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2017 Year in Review: What Happened in Telecom This Year

Each new year brings exciting new things for the telecommunications industry. Keeping an eye on the latest news and trends can help you better understand where the industry is going and what you have to look forward to in the future. That’s why we’ve put together a quick “year in review” to help you understand what has been happening in telecom in 2017.

 

What Happened in Telecom This Year

Keeping up with telecom trends can help you better understand what options are available to your business now and in the future. Check out our list below of the top telecom news and trends from this year:

 

Telecom Trends 2017

 

North Carolina Business Telecommunications

Do you need help choosing the right business telephone services and technologies for your business? You’ve come to the right place. One Call Communications is North Carolina’s trusted telecom expert for business telephone solutions. If you’re ready to change the way your business communicates, call us today: (888) 323-0557.

Improving Customer Experience with Telecommunication

As competition in the marketplace continues to heat up, businesses have to look for every opportunity to improve the customer experience. Telecommunication solutions enabled businesses to improve communication and organization across their company, which can have powerful implications for customer service. Below, we’ll discuss just how the right telecommunication tools can help you enhance the experience for your customers and leads.

How Business Phone Services Help Improve the Customer Experience

Have you ever lost a lead due to a dropped call? What about a current customer who just couldn’t get a hold of their sales rep and decided to go with the other guys? Issues like this happen all the time when businesses do not have the right telecom solutions to meet their needs. In today’s busy marketplace, it’s vital that your team members are able to quickly and effectively communicate with leads, current customers or clients, and one another in order to ensure that those interacting with your business are getting the information and attention they need from your team.

IP/VoIP business telephone services have the power to transform the way that your company does business. This type of telecom solution makes it possible for your team members to communicate with those inside and outside of your organization, no matter where they are. This makes it possible for your company to be more flexible and effective when team members are traveling or working remotely. By using business telephone solutions that enable your team members to communicate more effectively throughout your organization, you empower your employees to provide better customer service through helpful telecom solutions.

Wilson NC Telecom Solutions

If you’re in the Wilson NC area and looking for the right telecom solutions for your business, you’ve come to the right place. One Call Communications provides business telephone solutions that are tailored to meet your needs. Our team of talented telecom professionals will consult with you one-on-one to find out what your biggest communication challenges are. Then, we will recommend and help implement the best telecom solutions for your business.

In addition to making sure that you have the telecom tools you need to start maximizing employee productivity and efficiency, we will also provide resources to help you get the most out of your new business telephone system. From employee training on how to utilize the system’s features to ongoing support and maintenance, the team at One Call will help ensure that you have everything you need to support an optimal customer service environment.

Call us today for more information: (888) 323-0557.

 

What’s in Store for Telecommunications in 2017?

The new year is almost here, and with it comes exciting new things for the telecommunications industry. While 2016 was a big year for telecom, 2017 promises to also bring some important new trends for the industry. Understanding telecom predictions for the new year can help you better prepare your business for the future. Below, we’ll discuss what is in store for telecommunications in 2017 and what this might mean for your business.

2017 Telecom Predictions

No one can say for sure what the future holds, but if the 2016 telecom trends and innovations were any indication, the new year is bound to bring with it some exciting developments for the telecommunications industry. Here are just a few 2017 telecom predictions and how these trends will continue to impact your business in the new year:

Development of 5G is pushing forward.

There is a lot of exciting talk about 5G and its capabilities for transforming the telecom industry. From better home internet to driverless cars, 5G has many thrilling commercial implications, and many companies are starting to take notice. While companies in the telecom industry have already started to develop 5G architecture across the globe, many other industries like transportation are starting to take up 5G research and development for their own purposes.

In 2017, many of these companies that have started developing 5G architecture will begin their field testing. This can have many applications. With the latest introduction of virtual and augmented reality on mobile phones, the consistent speeds and low latency of 5G will help better power this technology. 5G is also great for IoT as it can more effectively connect many smaller devices in a way that Wi-Fi that struggles to.

Customers will start moving toward Network Function Virtualization (NFV).

In the past year, NFV adoption has been slow. This may be because historically, the cost differences between physical and virtualized devices have not been significant enough for most businesses to take interest. It may also be because most customers expect software prices to be lower, and therefore, they have not seen this as a significant development. However, the business models for NFV will become more obvious in the new year as mature pricing models begin to evolve.

As NFV virtualizes network services, it can offer a variety of benefits to businesses, including accelerated time to market and greater agility and flexibility. 2017 may finally be the year when companies start to better understand the value of moving from a hardware based model to a software service subscription model.

The focus of security is shifting.

Carriers play an important role in fighting new security threats that are emerging. Customers are starting to expect and demand more proactive protection from carriers, and carriers will need to respond to this demand.

Recognizing that their infrastructure is just as vulnerable to attacks as the data that is being sent across the network, network operators are starting to adopt business-wide encryption. As we move into 2017, holistic network security will continue to become important, especially as operators and customers plan and deploy solutions for GDPR compliance.

Is your business ready for 2017? Telecommunication technology and services can have a significant impact on business productivity and growth. If you need help ringing in the new year with the right telecom services and equipment, give us a call today: (888) 323-0557.