All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well. This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in […]
Monitoring Voice Quality of VoIP Phone Connection?
VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a call to person by name, or even worse his or her IP address. All that aside, VoIP phone calls are gaining momentum. But what matters is the quality of the call in terms of clarity and audibility. Though service providers do offer high quality voice calls over VoIP, it is useful for you to monitor the calls on a regular basis. For monitoring the voice quality of an IP based network system, a certain methodology needs to be followed. This is to ensure that the quality of the voice remains optimal. Poor quality of voice, which results from lack of […]
Encrypt for Better VoIP Security
VoIP security is critical if you want to use your phone without worries. If you are a VoIP user, it is imperative to learn ways to keep your communication system protected from unwanted breaches and hacks. VoIP has revolutionized communication in a big way; however, it has also given rise to a number of security concerns. These concerns over the last few years have been the center point of several debates. The introduction of VoIP technology is coupled with the advent of a number of hacking software as well. Thanks to these software packages, instances of hacking have reached an all time zenith over recent times. Thus, the situation demands a strong enough encryption for the VoIP. A strong VoIP security blanket would ensure that data pilferage is kept at bay. It also ensures that no one is able to eavesdrop on conversations carried over VoIP communication devices. All VoIP based calls are made digitally. […]
Top Features of VOIP For Business
VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it. Let us understand the top features of VoIP for business. These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference. Let us look into some of the VoIP for business features that are beneficial for the SMBs. Follow Me – Find Me This is one of the most popular VoIP phone system features that can […]
5 Factors For High VoIP Voice Quality
The overall performance of Voice over Internet Protocol is decided by the quality of your voice conversation. Apart from cost, one main reason that has encouraged businesses to deploy VoIP applications is better VoIP voice quality on calls. Better quality of audio communication can help businesses in many ways, which include their internal communication, customer support and showing professionalism. Thus, if you do not get high-quality voice communication, the very purpose for deploying VoIP may be defeated. When you choose VoIP, you should remember to check these critical factors that will ensure high-quality audio from your VoIP application. Sampling Rate Measured in Hz (hertz), sampling rate is the number of times an application samples audio in a second. It is necessary to check this parameter as it has a great bearing on VoIP voice quality. In the narrow band, which is the minimum sampling rate, you sound will get sampled at 8 KHz, i.e. 8000 […]