Integrate VoIP and CRM

We have spoken a lot about VoIP and CRM and their technical features. There is simply no need to discuss them individually. Both VOIP and CRM are tried and tested technologies with lots of merits.

Let us take a look at the advantages of integrating them. Before we get into the points one by one, one special aspect of the integration needs to be mentioned. The successful marriage between these two very different communication technologies has already brought in a revolution in the world of telecommunication.

Cost Cutting With VoIP

The presence of a redundant PSTN phone communication system along with an existing broadband connection will result in increased communication costs. A successful integration of the CRM and the VoIP helps in a drastic cost-cutting. A large number of long distance calls can be made over the broadband connection, thus negating the extra cost of long distance calls over PSTN phone lines.

Improvement of Communication Quality

When we talk about communicating with customers, the quality of communication is the most important factor. Customer satisfaction is the most important aspect in the field of communication. While modern technologies enable people to seamlessly communicate by chatting or emailing, a voice call is always unparalleled in effect and satisfaction. Everyone feels more comfortable to talk to or listen to the other person. Here the quality of calls is the most important factor. A successful integration between the VoIP and the CRM helps the qualitative aspects of the calls. With VoIP, people can talk to each other for unlimited amounts of time, without having to worry about costs, or suffer from dropped calls or choppy voices.

Improved Data Management Mechanism

A communication system that has CRM and VoIP systems successfully integrated goes a long way in saving time as well as money. The moment a call from a customer is connected, the integrated system draws information from the database and displays it for the executive. This could include name, contact details, phone numbers, orders, mailing addresses, support tickets, history of purchases or orders. The call center executives do not have to ask for these details from the customers. The executive saves time and gets into the crux of the call immediately. They can keep the call limited to understanding and resolving issues of the customer. The executive call also utilise the saved time in up-selling or pitching for additional products or services.

When you address a customer by name, and you seem to know what he has ordered for or is using, he becomes more pliable. He instinctively feels the company has a professional attitude and knows how to manage its customers.

This improves the overall quality of the calls besides helping data management in a big way.

Helps in Professional Handling of the Call

A successful integration of CRM and VoIP helps the handling of each and every call in a more professional way. This is done with the help of proper queuing and routing of the calls. When a call is received at one point, an auto call distribution (ACD) system routes the call to the correct executive who can handle the call. This makes sure that the calls are received by right personnel in the right department. The ACD and VoIP/CRM integration help in successful and effective completion of the calls with the customers being satisfied at the end of the call.

Presence Of More Value Added Features

CRM and VoIP technologies integration ensure that the calls can be monitored. However, this is not all. It is just the beginning. Besides monitoring, calls can also be recorded. You can keep track of customer requirements, issues, queries and grievances or demands. These features also help the management to provide feedback and training to the support staff, which helps businesses to improve their service.

These are just some of the advantages. A successful integration between CRM and the VoIP will provide a host of other advantages that businesses, as well as customers, can enjoy.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Network Security Methods

The threat to security is real and often ignored by a majority of users. Though we have been hearing about security threats to data networks connecting our computers, VoIP networks can also be affected by outsiders with malicious intent. VoIP networks are known to be easier to attack. After all, what can I lose, you may think. Quite a lot actually. Someone can listen on to your calls and use it for industrial espionage. One can insert a virus into your VoIP networks just to irritate you. Someone can block a large percentage of your connectivity making it impossible for you to make calls. An e-thief could latch one to your VoIP network and use that to make his own calls. You could have a disgruntled employee making calls and harassing your clients.

VoIP Network Security Methodology

If you are serious about protecting your VoIP network, the best way to do this is to take the help of your VoIP provider. They have professionals who have experience in VoIP networks, possible threats and proven ways of protection. At the same time, it does make sense to understand the ways you can protect your VoIP network.

