VoIP QOS

Ways to Address VoIP QOS Issues

VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS.

Upgrading the Internet Connection

The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that they started their business with some 10 years back, it is bound to give trouble now. VoIP systems use the Internet connection as well as the network for sending and receiving data. If the Internet connection lacks the bandwidth to do those activities, the quality of calls will take a beating. It is important to upgrade your Internet connection to make sure you have optimal VoIP QOS. The best thing to do is to get in touch with your Internet service provider (ISP). They will help in choosing the right connection tier that will meet the required speed. If they are unable to do that, and you are experiencing sustained loss in voice quality and bandwidth speed, it is time to look for an alternative ISP.

Implementation of VoIP QOS Features

When any document is transferred over a network, a few packets might get dropped here and there. That does not make a difference during file transfers. However, when it comes to VoIP, the voice quality might get distorted due to this issue. The issue is that the network equipment does not treat data and voice calls in different ways. A loss in bandwidth will throttle voice channels leading to a loss of voice packets and voice quality.

New Headsets For VoIP QOS

At times, old headsets might get in the way of high-quality VoIP calls. Wireless devices might be expedient for users, but the Bluetooth and the Wi-Fi connections do not support the same speed as direct links. This might affect your call quality. That is why the headsets need to be at their best, to make sure that the calls are of optimal quality.

Presence of a Guaranteed Contention Ratio

A contention ratio is the numbers of users who share a particular bandwidth. The ideal ratio for home users is 50:1 and for businesses 20:1. If this ratio is not maintained by the ISP, the connection speed you will experience at your end will throttle your VoIP QOS. This affects the quality of the calls. This is where the presence of a guaranteed contention ratio comes into play. The ISP should provide a consistent access to a particular bandwidth during the peak time of usage. This helps to maintain the call quality.

Network Optimization

The configuration of an existing network needs to be optimized. This is necessary when a user switches from the conventional communication network to VoIP. VoIP technology has its own demands and requirements. Thus, it is imperative to check whether the existing network is sufficient to support VoIP calls. If not, then the network needs to be optimized to make sure it supports VoIP calls. This also guarantees the quality of the calls.

These are pretty simple steps one can execute and make a world of difference in VoIP QOS.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

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