VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a call to person by name, or even worse his or her IP address.
All that aside, VoIP phone calls are gaining momentum. But what matters is the quality of the call in terms of clarity and audibility. Though service providers do offer high quality voice calls over VoIP, it is useful for you to monitor the calls on a regular basis.
For monitoring the voice quality of an IP based network system, a certain methodology needs to be followed. This is to ensure that the quality of the voice remains optimal. Poor quality of voice, which results from lack of tracking voice quality, affects the overall quality and effectiveness of the calls in a very bad way.
Let us look into a few ways of monitoring the voice quality of the VoIP Phone connection.
Trying a 3rd Party Software Solution
This is one of the best ways to track the quality of the voice in a VoIP call. It is possible to find a 3rd party software solution that will be able to monitor the network quality. This entire thing will depend upon the software that is used. Software solutions are equipped to simplify the process of monitoring call quality. The software scans the call details to look for issues in each and every specific line or port. The kind of factors monitored includes jitter, packet loss and latency.
There a number of tools that are specifically designed and developed to monitor voice quality. These tools are available from a number of vendors. Most of these tools offer detailed monitoring, analysis and tracking of the calls over any particular network. Some of these tools include packet sniffing that could be blocked by security plans. That is why it is imperative to check the security settings of a network to make sure that these tools are not blocked.
Checking With the Voice Carrier
In case any hosted VoIP phone solution is experiencing quality issues of its voice and problems with the network, it is the carrier that needs to be checked. It needs to be clarified whether the network carrier is performing up to its standard, or, if adequate maintenance is done on their end. Voice packets are extremely sensitive to packet loss, jitter, latency and other problems. Hence, these things need to be taken into account. In case the service in question is on a public cloud, it is more likely that the voice quality is likely to dip due to shared outages. That is the reason it is preferable to move over to a private cloud to improve the voice quality.
Verification Of Outbound And Inbound Voice Connectivity
This is another way in which the voice quality can be checked. People need to check the settings of the calls, for monitoring the lines. However, here again, a third party tool can be engaged for monitoring the calls. The frequency for monitoring can be set at various times on the lines in a nonintrusive way, so that the users do not face any problems while receiving or making calls when they are being monitored.
When it comes to monitoring the inbound calls, a short key code needs to be established, for entering the verification codes for the calls that are received and monitored.
These are the variables or the parameters that can be used for monitoring network coverage and the voice quality so as to ensure that the voice quality is smooth. These variables also make sure that the data network is working to its fullest potentials, and maintaining the voice quality to the fullest.
Take some simple tests to ensure that the investment that is made is returned the fullest, and the advantages of the VoIP based telecommunication system are available to its fullest potential.
One Call Communications has the knowledge and experience to ensure that you VoIP phone calls are the best possible. Call us today, and we will install the necessary software to validate the quality of your calls.
About One Call Communications
One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.
Call us today for your networking and communication requirements.
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