Firewalls

One of the most common and foolproof ways of protecting your VoIP network is to use a firewall. The concept of a firewall is simple. It works on understanding an incoming or outgoing IP address and decides whether to allow connectivity to or from that address. A firewall blocks an IP address based on multiple factors. One is your own configuration wherein you have listed the sites or IP addresses as good or bad. All bad IP addresses will be blocked. Secondly, the firewall has its own database of malicious sites and uses that to block IP addresses. Third is “intelligence”. Here the firewall watches the activity of the IP address when it connects. If the site does something suspicious such as searching your network or trying to inject a virus, that IP address is immediately blocked.

Types of Firewall

There are 3 types of firewall. The most common is the software firewall. A software firewall is more commonly used for protecting a particular computer. It starts along with the booting of your computer and watches all your Internet activity. It does and can protect the usage of your complete network also. Software firewalls work through content filtering, intrusion detection, and a community driver database of blocked URLs. Software firewalls are available to protect small networks of 50 users or less to huge networks with 1000 or more users. As the number of users becomes large, stricter policies of network usage have to be enforced. One of the biggest disadvantages of a software firewall is that it must be installed on each computer connected to a network. This may make it an expensive affair for networks with large number of users. It will also be difficult to enforce policies as an intelligent user can fiddle with his own firewall and tweak it to suit his requirements.

A hardware firewall sits between the Internet and your routers or switches. It watches each and every data packet and examines the header of a packet to understand its functioning. It compares this with a database and decides whether to allow the data packet or simply drop it. Again, like software firewalls, hardware firewall use databases, intrusion detection, and content filtering to decide its course of action.

In both software and hardware firewall, some amount of internal knowledge is needed and you need an IT person to decide and set policies.

There is a third firewall that does away with this requirement – managed firewall. In this, a hardware firewall is installed in your network but completely managed by a cloud-based system. The system watches your network 24/7. You can also add your own surfing policies, but generally, the cloud-based firewall is quite robust in protecting your VoIP Network.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Ways to Address VoIP QOS Issues

VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS.

Upgrading the Internet Connection

The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that they started their business with some 10 years back, it is bound to give trouble now. VoIP systems use the Internet connection as well as the network for sending and receiving data. If the Internet connection lacks the bandwidth to do those activities, the quality of calls will take a beating. It is important to upgrade your Internet connection to make sure you have optimal VoIP QOS. The best thing to do is to get in touch with your Internet service provider (ISP). They will help in choosing the right connection tier that will meet the required speed. If they are unable to do that, and you are experiencing sustained loss in voice quality and bandwidth speed, it is time to look for an alternative ISP.

Implementation of VoIP QOS Features

When any document is transferred over a network, a few packets might get dropped here and there. That does not make a difference during file transfers. However, when it comes to VoIP, the voice quality might get distorted due to this issue. The issue is that the network equipment does not treat data and voice calls in different ways. A loss in bandwidth will throttle voice channels leading to a loss of voice packets and voice quality.

New Headsets For VoIP QOS

At times, old headsets might get in the way of high-quality VoIP calls. Wireless devices might be expedient for users, but the Bluetooth and the Wi-Fi connections do not support the same speed as direct links. This might affect your call quality. That is why the headsets need to be at their best, to make sure that the calls are of optimal quality.

Presence of a Guaranteed Contention Ratio

A contention ratio is the numbers of users who share a particular bandwidth. The ideal ratio for home users is 50:1 and for businesses 20:1. If this ratio is not maintained by the ISP, the connection speed you will experience at your end will throttle your VoIP QOS. This affects the quality of the calls. This is where the presence of a guaranteed contention ratio comes into play. The ISP should provide a consistent access to a particular bandwidth during the peak time of usage. This helps to maintain the call quality.

Network Optimization

The configuration of an existing network needs to be optimized. This is necessary when a user switches from the conventional communication network to VoIP. VoIP technology has its own demands and requirements. Thus, it is imperative to check whether the existing network is sufficient to support VoIP calls. If not, then the network needs to be optimized to make sure it supports VoIP calls. This also guarantees the quality of the calls.

