Voice over IP (VoIP) phone systems offer far more features than being merely a digital replacement for the old analog phone system. In fact, with the right combination of hardware and software features, you can optimize it to suit precisely what your business needs. The following are our tips on how you can get the most out of your VoIP system. Choose Quality Hardware – The features of your VoIP system depend on the hardware that you choose, from the PBX system in your server room down to the desk phones that you and your employees or tenants will use. Good desk phones tend to have easy-to-use interfaces that make it easier to transfer and conference calls. It may save a few seconds, but it can be crucial in situations where, say, you need to have 20 people in the same call. Train Your People on Using the New System – Every new system has a learning curve, […]
Make Your IVR Interesting
Tips to Make Your IVR Productive The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible. Think & Plan First Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support. It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business. You also need to […]