All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well. This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in […]
UCedge, Unified Communications Solutions from Toshiba
If you are used to Unified Communication applications, you would understand it needs a bit more resources than just a telephone end device. In order to use all the capabilities of UC, you would need to manage files, multiple applications, and maybe even videos. Till now this meant being tied to your desk. Now, when you are using Toshiba’s on-premise or cloud based phone systems, you are no longer tied to your desk. With a common user interface across platforms, you can access all your unified communication applications from a tablet, a laptop, or even your smart phone. UCedge application is available on Windows, iOS, and Android, making it literally universal. More details on UCedge and it utility are available here. About One Call Communications One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and […]
Key Factors When Choosing a Business Communication System
Business communication systems play a very important role in an organization and it helps in maintaining seamless communication among employees, vendors, business associates and customers. Thus, if you intend to buy a modern phone system to take care of all your business communication needs, it is better that you look for some of the essential features. These phone system features are going to directly impact communication, productivity and the revenue of your company. Some of the standard features that should be included with a business phone system are: Conferencing – This is an important feature as it facilitates simultaneous communication among 3 or more people through a single call. This feature varies with the type of communication system you choose, so consider the number of people usually attending a conference call. Auto-attendant – If your office receives a large call volume then it is better that you have a communication system that includes an auto-attendant […]
How Can Business Phones Increase Your Revenue?
All over the world, small as well as medium sized businesses are switching to VoIP because it is positively impacting their revenue. Small and medium scale businesses are able to create a professional image for their businesses and provide customer satisfaction that, till now, only big corporations were able to deliver. Here are the 6 ways that an efficient business phone system can increase your revenue: Expansion of the sales pipeline – You and your business executives will be able to penetrate new markets by calling up new customers. The employees of your organization will be able to reach out different customers located at remote locations around the world. Thus, you get the opportunity to penetrate new markets without incurring huge marketing expenses. Up selling – Every time any of your customers call up the company, you will be able to immediately view all the historical data pertaining to the customer. As the VoIP system […]