Small businesses often suffer from the problem of doubt and apprehension towards adopting new technologies. Such apprehensions can inhibit their growth, and restricts them from making it big in business. Often a wise decision can change the future of your business and put it on the fast track to success. If we take the case of VoIP then there are not many takers in the small business segment because they are apprehensive about the impact of VoIP on their business communication as well as the ROI they can expect. Well, let’s take a pragmatic approach and try to understand why it is really a cool idea for a small business. Your company needs what VoIP offers VoIP is not about just Internet and telephony; it is much more than that. VoIP helps your business improve its communication system by a lot. More than just replacing a dying plain old telephone system (POTS), VoIP is loaded […]
Archives for April 2014
Start Your Call Center with the Help of VoIP
People who think that call centers that have the ability to provide exceptional customer care belong in a completely different league are mistaken. The call centers that provide premium quality customer service are just a tad bit smarter than the others. Building up a call center does not necessarily need huge investments; even smaller investments can give shape to highly efficient call centers. In order to stay afloat in the call centre market, it is imperative that you too have a system to deliver exceptional services. In order to achieve this business target, you will definitely need the support of the latest VoIP call center solutions. What can VoIP do? VoIP or Voice over internet protocol is the latest technology that uses the internet to transmit voice signals in the form of data packets. During a VoIP call, the voice signals are converted into data packets and transmitted over the internet. On reaching the destination, […]