In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue. Keep your small to mid-sized business equipped at all times with the best phone systems in the industry to give customers the best experience possible, track your calls effectively and build a dynamic, customer-focused business. Utilizing a comprehensive telecommunication approach, you can constantly stay connected with your customers, usher them along the sales funnel and track your interactions to better serve the ones that got away. Modern phone systems are more than just a way to hear from your consumers, they are entirely capable of shaping and reshaping your customers’ entire interaction with your company. Always be certain that you are utilizing the best systems in the business. Top phone systems for small businesses Many small businesses […]
Top Features of VOIP For Business
VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it. Let us understand the top features of VoIP for business. These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference. Let us look into some of the VoIP for business features that are beneficial for the SMBs. Follow Me – Find Me This is one of the most popular VoIP phone system features that can […]
Five Reasons To Be Excited About 5G
5G has finally arrived with a lot of promise in terms of speed and capacity. This has also given rise to another hot topic for discussion – what does the future hold for 5G and why would you and I should be excited about it? We are all aware of the fact that 2G was for voice and then 3G conquered with offerings for data and Voice, 4G came in with the promise of broadband, so 5G has got something new to offer. Even the best of the engineers around the world are unsure about what 5G has to offer but here is list of 5 reasons why we should be excited about 5G: 1. Witness the Olympics 5G mode Well, after the Sochi Olympics, we are eagerly waiting for the Winter Olympics at Pyeongchang (2018) and Tokyo Olympics (2020). Both the nations are doing major works on 5G innovation and we can expect to […]
Make Your IVR Interesting
Tips to Make Your IVR Productive The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible. Think & Plan First Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support. It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business. You also need to […]
VoIP Security Issues & SMBs
VoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here. The Danger of Hacking Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default […]