These are pretty simple steps one can execute and make a world of difference in VoIP QOS.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Call Center

VoIP call centers have all the right ingredients to deliver improved customer satisfaction. And, customer service plays a critical role for the success of brands all over the world. Industry pundits firmly believe that customer service and not price will be the primary brand differentiation in the coming years. Recent reports from McKinsey reveal that companies investing in superior customer support are going to drive in 10%-15% higher revenue and witness 20% rise in customer satisfaction rates. VoIP call center are going to play a crucial role in delivering better customer experience. The selection of technology for operating contact centers will be extremely important.

It is a known fact that call centers use complex telephony systems. However, with the rise in competition, the push to provide better client services has also gained momentum. VoIP call centers are looking beyond the conventional telephony features to enhance their customer service. VoIP, or, Voice over Internet Telephony services are loaded with incredible features that facilitate better customer service as well as cost savings for companies. The use of VoIP is not at all risky or foolish – in fact it is a necessity for any modern business. Let us look at some of the most compelling reasons behind choosing VoIP:

Ultimate Flexibility Through Call Routing

The availability of customized options for ACD (Automated Call Distribution) makes it easier for the business to decide the routing of calls among customer representatives or employees of various departments. Once an business has finalized the classification of its employees, it can choose any of the call distribution options like regular distribution, circular distribution, and weighted distribution. Thus, VoIP offers the ultimate flexibility to companies to create their customized call distribution solution, which fits the expertise of their agents.

Scaling Up Of Operations

Call volumes have predictable patterns and there are months, weeks, and days when they can really peak. Often it is seen that during festivals and holidays the call volumes increase massively. Companies should be ready to tackle higher call volumes by adding more lines to their existing telephony system. VoIP management portals help companies to easily manage their number of telephone lines which can be increased or decreased with just a few clicks. Thus, scaling up of operations is a matter of a few minutes for VoIP call centers.

Remote Workforce Stay Connected

Modern businesses are recruiting flexible workforce who work from various parts of the world (even from their homes). Now managing such a hugely distributed workforce can be extremely stressful and inefficient when they fail to stay connected to a central communication system. A VoIP call center is the perfect solution for managing remote workers who can stay connected with their respective departments.

Push for Automation

Customer telephone systems can be easily automated with the help of various add-on features. Often we get to see customers getting frustrated while encountering lengthy phone menus. This problem can be tackled with the help of IVR that VoIP systems offer. Interactive Voice Recognition will certainly improve call routing. Visual voicemail along with email inbox integration are some other features that would push for the automation of a company’s communication system.

VoIP Call Center Enhances Customer Satisfaction

Customers are very impatient by nature and a slight delay can cause permanent damage to a company’s image. Modern companies need to address urgency factor and reach out to customers instantly. This can be achieved only when the enterprises become a VoIP call center, which can ultimately lead to better customer satisfaction.

Companies looking to improve their customer satisfaction need to improve their contact centers. Customer service agents play a very crucial role during client interactions and you need to equip them with the best telephony technology.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Monitoring Voice Quality of VoIP Phone Connection?

VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a call to person by name, or even worse his or her IP address.

All that aside, VoIP phone calls are gaining momentum. But what matters is the quality of the call in terms of clarity and audibility. Though service providers do offer high quality voice calls over VoIP, it is useful for you to monitor the calls on a regular basis.

For monitoring the voice quality of an IP based network system, a certain methodology needs to be followed. This is to ensure that the quality of the voice remains optimal. Poor quality of voice, which results from lack of tracking voice quality, affects the overall quality and effectiveness of the calls in a very bad way.

Let us look into a few ways of monitoring the voice quality of the VoIP Phone connection.

Trying a 3rd Party Software Solution

This is one of the best ways to track the quality of the voice in a VoIP call. It is possible to find a 3rd party software solution that will be able to monitor the network quality. This entire thing will depend upon the software that is used. Software solutions are equipped to simplify the process of monitoring call quality. The software scans the call details to look for issues in each and every specific line or port. The kind of factors monitored includes jitter, packet loss and latency.

