Highly competitive market and limited resources implies that businesses have to work under a plan. Diverting from the plan will result in waste of both time and money. Businesses around the world are working on a tight schedule, which drives them to opt for the most efficient processes. Productivity and efficiency of a business process determines the success and future of an enterprise. Technology plays a significant role in streamlining business operations thereby enhancing their efficiency. Communication systems used in businesses work towards maintaining a smooth channel of information flow. The recent advancements in the field of telecommunications have led to the use of a variety of communication devices and platforms. This in turn has given rise to new and unique communication challenges that can only be eliminated by opting for Unified Communication systems.
Let us look at the features offered by unified communication systems and learn how they can eliminate communication challenges.
Cloud Processing
Unified Communication systems are made available through cloud processing which means that the endpoint communication devices are all linked with the cloud server hosting the unified communication tools. Diverse communication tools and applications have been integrated, which includes white boarding, voice calling, audio or video calling, email, web conferencing and the obvious telephone. Integration of all the communication tools and applications leads to reduced dependency on multiple devices and even brings down the latency issues. All these facilitate smooth communication and efficient business operations. Territorial differences are easily eliminated when the communication differences between different devices and channels are eliminated. Thus, the workers do not need to be at the same location and can be spread anywhere around the world while maintaining a clean line of communication by the use of unified communication system. The seamless communication among mobile devices, fixed systems and hosted applications leads to greater efficiency and higher productivity.
Easy Setup and Management
It is really easy to set up a unified communication system and all the owner of a small business needs to do is purchase the same from a reputed vendor, manufacturer, or supplier. The vending company or manufacturer will take care of the installation from a remote location by connecting with the business’s network. The management of unified communication is even easier as it is all taken care of by the provider and is centrally managed. Even if a business uses an existing IP system or mobile communication devices, all can be integrated with the unified communication systems. The users are provided with a secure communication platform from where they can manage all the endpoint devices without any hassles. Most of the times, these management systems run on a browser.
Rich Voice Features
There are numerous rich voice features available with unified communication system. Features that are commonly available with standard unified communication packages are:
Presence – This feature allows you to get the real time status of other users on the same network. You will be able to know when one is available for communication.
One number – This gives the users an opportunity to use a single number for all the devices. Thus a number used for the mobile phone can also be used for the desk phone.
One click Outbound calls – Outbound calls can be made with just a click of the mouse or a touch on the mobile device’s screen.
Desktop call control – This unique feature can be availed for answering the calls from PC or even a Tab. The call manager application is generally used to take control of calls from a variety of other endpoint devices.
Conferencing
This is another unique feature that can be availed by using a unified communication system. Users will be able to make voice or audio conference calls from any device of their choice, the only prerequisite being that the devices are connected to the same network.
Computer Telephony Interface
Since VoIP and data travel on the same network, VoIP is now integrated to your computerized system. When you make a call, you are offering a finely meshed system that includes voice, data and video.
Unified Communication may look difficult, but in reality is just an integration of a number of activities you are already undertaking. It advantages to small business far outweighs any hesitation you may have.
This is a just a short introduction to Unified Communications. We will be writing a lot about such topics, so do keep visiting these pages.
One Call Communications offers high quality IP and VoIP products and services. Our service has endeared us to all our clients who have made us their preferred communication service provider. Call us today for your communication needs.
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