed a tall task in any business. It asks for a great degree of skill and patience which, at times, are found wanting. However, with the introduction of web teleconferencing, it is now possible to track the extent of input that the users are contributing. The top notch web conferencing service offers assign respective colors for the participants in these conferencing. Thus, it helps each and everyone to see the extent of highlight each and every participant is drawing towards him/herself.

(7) Completion of Projects

Last but not the least; web conferencing facility improves communication between project managers and their team members. Irrespective of an individual’s location, web conferencing helps streamline and quicken the completion of the projects.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

Collaboration and Its Benefits

CollaborationWe often use the word “Collaboration” when it comes to working with other team members from our organization or another company. Collaboration is the term used to imply people working in a team for a common cause by sharing data, voice and video. In majority of the modern organizations, collaboration signifies the use of server IT tools and technology such as:

  • Voice-based communication including Unified Communication, IP telephony, hardware and software phones, voice mails and Contact Center applications.
  • Video conferencing based communication tools
  • Video streaming
  • Software clients like websites, email, voice and video, data and video, WebEx voice and blog sites

However, there are several companies and IT product manufacturers who believe that collaboration can have a larger perimeter that would enable people to collaborate using any device of their choice and from any corner of the earth at any point in time. This implies that collaboration can be made possible on a wide range of devices that a user can choose according to his preference or availability. Thus, they will be able to complete their job irrespective of their location and time. Users will be able to take complete advantage of the latest development in the field of mobile telephony or cloud computing. They would get the opportunity to use the latest features that have been developed specifically for their devices.

Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) policies, being the latest trend, has given the word collaboration a paradigm shift. The biggest benefits attached to these policies are the increase in productivity and the reduction of costs. The above combination leads to better collaboration and enhanced mobility benefiting the business in several ways. Some of the most tangible and valuable benefits are as follows:

Globalization:

Collaboration leads to globalization as the employees are able to work from anywhere around the world and that too productively. Thus, there is a marked improvement in the productivity of the employees as they are able to work in team and share ideas or collaborate with the best minds. As a company owner, you will be able to rope in the best talent from any corner or your country or the world. The integration of the new employees will be faster. Employee retention rate will also be improved as a shift in location will not lead to a loss of job.

Business Resilience:

The flexibility of time and equipment offered by wider collaboration leads to powerful business resilience – employees will be able to work from anywhere and with any device of their choice. For instance, if there is a snowstorm in a particular office location then the employees will be able to work from any other location with the help of their handheld devices like smartphones and laptops. They need not come to the office and can collaborate with other people by using advanced collaboration tools.

Performance Improvement and Cost Reduction

The latest technologies have been adopted and sustained because they have not only helped improve productivity of employees but at the same time saved money. Video conferencing, VPN and many other technologies have helped the employees work at any point in time irrespective of their location. Higher productivity and cost reduction are the only reasons why the collaboration tools and technologies have managed to sustain.

Environmental benefits

The better collaboration tools have reduced the travel for employees, which has indirectly reduced the production of GHGs or Greenhouse Gases. Video conferencing has significantly cut down on travel for executives, which has a considerable contribution in the reduction of CO2 emissions.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

UCedge, Unified Communications Solutions from Toshiba.

UCedge, Unified Communication

If you are used to Unified Communication applications, you would understand it needs a bit more resources than just a telephone end device. In order to use all the capabilities of UC, you would need to manage files, multiple applications, and maybe even videos. Till now this meant being tied to your desk.

Now, when you are using Toshiba’s on-premise or cloud based phone systems, you are no longer tied to your desk. With a common user interface across platforms, you can access all your unified communication applications from a tablet, a laptop, or even your smart phone. UCedge application is available on Windows, iOS, and Android, making it literally universal.

More details on UCedge and it utility are available here.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

Key Factors When Choosing a Business Communication System

business communication, business phones, auto attendant, music on hold, conferencing, collaborative communication

Business Communication System

Business communication systems play a very important role in an organization and it helps in maintaining seamless communication among employees, vendors, business associates and customers. Thus, if you intend to buy a modern phone system to take care of all your business communication needs, it is better that you look for some of the essential features. These phone system features are going to directly impact communication, productivity and the revenue of your company.