There a number of tools that are specifically designed and developed to monitor voice quality. These tools are available from a number of vendors. Most of these tools offer detailed monitoring, analysis and tracking of the calls over any particular network. Some of these tools include packet sniffing that could be blocked by security plans. That is why it is imperative to check the security settings of a network to make sure that these tools are not blocked.

Checking With the Voice Carrier

In case any hosted VoIP phone solution is experiencing quality issues of its voice and problems with the network, it is the carrier that needs to be checked. It needs to be clarified whether the network carrier is performing up to its standard, or, if adequate maintenance is done on their end. Voice packets are extremely sensitive to packet loss, jitter, latency and other problems. Hence, these things need to be taken into account. In case the service in question is on a public cloud, it is more likely that the voice quality is likely to dip due to shared outages. That is the reason it is preferable to move over to a private cloud to improve the voice quality.

Verification Of Outbound And Inbound Voice Connectivity

This is another way in which the voice quality can be checked. People need to check the settings of the calls, for monitoring the lines. However, here again, a third party tool can be engaged for monitoring the calls. The frequency for monitoring can be set at various times on the lines in a nonintrusive way, so that the users do not face any problems while receiving or making calls when they are being monitored.

When it comes to monitoring the inbound calls, a short key code needs to be established, for entering the verification codes for the calls that are received and monitored.

These are the variables or the parameters that can be used for monitoring network coverage and the voice quality so as to ensure that the voice quality is smooth. These variables also make sure that the data network is working to its fullest potentials, and maintaining the voice quality to the fullest.

Take some simple tests to ensure that the investment that is made is returned the fullest, and the advantages of the VoIP based telecommunication system are available to its fullest potential.

One Call Communications has the knowledge and experience to ensure that you VoIP phone calls are the best possible. Call us today, and we will install the necessary software to validate the quality of your calls.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Encrypt for Better VoIP Security

VoIP security is critical if you want to use your phone without worries. If you are a VoIP user, it is imperative to learn ways to keep your communication system protected from unwanted breaches and hacks. VoIP has revolutionized communication in a big way; however, it has also given rise to a number of security concerns. These concerns over the last few years have been the center point of several debates.

The introduction of VoIP technology is coupled with the advent of a number of hacking software as well. Thanks to these software packages, instances of hacking have reached an all time zenith over recent times. Thus, the situation demands a strong enough encryption for the VoIP. A strong VoIP security blanket would ensure that data pilferage is kept at bay. It also ensures that no one is able to eavesdrop on conversations carried over VoIP communication devices.

All VoIP based calls are made digitally. This makes tapping of VoIP calls far easier than tapping conversations carried over conventional telecommunication lines. That is the reason, VoIP security is so important and encryption is the best way to maintain privacy.

Let us discuss some of the easiest and most guaranteed ways of data encryption of a VoIP based network.

Zfone for VoIP Security

This is one most effective software packages that is designed and developed to provide VoIP security, with the use of ZRTP or Z and Real-time Transport Protocol. ZRTP is a cryptographic key-agreement protocol, meant for negotiating the encryption keys between the end point pair of a VoIP phone call, based on Real-time Transport Protocol.

Service Provider Encryption

Service Provider Encryption provided by Cryptographic Service Provider (CSP) is a specially designed software library, which is programmed to implement Microsoft CryptoAPI (CAPI). CSPs put into action various effective encoding and decoding functions usable by the computer application programs. These functions are used for carrying out operations like providing strong user authentication or security to emails.

IP Security and Transport Layer Security

Transport Layer Security (TLS), which is an advanced version of Secure Sockets Layer (SSL) is a cryptographic protocol. It is designed to provide communications security to a computer network. The protocol is available in different versions to be used in various applications like internet faxing, web browsing, instant messaging, email, not to mention VoIP based communication systems.

