New innovations have changed the way people do business, communicate with each other, and share things. Unified Communications (UC) is just a natural progression of the VoIP enabled communication system. With it, one can transition from one application to another within seconds and that is exactly what professionals need today. To increase the pace of completing tasks, access to instant messaging and social media on the same platform is necessary. This is the reason behind increasing demand for UC in enterprises. Collaboration is possible only when multiple people will work together and use multiple applications to do the task. That is what UC actually does, so with development in UC, collaboration is also becoming easier. How? Let us take a quick look. Access To Better Applications UC is not an application but it is aligning multiple applications to do functions that will give singular experience. As UC is not itself an application, its performance depends […]
Five Reasons To Be Excited About 5G
5G has finally arrived with a lot of promise in terms of speed and capacity. This has also given rise to another hot topic for discussion – what does the future hold for 5G and why would you and I should be excited about it? We are all aware of the fact that 2G was for voice and then 3G conquered with offerings for data and Voice, 4G came in with the promise of broadband, so 5G has got something new to offer. Even the best of the engineers around the world are unsure about what 5G has to offer but here is list of 5 reasons why we should be excited about 5G: 1. Witness the Olympics 5G mode Well, after the Sochi Olympics, we are eagerly waiting for the Winter Olympics at Pyeongchang (2018) and Tokyo Olympics (2020). Both the nations are doing major works on 5G innovation and we can expect to […]
Breakup With PSTN Line Already?
Have you switched over to VoIP based telecommunication service? Wow, that’s great news. You have really grown up in terms of technology. By the way, what about your good old PSTN line? Have you kept it as a backup or have you dumped it, parting ways forever? If it is still there that is really a great news and an indeed the wisest of decisions you could have taken. Or have you parted ways with it? Oh no! That is indeed a terrible decision that you have taken and one that can all but be appreciated. What? You want me to keep the Neanderthal? Why? Let me explain? Frankly speaking, switching over to VoIP does not necessarily indicate that you have to ditch your land line phone service. In spite of having VoIP, you might still need your PSTN line. There are actually a number of factors that needs to be taken into consideration before […]
Make Your IVR Interesting
Tips to Make Your IVR Productive The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible. Think & Plan First Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support. It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business. You also need to […]
6 VoIP Advantages
6 Things You Didn’t Know About VoIP Apart from the customary VoIP advantages that you get, there are certain other associated parameters of this technology that you might have never thought about. Let us look into 6 of these ‘other’ advantages that you may have never been considered while discussing or thinking about Skype. 1) VoIP Makes You Appear More Professional The features that are available in the VoIP not only help you out in your business, but also help building a very professional image in the market. Instead of a call that is ringing through after the business hours is over, it is better to have a setup, which will clearly tell the person ringing that the business is closed for the day. Again, when a customer asks to talk to Mr. X and Mr. Y picks the phone up, instead Mr. Y calling Mr. X at the top of his voice, it is […]