Some of the standard features that should be included with a business phone system are:

Conferencing – This is an important feature as it facilitates simultaneous communication among 3 or more people through a single call. This feature varies with the type of communication system you choose, so consider the number of people usually attending a conference call.

Auto-attendant – If your office receives a large call volume then it is better that you have a communication system that includes an auto-attendant feature. All callers will be greeted with a pre-recorded message and it will inform the callers as to how to get in touch with a particular department.

Music-on-hold – Callers will be able to hear a pre-recorded music or special messages from your company when they are put on hold or are waiting to be connected to a particular department.

Dialing by extension or name – Callers will be provided with the option to connect to the executives or department directly.

Other features that are included by various business phone system providing companies are call duration, caller ID, speaker phone, presence etc.

There are a few key factors to look for while choosing a business communication system. The primary decision is to choose between an on-premise system and a hosted or cloud based PBX system. You have to decide whether the business communication system needs to be located at your office premises or it needs to be hosted by the service provider. This decision will again depend on the present as well as the future communication needs of your company. Your decision will be guided by factors like availability of in-house technical resources, structure and size of your company and budget.

Hosted PBX Phone System for Remote Communication Infrastructure

If you opt for the hosted PBX system then your service provider will remotely manage your entire communication infrastructure. The phone services will be offered over an IP Network, your mobile phone data network, or a PSTN line if you so wish. Other than the business phones and routing devices, you will not need to install or maintain any other hardware at your office. Thus, you will be able to access the communication system without having an IT-team to micromanage the same. Some of the obvious advantages of hosted PBX are:

  • Acquisition and related costs can be easily predicted.
  • You will have better control over purchase, installation as well as deployment of the communication system.
  • Higher scalability as it can be easily scaled with the growth of the company.

On-Premise Phone System for More Control in Your Communication

On the other hand if you are opting for the on-premise solution then you will have to maintain all the hardware equipment and an in-house IT team at your office. You will be able to exercise better control over your system and its features. Some of the obvious benefits of the on-premise system are:

  • Better scalability
  • Low operating costs
  • In-house management of equipment and features
  • Customized features can be easily added

Selecting the perfect business communication system can be a challenging task, especially if you are not well informed of the various factors that come into play.  Of course, our services are just a phone call away.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

Tips – Choosing The Right VoIP Services

It is imperative that you choose the right VoIP service as that is the only way you can make optimum use of the technology. VoIP has a lot of advanced telephony features to offer and you need to choose the service that suits your calling needs as well as budget. The calling needs vary from person to person and from communication needs of individuals to corporate. If you are going to use the VoIP for domestic use then your communication needs are bound to be different from someone who wants to use the service for their office. Here are some of the VoIP services that have been specially designed for various purposes:

Computer Based VoIP service

Computer based VoIP service caters to the needs of those individuals who would like to communicate with others using the same VoIP service. Skype or Gtalk are such VoIP services that can be used for computer-based communication. This is absolutely free of cost because both the users are logged in to the same service while communicating. In case the users need to dial the landline or mobile phone numbers from their PCs, they will need to buy credits from the service providing company. This is ideal for the small businesses and people who do not have to deal with multiple users of the same system.

Residential/Office VoIP Service

Residential or office VoIP service is quite similar to one another but only differ in terms of the number of users. Here too you will require a PC or router and IP phones or PSTN telephones. In case you wish to retain your old PSTN phones then you will need to buy an ATA device that connects the PSTN with the router. The set up is costlier than the PC based VoIP as you will require additional VoIP hardware to accommodate multiple telephones. Thus, the deployment is a bit costlier than the other VoIP services but the scalability limit too is quite high. If you want these advanced telephony features for your residence or office then it is wiser to choose this VoIP service.

Mobile VoIP service

Mobile VoIP service is for all those who want to extend the VoIP facility to their mobile phones. Mobile VoIP service allows the users to use their mobile phones for logging on to the VoIP system and make or receive calls. They will also be able to avail other telephony features simply with a tab on their mobile phones.