Internet Protocol Security (IPsec), on the other hand is a protocol suite designed for securing the Internet Protocol (IP) communications. It does so through the process of authenticating as well as encrypting each and every IP packet of a particular communication session. IPsec includes protocols that are programmed to establish mutual authentication between the agents at the beginning of a session. It also includes negotiation of the cryptographic keys used during that session. IPsec is used for safeguarding transfer of data between a couple of hosts (host-to-host), a couple of security gateways (network-to-network), or between a security gateway and a host (network-to-host). Internet Protocol security (IPsec) uses various cryptographic security services to provide foolproof VoIP security.

Session Initiation Protocol

This is another very widely used protocol that provides VoIP security. It basically is a communication protocol that is designed for signaling as well as controlling the multimedia communication sessions.

The protocol actually defines the messages, which are transferred from the two end points that control the termination, establishment and other critical elements of a particular VoIP call.

There are endless ways to provide security and safety to a VoIP based communication system. Experts are of the opinion that the more security blankets are provided, the better it is for the VoIP set up from the safety point of view. However, the ones mentioned are the most practiced and tried and tested, for the purpose of providing VoIP security.

As more and more organizations are transitioning from the traditional public branch exchanges (PBXs) to the Internet-based PBXs, the Internet is becoming an enticing hunting ground for the malicious hackers. Hence, against this background, more and more encryption methods are being adapted by people to provide security to VoIP communication systems.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top Features of VOIP For Business

VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it it.

Let us understand the top features of VoIP for business.

These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference.

Let us look into some of the VoIP for business features that are beneficial for the SMBs.

Follow Me – Find Me

This is one of the most popular VoIP phone system features that can help small scale businesses a lot. It delivers great flexibility for any employee who is on the move constantly. This is particularly applicable for the sales and marketing representatives. It helps them keep in constant touch with the clients, management and others, regardless of their location, at any given point in time. The technology also helps by forwarding any call from the office to the smartphone, PDA or laptop, regardless of their location.

Auto Attendant

This is another extremely important communication solution that is offered by VoIP for business. It eliminates the need to hire any receptionist to receive and route the incoming calls. The auto attendant feature offers auto-routing facility and the option of voicemail. It also offers the option of offering a standardized greeting to the callers in an extremely friendly manner. The greeting represents the company and plays the role of its voice, in a most professional manner.

Conferencing

The unified communication technology offers the option of web as well as video conferencing to small scale businesses for unlimited period of time, all without any extra costs. Naturally, that helps these businesses to compete on a global scale.

This particular feature helps SMBs look at taking their communication to the next level without incurring any costs. With conferencing, you can make a sales pitch or run a demo right from your office. You can run training classes on your products and answer specific questions or issues that your client and users may have.

Presence Management

This is another feature that does a world of good for any small scale business so far as its internal organizational behavior and customer service are concerned. The feature makes sure that a staff, who is present in the office throughout the working hours, can be reached in a jiffy – via phone, IM or email. This no doubt strengthens employee productivity, and customer support.

ADS or Automated Directory Service

This is one value added features of a VoIP for business system that has been added recently. This particular option allows customers and external callers to get to a particular person by merely uttering his or her name or her extension number. ADS can be set up in a perfect way so that it works smoothly for the ones with heavily accented voices. It can be programmed to respond to voices of different pitches, so that it works equally well for every person – both men and women of different ages and ethnic origin.

So regardless of the scale of the business that is using this technology. VoIP for business is designed to be effective for every organization. In fact, the advantages it offers to SMBs are more in terms of enabling these small companies to grow.

Call us today to understand how you can use VoIP for your own growth.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

5 Factors For High VoIP Voice Quality

The overall performance of Voice over Internet Protocol is decided by the quality of your voice conversation. Apart from cost, one main reason that has encouraged businesses to deploy VoIP applications is better VoIP voice quality on calls. Better quality of audio communication can help businesses in many ways, which include their internal communication, customer support and showing professionalism. Thus, if you do not get high-quality voice communication, the very purpose for deploying VoIP may be defeated.

