We have spoken a lot about VoIP and CRM and their technical features. There is simply no need to discuss them individually. Both VOIP and CRM are tried and tested technologies with lots of merits. Let us take a look at the advantages of integrating them. Before we get into the points one by one, one special aspect of the integration needs to be mentioned. The successful marriage between these two very different communication technologies has already brought in a revolution in the world of telecommunication. Cost Cutting With VoIP The presence of a redundant PSTN phone communication system along with an existing broadband connection will result in increased communication costs. A successful integration of the CRM and the VoIP helps in a drastic cost-cutting. A large number of long distance calls can be made over the broadband connection, thus negating the extra cost of long distance calls over PSTN phone lines. Improvement of Communication […]
Data Security And Public WiFi Networks
There is no lack of free Wi-Fi networks in all the major cities and towns across the world. As a traveler, you will always find Wi-Fi networks at various public places like restaurants, airports, hotels and even in parks. This is a real boon for people who want to work on the go or simply stay connected. However, one thing that we often forget to consider is the data security risks involved in getting hooked up to these unreliable networks. We often tend to overlook the data security aspect of public networks due to our eagerness to enjoy a free Internet connection. We skip the general welcome screen or any other pop up messages while signing up. This is a perfect set up for marketing firms that are ready to give free bandwidth in exchange for your phone number or email address. Would you give up your privacy just to get free Internet at a […]
Ways to Address VoIP QOS Issues
VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS. Upgrading the Internet Connection The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that […]
VoIP Call Center
VoIP call centers have all the right ingredients to deliver improved customer satisfaction. And, customer service plays a critical role for the success of brands all over the world. Industry pundits firmly believe that customer service and not price will be the primary brand differentiation in the coming years. Recent reports from McKinsey reveal that companies investing in superior customer support are going to drive in 10%-15% higher revenue and witness 20% rise in customer satisfaction rates. VoIP call center are going to play a crucial role in delivering better customer experience. The selection of technology for operating contact centers will be extremely important. It is a known fact that call centers use complex telephony systems. However, with the rise in competition, the push to provide better client services has also gained momentum. VoIP call centers are looking beyond the conventional telephony features to enhance their customer service. VoIP, or, Voice over Internet Telephony services […]
Encrypt for Better VoIP Security
VoIP security is critical if you want to use your phone without worries. If you are a VoIP user, it is imperative to learn ways to keep your communication system protected from unwanted breaches and hacks. VoIP has revolutionized communication in a big way; however, it has also given rise to a number of security concerns. These concerns over the last few years have been the center point of several debates. The introduction of VoIP technology is coupled with the advent of a number of hacking software as well. Thanks to these software packages, instances of hacking have reached an all time zenith over recent times. Thus, the situation demands a strong enough encryption for the VoIP. A strong VoIP security blanket would ensure that data pilferage is kept at bay. It also ensures that no one is able to eavesdrop on conversations carried over VoIP communication devices. All VoIP based calls are made digitally. […]