How to Choose the Right Telecom Service Provider

Though unfortunate, it is not uncommon for businesses to lose a client or fail to make a new sale due to an unreliable phone system. For instance, your sales person fails to connect with a new lead because they didn’t get an important voicemail or your calls with a customer are constantly being dropped, causing them to become frustrated and take their business elsewhere. These are just a couple of examples of how choosing the wrong telecom service provider can end up costing your business.

With so many options out there, you may be wondering how you can find the right telecom service provider for your business. Below, we’ve put together a list of important things that you should look for when choosing a telecom company.

Choosing the Best Telecom Provider to Meet Your Needs

Here are just a few things to keep in mind when you are considering your different options for telecom providers:

Work with a provider that is flexible

If your business is planning for growth, it’s vital that you choose a telecom service provider that offers flexibility and scalability to keep up with your company’s growing needs. Even if you are not currently concerned with growth, there is a good chance that your business communication needs will change over time, so you need to find a provider that can accommodate these changes. Work with a telecom company that allows you to upgrade and add services or products as time goes on, and make sure that the company has historically stayed up-to-date with the fast pace of technology.

Ask questions about reliability

If you want to find a telecom solutions provider that is going to help you grow your business, it’s important that you ask questions about reliability. Though outages are sometimes inevitable due to unforeseen circumstances or inclement weather, it is important to find out how the company deals with repairing services when outages occur. In addition to asking about repair escalation procedures, you may also want to find out more about their customer support. Are you able to speak to a live person when you call the support line? This may make all the difference in your experience with this provider.

Look for local providers who can support your needs

Though choosing a local provider is not a requirement, it can offer you some benefits when it comes to customer service and support. You will want to find a telecom company that is big enough to handle all your needs, but still small enough to provide personalized service to ensure your company’s needs have been met. Finding a local provider gives you the best of both worlds.

If you’re looking for a telecom service provider that can work with you to meet your business communications needs, we invite you to discover what makes One Call Communications a leading provider of phone systems across North and South Carolina. We deliver quality Toshiba Telecom products, provide installation, and offer ongoing support for industrial and commercial clients of all sizes across the Carolinas. For more information about how we might be able to help you communicate and collaborate more effectively, give us a call today: (888) 323-0557.

Choose Between Cloud-based and Premise-based VoIP

Choosing between a cloud-based VoIP and premise-based VoIP phone system can be challenging. It is critical to determine which is better for your business. A premise-based solution has the hardware equipment kept on-site whereas a cloud-based solution maintains the equipment at an off-site cloud data center.

How to choose between a cloud-based and premise-based VoIP

Cloud-based vs Premise-based VoIP


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Getting The Max Out Of Your VoIP

Test Your VoIP System to Get Maximum Output

Interoperability is the most crucial feature of an IP-PBX solution. Companies always try to maintain their IP phone services, which include devices like SIP phones, SBC and other IP equipment. Maintaining these services can give them a better chance to cope with the different issues that crop up. A VoIP system that functions well can save money and give you wider coverage.

It is necessary to be sure that your VoIP system is working properly, so that what you spend on it is not totally in vain. Methods to check VoIP solutions are as follows:

Standards Compliant: All Hosted IP PBX solutions should be fully compliant with the IETF RFC 3161 specification while using SIP protocol. This helps to ensure that the hosted PBX will interoperate with other SIP based devices. Nobody wants dropped calls from SIP devices for not understanding the headers in the incoming message. There are several VoIP systems which drop calls when they face some advanced features like SIP Privacy or any Anonymous Calling. Basically they do not understand the headers of incoming call messages and do not know what actions to take at that time.

Networking Compatibility and Configuration: Large companies use different vendors and products for network components in their locations. Here it is very crucial to ensure that all the networking components work with each other. In general, as long as proper networking protocols are followed, there should not be an issue. But, issues do crop up in large installations. So proper configuration and compatibility testing will ensure you do not see problems during actual calls.

While calling to the destinations outside the IP network, the calls will be routed through the switches which are connected to a PSTN Network. This is referred to as SIP trunking. It is necessary to ensure proper configuration in order to direct calls correctly to different networks.

Check Your Broadband Speeds

VoIP needs a minimum broadband speed as well as priority in terms of usage of data channels. The priority will be set up by your VoIP provider. But do work with them to ensure you have enough broadband speed. Remember as the number of VoIP connections go up, each connection will need a certain connectivity speed.


The best way to keep the service at high interoperability is to conduct testing rigorously on a regular basis. There may be some technical problems found in the testing phase. This can be sorted out on immediately otherwise it may cause problems during regular operations.

Implementation of Latest Features

VoIP technology has advanced for the last few years and will continue to do so in the coming years as well. So it is very important to stay on top of the latest standards and features in technology to ensure maximum interoperability. It is always advisable to upgrade to new features which are launched in the market successfully to ensure the best service. If needed, keep regular contact with the vendors who can inform you about the launching of new technologies regarding VoIP technology and help you to implement the same. Implementing a proper VoIP solution from a good service provider will allow you to enjoy these services that you would not get anywhere else. Just making them safe from hackers is not enough.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP – A Cool Idea For A Small business

Small businesses often suffer from the problem of doubt and apprehension towards adopting new technologies. Such apprehensions can inhibit their growth, and restricts them from making it big in business. Often a wise decision can change the future of your business and put it on the fast track to success. If we take the case of VoIP then there are not many takers in the small business segment because they are apprehensive about the impact of VoIP on their business communication as well as the ROI they can expect. Well, let’s take a pragmatic approach and try to understand why it is really a cool idea for a small business.

