All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well. This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in […]
Top Features of VOIP For Business
VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it. Let us understand the top features of VoIP for business. These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference. Let us look into some of the VoIP for business features that are beneficial for the SMBs. Follow Me – Find Me This is one of the most popular VoIP phone system features that can […]
Make Your IVR Interesting
Tips to Make Your IVR Productive The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible. Think & Plan First Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support. It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business. You also need to […]
VoIP Security Issues & SMBs
VoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here. The Danger of Hacking Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default […]
Collaboration and Its Benefits
We often use the word “Collaboration” when it comes to working with other team members from our organization or another company. Collaboration is the term used to imply people working in a team for a common cause by sharing data, voice and video. In majority of the modern organizations, collaboration signifies the use of server IT tools and technology such as: Voice-based communication including Unified Communication, IP telephony, hardware and software phones, voice mails and Contact Center applications. Video conferencing based communication tools Video streaming Software clients like websites, email, voice and video, data and video, WebEx voice and blog sites However, there are several companies and IT product manufacturers who believe that collaboration can have a larger perimeter that would enable people to collaborate using any device of their choice and from any corner of the earth at any point in time. This implies that collaboration can be made possible on a wide range […]