Deciding on your small business telephone systems isn’t something you can do lightly. Successful business owners know that getting the right setup the first time saves you money and helps the company grow.
So how do you choose the right one among all the small business telephone systems available? One Call Communications offers this advice for small businesses that don’t know where to start:
1. Create a five-year plan that includes the number of employees and a communication guide.
Having a plan is half the battle. If you already know how many employees you need to support and the nature of the calls they will be taking, you can easily identify how many phones, numbers, lines, and other items you need. If you have 4-5 employees doing desk work, a single phone line may suffice.
But if you’re going to upgrade in the future, this is not enough. Get a system that can easily add lines without having to set everything up all over again.
2. Determine how you want to take outside calls.
How you take inbound calls can make or break your company. Who wants to do business with a company that can’t be reached or has bad reception?
Decide whether you want to hire a receptionist or secretary. You can also ask your service provider for automatic answering options as well as other answering systems.
3. Decide between traditional phone and VoIP.
Both systems can support growth and any sort of telephone need. One doesn’t need an internet connection while the other can’t function without it. Fees and charges are structured differently as well. If you’re tech-savvy, then VoIP may be your best bet as it is scalable, cheaper, and uses existing Internet infrastructure.
4. Test the system.
Include the phone system you’re looking at in your soft launch agenda. This way, you can decide after a trial period and you can test the customer service, support, and reliability of all the options you have.
Give One Call Communications a call now at (888) 823-7373 to know more about available options and how you can get a system that suits your needs.