Tips to Make Your IVR Productive The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible. Think & Plan First Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support. It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business. You also need to […]