When you choose VoIP, you should remember to check these critical factors that will ensure high-quality audio from your VoIP application.

Sampling Rate

Measured in Hz (hertz), sampling rate is the number of times an application samples audio in a second. It is necessary to check this parameter as it has a great bearing on VoIP voice quality. In the narrow band, which is the minimum sampling rate, you sound will get sampled at 8 KHz, i.e. 8000 times per second. However, when you need good audio quality, the narrow band will not suffice. You need wide band that has a sampling rate of 16 kHz or above. With wideband, you get twice the quality of the narrow band, but this is not all. To get good quality audio sound, it’s necessary that you have CD quality, 44.1 kHz. When you need good quality audio, make sure it has a sampling rate of more than 40 kHz.

Bandwidth

Bandwidth can be described as the amount of data which can pass through the network in a specific time. In VoIP, audio is converted to digital data and transferred through the network. Thus, it is essential that while you choose VoIP, you have the required bandwidth. Many use Codec or compression/decompression component that is used to compress voice before sending it through the network. However, in VoIP, although some minimal bandwidth is required, it is not the most important component. A higher bandwidth will certainly contribute toward better VoIP voice quality. Video needs larger bandwidth than the normal one.

Standard Protocols

While using VoIP, you need to follow a lot of standard protocols. Some will deal with media and control protocols (like RTP/RTPC) while others with signaling protocols like SIP & H.323. While choosing IP telephony vendors, understand what protocol he is following. In general, most service providers follow industry standards. At the same time, there is no harm in understanding what you are getting. The industry standards help in multiple ways.

1. It helps your VoIP calls be universal in the sense that you can anyone in any country.
2. It helps you not worry about what OS or computer system you are using.
3. It helps you in mobility as you use any mobile platform such as Android , iOS, Windows CE, etc.

Following standards ensure there is proper handshake between your calls and the receiving end. This certainly ensure better voice quality. Different standards mean both sides have to interpret the incoming signals. This will lead to delay and may what is called jitter.

Quality of Service (QoS)

When your VoIP call is in progress, your voice signals traverse over the network in the form of data packets. If there is too much traffic in the network, it is obvious that your quality of services will be reduced, which you will not like. You cannot allow degradation of your calls. To solve this problem you need to have QoS in the network. This will ensure that audio packets get preference over other data packets. Thus, when you choose VoIP services, do not forget about QoS. High QoS guarantees high VoIP voice quality as the service provider will take pains to ensure quality.

Virtual Private Network

Finally, you can think of VPN. Virtual Private Network or VPN will get you guaranteed bandwidth that will increase your VoIP voice quality. You do not have to worry about jitter and call fails while you are on an important call.

Use these 5 points as important and critical factors for voice quality on your VoIP calls. For more details call us today.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Breakup With PSTN Line Already?

Have you switched over to VoIP based telecommunication service? Wow, that’s great news. You have really grown up in terms of technology.

By the way, what about your good old PSTN line? Have you kept it as a backup or have you dumped it, parting ways forever? If it is still there that is really a great news and an indeed the wisest of decisions you could have taken. Or have you parted ways with it? Oh no! That is indeed a terrible decision that you have taken and one that can all but be appreciated.

What? You want me to keep the Neanderthal? Why? Let me explain?

Frankly speaking, switching over to VoIP does not necessarily indicate that you have to ditch your land line phone service. In spite of having VoIP, you might still need your PSTN line.

There are actually a number of factors that needs to be taken into consideration before you part ways with your PSTN line.

Firstly, you need to take into consideration, the issue of Power Outage. VoIP and the other related devices like phone adapters, routers and so on are all electrically powered. This means, whenever there is a power potage due to any technical snag or storm or whatever reason, that poses a lot of trouble for the VoIP will simply not work. It is then, when the good old PSTN line comes in handy to contacting people or even making the service calls for tech support.

