Star2Star
StarSystem™ Cloud
If your business employs exceptional Internet service, StarSystem ™ Cloud allows you to leverage the power of the cloud.
Features
- Available both domestically and internationally
- Multi-tenancy configuration, setup, and support
- Tiered access
- Flexible user roles
- Multilingual
- Fully customizable and responsively designed admin portal
- Provisioning and order system for low-touch configuration and installation, logistics support, and ongoing management
- Simplified and streamlined billing
StarSystem™ Hybrid
This innovative architecture delivers the benefits of both on-premise and hosted solutions by combining the best of both worlds. Our award-winning, patented cloud architecture guarantees 99.999% uptime reliability.
Features
- Unified voice, conference, video, chat, mobile, fax, presence management, and more in one, easy-to-use platform
- Voice traffic optimization and SD-WAN controls for unrivaled call quality and adaptation to network changes
- Built-in Quality of Service (QoS), edge traffic shaping, and disaster recovery
- End-to-end customization options with our integration platform, StarPaaS
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Features
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor, and whisper functionality
- Real-time displays (optional)
- In-depth reporting (optional)
- Optional cloud-based recordings of agents’ inbound calls for quality assurance or archival purposes
- Implement to any existing Star2Star system without additional hardware
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Features
- Available for up to 12 people at up to 12 different locations
- Accessible to non-Star2Star users via an external invitation
- Ability to schedule meetings in advance
- Audio only conferencing for up to 150 people (in addition to voice participants)
- A whiteboard for collective viewing and editing of documents
- Text chat for communications that do not require audio/video
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Features
- Customer calls reroute to employee cell phones or another office location
- Auto attendants continue to operate, delivering messages to customers or redirecting their calls
- Voicemails are delivered to employees’ email inboxes
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StarFax™ Personal
Save time and money with a cloud-based tool that eliminates traditional fax supplies like paper and ink.
Features
- Users are assigned personal fax numbers with personal inboxes
- Incoming faxes are stored in the cloud as .pdf files
- Faxes can be sent and received anywhere with an Internet connection
StarFax™ Mobile
Smartphone users can now tap into an application that allows them to send and receive critical documents without computer or fax machine access.
Features
- Easy-to-use interface
- Applications sends and receives faxes from a StarFax™ Personal account or a fax machine
- Available on both iOS and Android devices
StarFax™ Classic
Use your existing analog fax machine to send and receive faxes via the Star2Star network.
Features
- Analog Telephone Adapter (ATA) connects you to our specialized fax server in our data center
- Star2Star routes your fax traffic, enabling your business to send and receive faxes to and from any fax machine, anywhere
- Email notifications arrive in the event of a device, power, or Internet failure
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Features
All 3 models are equipped with the same interface and feature set:
- Voice Optimized SD-WAN controls and prioritization
- Edge traffic shaping for voice and data
- Unparalleled visibility and adaptation to network changes
- Flexible networking configuration with dual WAN ports for Automatic WAN failover
- VoIP gateway and local survivability
- Secure, always-on call recording
- Zero admin, centrally managed
- Manage multiple locations from a single screen
- Integrated 24/7/365 monitoring and remote management
- All solid state, low power consumption (as low as 6W)
- Long life, high reliability
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StarPhone™ for iPhone and StarPhone™ for Android allow you to place and receive calls with your Star2Star system.
Features
- See the status of teammates with presence indicator alerts (green for available, red for busy, yellow for ringing, and blue for dialing)
- Quick dial frequently called numbers with your Favorites List
- Place calls outside of your organization with Contacts List Integration
- One-touch access to voicemail
- Call transfer
- Conference calling for on-the-fly meetings
- Secure user authentication
- Calls can be placed over 3G/4G networks
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StarContact™
StarContact™ helps you obtain actionable takeaways for customer-facing employees and helps ensure that you convey a consistent level of support across your organization. Integrate your customer database with your Star2Star system, and manage all of your customer activities with ease.
Features
- Enhanced customer/prospect tracking that helps improve retention rates
- Functionality for both inbound and outbound calls
- ‘Screen Pops’ display past interactions with customers for incoming calls
- Empowers managers by helping them identify gaps in performance
StarPaaS
Elevate the customer experience by connecting your real-time data touchpoints with our StarPaaS solution. StarPaaS unifies your communications with turnkey and customized integrations that enhance overall productivity.
Features
- Compatible platforms include Salesforce, Amazon, GSuite, Marketo, Stripe, Facebook, Oracle, Zendesk, OneDrive, and many more
- Streamline marketing, sales, and customer service
- Protect mission-critical documents
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Categories
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Products
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StarSystem ™ Cloud/Hybrid Architectures
Unify communications with the platform that aligns best with your specific needs.
Advanced Call Center: StarCenter™
Elevate the customer experience with advanced call routing, management, and reporting.
Video Conferencing: StarVideo
Minimize travel expenses while you communicate face-to-face.
Disaster Recovery: StarRecovery
Maintain communications in the most dire situations like power, telephone, or Internet outages.
Resources
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Full Spectrum Communications Solution Built For Any-Sized Business
Star2Star delivers the most reliable solution in the industry with options ranging from Cloud to Hybrid. The system features unparalleled value, quality, and scalability as it unifies your voice, video, fax, mobile, chat, and presence management into one platform.
Additional Resources
Optional PVP
One Call for all your Office Communication needs!