Business communication systems play a very important role in an organization and it helps in maintaining seamless communication among employees, vendors, business associates and customers. Thus, if you intend to buy a modern phone system to take care of all your business communication needs, it is better that you look for some of the essential features. These phone system features are going to directly impact communication, productivity and the revenue of your company.
Some of the standard features that should be included with a business phone system are:
Conferencing – This is an important feature as it facilitates simultaneous communication among 3 or more people through a single call. This feature varies with the type of communication system you choose, so consider the number of people usually attending a conference call.
Auto-attendant – If your office receives a large call volume then it is better that you have a communication system that includes an auto-attendant feature. All callers will be greeted with a pre-recorded message and it will inform the callers as to how to get in touch with a particular department.
Music-on-hold – Callers will be able to hear a pre-recorded music or special messages from your company when they are put on hold or are waiting to be connected to a particular department.
Dialing by extension or name – Callers will be provided with the option to connect to the executives or department directly.
Other features that are included by various business phone system providing companies are call duration, caller ID, speaker phone, presence etc.
There are a few key factors to look for while choosing a business communication system. The primary decision is to choose between an on-premise system and a hosted or cloud based PBX system. You have to decide whether the business communication system needs to be located at your office premises or it needs to be hosted by the service provider. This decision will again depend on the present as well as the future communication needs of your company. Your decision will be guided by factors like availability of in-house technical resources, structure and size of your company and budget.
Hosted PBX Phone System for Remote Communication Infrastructure
If you opt for the hosted PBX system then your service provider will remotely manage your entire communication infrastructure. The phone services will be offered over an IP Network, your mobile phone data network, or a PSTN line if you so wish. Other than the business phones and routing devices, you will not need to install or maintain any other hardware at your office. Thus, you will be able to access the communication system without having an IT-team to micromanage the same. Some of the obvious advantages of hosted PBX are:
- Acquisition and related costs can be easily predicted.
- You will have better control over purchase, installation as well as deployment of the communication system.
- Higher scalability as it can be easily scaled with the growth of the company.
On-Premise Phone System for More Control in Your Communication
On the other hand if you are opting for the on-premise solution then you will have to maintain all the hardware equipment and an in-house IT team at your office. You will be able to exercise better control over your system and its features. Some of the obvious benefits of the on-premise system are:
- Better scalability
- Low operating costs
- In-house management of equipment and features
- Customized features can be easily added
Selecting the perfect business communication system can be a challenging task, especially if you are not well informed of the various factors that come into play. Of course, our services are just a phone call away.
About One Call Communications
One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.
Call us today for your networking and communication requirements.
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