Secondly, in spite of the tug of war or tussle that is going on between the PSTN companies and the VoIP service providers, the reality is that the VoIP also at times need PSTN service. In a number of cases, the VoIP packages that are offered are done so only as money-saving as well as feature-rich improved avatars of the traditional PSTN service. In these cases, the quality of VoIP services that are available is straight away dependable on the PSTN line. This comes in particularly true in case of the device-based services, in which the PSTN line has to be plugged on one side of the VoIP device to activate it.

Thirdly, the quality of the call of the VoIP services is in no way, anywhere near the quality of calls that you will get in the traditional PSTN line. In words, the VoIP phones come nowhere near the PSTN phones, in terms of voice quality. In fact, VoIP do not come anywhere near the PSTN voice quality, let along beating it. Hence, in case you find any distortion in the voice quality on the VoIP phones, you can quickly hang up that phone and switch back to the PSTN phone, to complete the call. The reason behind this is simply because, VoIP sends certain voice packets through the internet connection, by using a protocol , which is known as Used Datagram Protocol (UDP), which is still not that dependable, at least from the technological point of view. On the other hand, the PSTN works through a dedicated line, which is far more reliable when it comes to transmitting each and every conversation.

Thus, even if you switch over to VoIP, you should always maintain your PSTN line as a backup!

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

6 VoIP Advantages

6 Things You Didn’t Know About VoIP

Apart from the customary VoIP advantages that you get, there are certain other associated parameters of this technology that you might have never thought about. Let us look into 6 of these ‘other’ advantages that you may have never been considered while discussing or thinking about Skype.

1) VoIP Makes You Appear More Professional

The features that are available in the VoIP not only help you out in your business, but also help building a very professional image in the market. Instead of a call that is ringing through after the business hours is over, it is better to have a setup, which will clearly tell the person ringing that the business is closed for the day. Again, when a customer asks to talk to Mr. X and Mr. Y picks the phone up, instead Mr. Y calling Mr. X at the top of his voice, it is always better if the call is automatically transferred to Mr. Y, after the caller has punched in a few buttons, to have the call transferred to the appropriate desk. So this entire technology gives your business a more professional and tidy look that attracts customers. This is one of the many VoIP Advantages that works to your great benefit.

2) Working From Home Is Easy

VoIP has contributed a lot when it comes to integrating the working from home employees with their work places. For employees working from home, communicating with the office would never have been the same, but for VoIP technology. The technology helps these employees to communicate with their office colleagues in a more seamless and systematic way. This works with other VoIP Advantages in bringing true value to the concept of working from home.

3) No Need To Change The Numbers

In majority of cases, there is no need to change the phone numbers in order to use VoIP. Most of the VoIP service providers allow you to transfer the existing mobile number to their VoIP service.

4) Shifting Office Address Is Made Simple

Thanks to the advent of VoIP, shifting office address has never been easier. Previously, before the introduction of VoIP, shifting offices used to be the employers’ as well as the employees’ worst nightmare, where they had to have a brand new telecommunication connection and set up established at the new address with all the wiring, hub and switch boxes and a whole lot of things. However, with the advent of VoIP, all that is needed to be shifted are some VoIP phones, computers and an internet connection.

5) VoIP Helps Businesses Look Big

For the sole proprietors, or the entrepreneurs who have just started off alone, VoIP is an absolute blessing. For those who have just started off, attending to customer’s calls is an absolute necessity. Missing a single call means not only losing business, but also loss of goodwill that is an absolute imperative for a startup business. Again, if you are alone it will not be possible for you to attend each and every call. Thus, with the VoIP installed, it will be possible for you to attend the calls in your mobile, as the calls are by default forwarded to your mobile is you make such arrangements.

6) There Is No Need For Super Fast Internet

This is yet another advantage where you need to have a super fast Internet connection to make sure not a single call is dropped. If by any chance, a call is dropped, the VoIP will provide you the privilege of getting back to the customer in question in other way, or by calling back from some other medium, thus helping you to set up a close liaison with the customers, without any sizeable investment.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.