On-Premise vs. Cloud Hosted: What Does Avaya’s Bankruptcy Mean for the Future of Business Communications

This January, telecommunications company Avaya filed for Chapter 11 bankruptcy after facing challenges that arose from adapting to cloud technology just a bit too late. Though the company does provide software and services and made about 75 percent of their revenue in 2016 from these solutions, their capital structure was based on an older, hardware-focused

What is Structured Cabling, and How Does it Help My Business?

We have certainly come a long way since the telegraph. As communication systems become more complex, it is necessary to find ways to make these systems easy to manage in order to avoid breakdowns in communication and loss of productivity. The network cabling infrastructure is an important part of your company’s IT infrastructure, and proper

What’s in Store for Telecommunications in 2017?

The new year is almost here, and with it comes exciting new things for the telecommunications industry. While 2016 was a big year for telecom, 2017 promises to also bring some important new trends for the industry. Understanding telecom predictions for the new year can help you better prepare your business for the future. Below,

VoIP And CRM Integration

Integrate VoIP and CRM

We have spoken a lot about VoIP and CRM and their technical features. There is simply no need to discuss them individually. Both VOIP and CRM are tried and tested technologies with lots of merits. Let us take a look at the advantages of integrating them. Before we get into the points one by one,

VoIP Network Security

VoIP Network Security Methods

The threat to security is real and often ignored by a majority of users. Though we have been hearing about security threats to data networks connecting our computers, VoIP networks can also be affected by outsiders with malicious intent. VoIP networks are known to be easier to attack. After all, what can I lose, you

Data Security

Data Security And Public WiFi Networks

There is no lack of free Wi-Fi networks in all the major cities and towns across the world. As a traveler, you will always find Wi-Fi networks at various public places like restaurants, airports, hotels and even in parks. This is a real boon for people who want to work on the go or simply


Ways to Address VoIP QOS Issues

VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At

VoIP Call Center

VoIP Call Center

VoIP call centers have all the right ingredients to deliver improved customer satisfaction. And, customer service plays a critical role for the success of brands all over the world. Industry pundits firmly believe that customer service and not price will be the primary brand differentiation in the coming years. Recent reports from McKinsey reveal that

Top 3 Benefits Unified Communications Promise Remote Workers

All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this

VoIP Phone

Monitoring Voice Quality of VoIP Phone Connection?

VoIP phone calls are still in their infancy and the technology has not fully matured. But more importantly, users have to still get used to their systems. The comfort of a telephone system that you have used for over 60 years is now going away. Dial tones are gone, and you have to make a