No-Monthly Bill VoIP service

VoIP has been projected as a communication service that promises to free users from the headache of monthly bills. Yes, you too will be able to access no-monthly bill VoIP service by choosing from a range of VoIP Packages. You will be able to choose a VoIP package that suits your calling habits as well as your budget.

Business VoIP Services and Solutions

VoIP has opened new windows of communication for the businesses around the world. They are not only able to cut down on their communication expenses but also have access to all the  powerful features. There are various types of business solutions that have been designed to keep pace with the changing communication needs of the business world. VoIP solutions have been specially created to synergize the different communication tools on single platforms. Now, the business owners can even choose to work with the Unified communication system that can integrate all the communication channels on a single platform.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Unified Communication: For Small Businesses

Highly competitive market and limited resources implies that businesses have to work under a plan. Diverting from the plan will result in waste of both time and money. Businesses around the world are working on a tight schedule, which drives them to opt for the most efficient processes. Productivity and efficiency of a business process determines the success and future of an enterprise. Technology plays a significant role in streamlining business operations thereby enhancing their efficiency. Communication systems used in businesses work towards maintaining a smooth channel of information flow. The recent advancements in the field of telecommunications have led to the use of a variety of communication devices and platforms. This in turn has given rise to new and unique communication challenges that can only be eliminated by opting for Unified Communication systems.

Let us look at the features offered by unified communication systems and learn how they can eliminate communication challenges.

Cloud Processing

Unified Communication systems are made available through cloud processing which means that the endpoint communication devices are all linked with the cloud server hosting the unified communication tools. Diverse communication tools and applications have been integrated, which includes white boarding, voice calling, audio or video calling, email, web conferencing and the obvious telephone. Integration of all the communication tools and applications leads to reduced dependency on multiple devices and even brings down the latency issues. All these facilitate smooth communication and efficient business operations. Territorial differences are easily eliminated when the communication differences between different devices and channels are eliminated. Thus, the workers do not need to be at the same location and can be spread anywhere around the world while maintaining a clean line of communication by the use of unified communication system. The seamless communication among mobile devices, fixed systems and hosted applications leads to greater efficiency and higher productivity.

Easy Setup and Management

It is really easy to set up a unified communication system and all the owner of a small business needs to do is purchase the same from a reputed vendor, manufacturer, or supplier. The vending company or manufacturer will take care of the installation from a remote location by connecting with the business’s network. The management of unified communication is even easier as it is all taken care of by the provider and is centrally managed. Even if a business uses an existing IP system or mobile communication devices, all can be integrated with the unified communication systems. The users are provided with a secure communication platform from where they can manage all the endpoint devices without any hassles. Most of the times, these management systems run on a browser.

Rich Voice Features

There are numerous rich voice features available with unified communication system. Features that are commonly available with standard unified communication packages are:

Presence – This feature allows you to get the real time status of other users on the same network. You will be able to know when one is available for communication.

One number – This gives the users an opportunity to use a single number for all the devices. Thus a number used for the mobile phone can also be used for the desk phone.

One click Outbound calls – Outbound calls can be made with just a click of the mouse or a touch on the mobile device’s screen.

Desktop call control – This unique feature can be availed for answering the calls from PC or even a Tab. The call manager application is generally used to take control of calls from a variety of other endpoint devices.

Conferencing

This is another unique feature that can be availed by using a unified communication system. Users will be able to make voice or audio conference calls from any device of their choice, the only prerequisite being that the devices are connected to the same network.

Computer Telephony Interface

Since VoIP and data travel on the same network, VoIP is now integrated to your computerized system. When you make a call, you are offering a finely meshed system that includes voice, data and video.

Unified Communication may look difficult, but in reality is just an integration of a number of activities you are already undertaking. It advantages to small business far outweighs any hesitation you may have.

This is a just a short introduction to Unified Communications. We will be writing a lot about such topics, so do keep visiting these pages.

One Call Communications offers high quality IP and VoIP products and services. Our service has endeared us to all our clients who have made us their preferred communication service provider. Call us today for your communication needs.