The threat to security is real and often ignored by a majority of users. Though we have been hearing about security threats to data networks connecting our computers, VoIP networks can also be affected by outsiders with malicious intent. VoIP networks are known to be easier to attack. After all, what can I lose, you may think. Quite a lot actually. Someone can listen on to your calls and use it for industrial espionage. One can insert a virus into your VoIP networks just to irritate you. Someone can block a large percentage of your connectivity making it impossible for you to make calls. An e-thief could latch one to your VoIP network and use that to make his own calls. You could have a disgruntled employee making calls and harassing your clients. VoIP Network Security Methodology If you are serious about protecting your VoIP network, the best way to do this is to take […]
Ways to Address VoIP QOS Issues
VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS. Upgrading the Internet Connection The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that […]
VoIP Call Center
VoIP call centers have all the right ingredients to deliver improved customer satisfaction. And, customer service plays a critical role for the success of brands all over the world. Industry pundits firmly believe that customer service and not price will be the primary brand differentiation in the coming years. Recent reports from McKinsey reveal that companies investing in superior customer support are going to drive in 10%-15% higher revenue and witness 20% rise in customer satisfaction rates. VoIP call center are going to play a crucial role in delivering better customer experience. The selection of technology for operating contact centers will be extremely important. It is a known fact that call centers use complex telephony systems. However, with the rise in competition, the push to provide better client services has also gained momentum. VoIP call centers are looking beyond the conventional telephony features to enhance their customer service. VoIP, or, Voice over Internet Telephony services […]
Monitoring Voice Quality of VoIP Phone Connection?
VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a call to person by name, or even worse his or her IP address. All that aside, VoIP phone calls are gaining momentum. But what matters is the quality of the call in terms of clarity and audibility. Though service providers do offer high quality voice calls over VoIP, it is useful for you to monitor the calls on a regular basis. For monitoring the voice quality of an IP based network system, a certain methodology needs to be followed. This is to ensure that the quality of the voice remains optimal. Poor quality of voice, which results from lack of […]
Encrypt for Better VoIP Security
VoIP security is critical if you want to use your phone without worries. If you are a VoIP user, it is imperative to learn ways to keep your communication system protected from unwanted breaches and hacks. VoIP has revolutionized communication in a big way; however, it has also given rise to a number of security concerns. These concerns over the last few years have been the center point of several debates. The introduction of VoIP technology is coupled with the advent of a number of hacking software as well. Thanks to these software packages, instances of hacking have reached an all time zenith over recent times. Thus, the situation demands a strong enough encryption for the VoIP. A strong VoIP security blanket would ensure that data pilferage is kept at bay. It also ensures that no one is able to eavesdrop on conversations carried over VoIP communication devices. All VoIP based calls are made digitally. […]