Telephone Systems, Communication, and Business

A clear line of communication is the best way to achieve business success. It’s important that your team is able to openly and clearly communicate with your customers as well as one another. This is the only way that your business can continue to grow and flourish. To improve your communication processes, you’ll need to

Telecom Trends 2017

2017 Year in Review: What Happened in Telecom This Year

Each new year brings exciting new things for the telecommunications industry. Keeping an eye on the latest news and trends can help you better understand where the industry is going and what you have to look forward to in the future. That’s why we’ve put together a quick “year in review” to help you understand

Switching to VOIP

Thinking About Switching to VoIP? 3 Things You Need to Consider

Every business needs a reliable phone system. The phone system plays a vital role in employee productivity and customer satisfaction. However, traditional business phone systems just don’t offer the same flexibility or features as VoIP business telephone services. If you’ve been thinking about making the switch to VoIP, there are a few things that you’ll

Improve Customer Experience Telecommunication

Improving Customer Experience with Telecommunication

As competition in the marketplace continues to heat up, businesses have to look for every opportunity to improve the customer experience. Telecommunication solutions enabled businesses to improve communication and organization across their company, which can have powerful implications for customer service. Below, we’ll discuss just how the right telecommunication tools can help you enhance the

Business Phone Systems

Which Phone System Should I Use for My NC Business?

In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue. Keep your small to mid-sized business equipped at all times with the best phone systems in the

How to Improve Business Communication

4 Effective Ways to Improve Business Communication

Having good communication skills within a business is crucial for success. These skills go far in the fostering and development of positive relationships among employees and future clients. Poor communication skills come off badly to team members and clients, and can prevent your business from reaching its potential. Whether you are the CEO of the

Choosing Telecom Provider

How to Choose the Right Telecom Service Provider

Though unfortunate, it is not uncommon for businesses to lose a client or fail to make a new sale due to an unreliable phone system. For instance, your sales person fails to connect with a new lead because they didn’t get an important voicemail or your calls with a customer are constantly being dropped, causing

understand-5G

A Simple Guide to Understanding 5G

It’s safe to say that everyone who uses mobile devices would benefit from more reliable service with faster speeds. That’s where 5G comes in. Like 3G and 4G before it, this new generation of wireless networks is promising to improve the mobile user’s experience and system performance. 5G Wi-Fi connections are designed to be about

OnPremise-vs-Cloud

On-Premise vs. Cloud Hosted: What Does Avaya’s Bankruptcy Mean for the Future of Business Communications

This January, telecommunications company Avaya filed for Chapter 11 bankruptcy after facing challenges that arose from adapting to cloud technology just a bit too late. Though the company does provide software and services and made about 75 percent of their revenue in 2016 from these solutions, their capital structure was based on an older, hardware-focused

What is Structured Cabling, and How Does it Help My Business?

We have certainly come a long way since the telegraph. As communication systems become more complex, it is necessary to find ways to make these systems easy to manage in order to avoid breakdowns in communication and loss of productivity. The network cabling infrastructure is an important part of your company’s IT infrastructure, and proper