Your company needs what VoIP offers

VoIP is not about just Internet and telephony; it is much more than that. VoIP helps your business improve its communication system by a lot. More than just replacing a dying plain old telephone system (POTS), VoIP is loaded with innumerable features like automatic call routing, voicemail, instant messaging, call on hold, call chase etc. That can turn your simple communication system into an intelligent one.

Small business need to tap into new opportunities and at the same time present a professional picture in front of their clients – all this can be achieved with ease by opting for the latest VoIP telephony system. VoIP has a very positive impact on both your management team as well as your employees because they can avail real time data and expect quick solutions to issues that crop up on a regular basis.

Your communication cost is too high

Probably you have never estimated the telephone bills that you have to pay at the end of every month. Just compare the call costs offered by different VoIP solutions – you will come to know that all these years you have spent hundreds of dollars for just making calls, mostly local. A VoIP communication system routes the calls through the cheapest carriers thus cutting down your call rates. Also you will be able to use the same Internet connection that you use for data, thus lowering the costs incurred for maintaining two different connections.

Your old phone system cannot grow with you

You need to understand that with the expansion of your business and customer base, your old telephony system is just not adequate in handling increased traffic. VoIP is the perfect solution when it comes to handling large call volumes in a professional manner. The calls can be routed to the desired executive without putting the customer on hold. There is a IVR or Interactive Voice Response that can provide automatic directions to the callers thus handling the rush of calls effectively and efficiently without the need for a telephone operator.

Your communication habits are changing

Call habits are changing rapidly with the passage of time and only a smart system like VoIP can meet your expectations. SMS, instant messaging, email, voice mail are some of the features that only a VoIP system can provide.

Your current POTS is dead

Yes, accept the fact that your old telephone system is dead – pray for it and get on with the latest VoIP! Phone companies are reluctant to offer new lines and see a steadily declining demand for land lines. Many of these companies had applied to FCC for permission to shut down the telephone part of their business. There are talks of replacing all phone numbers with IP addresses!

VoIP – a nearly perfect system?

VoIP hardly has any significant drawbacks that can impact your business so there is no need to worry about that. More and more research and investment are being made on VoIP. You will only see VoIP offering additional attractive features in time.

You do have the funds for VoIP

How about just 24.99 a month? Yes, that is the level of price advantage you can get with a VoIP system. VoIP does not require high initial investments and you could start with a small plan to suit your budget and call needs.

You already have the needed infrastructure

Irrespective of your size, you would have set up a LAN and connectivity to the Net. You will have switches and routers to connect to both desktops, and all your mobile devices. That is about all you need within your office to get a working VoIP system.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Why StartUps Should Consider Using VoIP

When you start your own business, two factors to consider are growth and scalability. While you may be looking to make a lot of money in the future, the hard fact remains that you will probably not have a lot of money to begin with unless you have a very generous investor. As a result, it is a good idea to know where to cut costs. Good investment is important, too, but knowing where to cut financial corners without harming your start-up’s future is always a good thing. This is why start-ups need to consider turning to VoIP as their main method of communication. Voice over Internet Protocol is being used by more than just start-up companies, of course, but start-ups are the perfect place for VoIP introduction.

Very Little Start-Up Costs
When starting with VoIP you will not actually have to spend a lot of money. You will of course need to shop around for different packages in order to find the most cost-effective one, but you will be bound to find one that suits your need and budget. All you need to do is make sure that you find one that you like and one that will suit your company as a whole. There are a lot of different options and it may even be possible to find deals on certain types of package. VoIP offers you a range of features that come as part of the package. These include instant messaging, video conferencing and much more. With little start-up costs for communication, you will be able to divert your money to your core product or service.

Start-ups obviously start out small but there is no doubt that, over time, you will grow. This is of course dependent on how well the company does, but it also depends on how easy it is for the company to grow. VoIP offers you a full level of scalability, especially if you decide to go for a hosted telephone system. With a telephone system that is based on the cloud, there will be very little equipment in the actual office that you will have to use. This means that you can save a lot of money when it comes to things like maintenance costs. If you want a better plan or wish to get more space, all you need to do is pay a little more or get a new contract. This amount of flexibility means that if your company grows or gets new offices then it is going to have a much easier time of moving or scaling. Scalability is one of the main reasons that a lot of businesses will consider implementing VoIP and the same should be considered by start-ups.

Greater Communication
Communication is important in business and you need to make sure that you are in contact with your clients as often as possible. Allowing your clients to contact you in a quick and easy manner is therefore going to be a critical point for your growth. Start-ups need to get help and need to start bringing in the customers, so being readily available to answer client queries is going to be a huge benefit. Due to the numerous methods of communication that VoIP offers, there is no doubt that clients will come back for more. This will ultimately help in the growth of your new business.

VoIP beats traditional PSTN hollow in features. With Computer Telephony Interface, your office will be an integrated system that puts together voice, data, and video as a single communication tool. Impress your client with real time data and demonstrations. Use video conferencing to talk live with your clients. Send financial and other data even when you are talking.

With our relationship with Toshiba and other brands, we can make your shift to VoIP seamless and productive. Call One Call Communications for all your VoIP requirements.