Which Phone System Should I Use for My NC Business?

In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue.

Keep your small to mid-sized business equipped at all times with the best phone systems in the industry to give customers the best experience possible, track your calls effectively and build a dynamic, customer-focused business.

Utilizing a comprehensive telecommunication approach, you can constantly stay connected with your customers, usher them along the sales funnel and track your interactions to better serve the ones that got away. Modern phone systems are more than just a way to hear from your consumers, they are entirely capable of shaping and reshaping your customers’ entire interaction with your company. Always be certain that you are utilizing the best systems in the business.

Top phone systems for small businesses

Many small businesses overlook the importance of having a high quality phone system, because they are “too small”. The fact is, the smaller your business is, the greater the emphasis on making each interaction with your business count and each lead to convert. This is why investing in a phone system that can support multi-national corporations, isn’t overkill. Business phone systems are designed to be scalable and support as many, or as few users as necessary, while still offering the same advanced features that help business owners

At One Call Communications, our entire business is dedicated to creating solutions to further the success of yours and other North Carolina businesses. If you are in the market for a new phone system, consider a trusted, affordable and scalable brand like NEC.

NEC Business Phone Solutions

You can feel the tech roots of NEC with their latest series of phone solutions, Univerge, that focuses on giving business owners an anytime, anywhere approach to communication. The SV9100 system is extremely user-friendly, while also robust. Able to support over 190,000 users, SV9100 can handle businesses of any current or future size. Easy configuration, access to real-time data, anywhere accessibility and low total cost of ownership make NEC’s newest system one of most competitive options for North Carolina entrepreneurs.

Another great option for increasing productivity and connectivity within your business or with your customers, is the NEC SL1100. Whether you’re looking to support your team with a complete desktop suite to keep them equipped and on task, or you’re trying to increase mobility, the SL1100 is the multifunctional system for your growing business.


If you are looking to improve your business communications system, reach out to One Call Communications to see which solutions that we provide can offer the functions you need to take your company to the next level.

4 Effective Ways to Improve Business Communication

Having good communication skills within a business is crucial for success. These skills go far in the fostering and development of positive relationships among employees and future clients.

Poor communication skills come off badly to team members and clients, and can prevent your business from reaching its potential. Whether you are the CEO of the company, or an executive assistant, you’ll benefit significantly from using professional communication skills. Read over these excellent tips and practice them every day to effectively improve interactions among your business or team. For a truly happy and thriving business, consider turning these communications tips into habits.  

Tips for Improving Business Communication


How to Improve Business Communication

As the leading provider of phone systems in North Carolina, One Call Communications serves thousands of clients across Greenville, Rocky Mount, Goldsboro, Smithfield and Wilson. We know a lot about communication! If you’re looking for answers to your business communication needs, give us a call today. 888-323-0557 We offer sales, installation and service of business telephone equipment, voicemail and, voice and data network cabling.


A Simple Guide to Understanding 5G

It’s safe to say that everyone who uses mobile devices would benefit from more reliable service with faster speeds. That’s where 5G comes in. Like 3G and 4G before it, this new generation of wireless networks is promising to improve the mobile user’s experience and system performance.

5G Wi-Fi connections are designed to be about 3 times faster than 4G, which allows for even more innovation when it comes to consumer goods in the Internet of Things (IoT) space and new technologies like virtual reality. Below, we’ll provide a quick breakdown of what exactly 5G is and how it can benefit your business.

What is 5G?

One of the greatest advantages of 5G is that it will be significantly faster than 4G with potential download speeds of 10,000 Mbps. To put this into perspective, when you download a high-definition film with 4G LTE, it can take up to 10 minutes. With the speeds that 5G promises to deliver, this task would take less than a second. 5G will also allow mobile users to run more complex applications. Overall, this would boost productivity across 5G-capable mobile devices and allow for further development of exciting new technologies like IoT, virtual reality, and self-driving cars.

Though this may sound like a dream, it is not available to consumers just yet. 5G is still in development, and it is set to deploy in the early 2020s. In order for this new generation of wireless networks to be successful, it is vital that mobile vendors work on developing the network infrastructure and devices with 5G capability. Companies such as Samsung, Nokia, and Ericcson have already begun developing and testing 5G products and platforms. It will be exciting to see what the future holds for 5G connectivity.

Business Benefits of 5G

There is no doubt that self-driving cars and virtual reality are interesting and innovative technologies, but what does 5G mean for the average business owner? Well, 5G has the potential to transform the way we do business, both in regard to customer experience and internal communications.

With 5G, virtual reality and 3D imaging will open up a range of possibilities for businesses to enhance their customer experience and offer improved experiential marketing. For instance, with the low lag time of 5G, businesses could develop interactive and dynamic video experiences that allow consumers to better visualize products in use, such as seeing how different furniture may fit into their home.

When it comes to business communications, 5G will also offer an improved experience. With 5G, individuals could potentially stream high-quality HD, 4K and 8K video calls right from their smartphone. The enhanced service that 5G promises would also allow for better employee communication and collaboration as well as improved customer support.

Start Improving Business Communication Today

Telecom companies are hoping to debut the first commercial 5G networks in 2020. But if you’re ready to start changing the way your business communicates today, it may be time to call in the experts. One Call Communications offers a range of professional telephone systems, mobility solutions, and business phone services. Call us today to see which solutions might be right for you: (888) 323-0557.



On-Premise vs. Cloud Hosted: What Does Avaya’s Bankruptcy Mean for the Future of Business Communications

This January, telecommunications company Avaya filed for Chapter 11 bankruptcy after facing challenges that arose from adapting to cloud technology just a bit too late. Though the company does provide software and services and made about 75 percent of their revenue in 2016 from these solutions, their capital structure was based on an older, hardware-focused business model that no longer reflected industry trends.

Avaya’s decision has left many in the industry wondering if the cloud has won or if there is still a place for on-premise telecom solutions in the modern marketplace. Below, we’ll discuss what Avaya’s challenges say about cloud-hosted solutions as well as where on-premise solutions fit in today.

What Avaya’s Situation Says About the Cloud

The events which lead to Avaya’s recent bankruptcy decision have brought to light an important challenge for many telecom businesses today. As the industry shifts toward more software and service-based business models, those companies with capital structures based on hardware solutions will need to adapt to the changing and growing needs of modern companies if they want to stay in business.

The marketplace is becoming increasingly more digital, and more businesses are forgoing physical locations in favor of online business platforms with remote employees. Not to mention, more and more businesses are developing a global outlook which may require more flexible communication solutions.

This is not to say that there is no place for on-premise telecom solutions. However, contemporary companies are changing the way they do business, and telecom solution providers need to adjust their structure to accommodate for new communication challenges.

On-Premise vs. Cloud Hosted: Is Cloud the Future?

Though Avaya’s challenges may suggest that cloud is the clear winner in the battle between on-premise systems vs. cloud-hosted solutions, the truth is that the “winning” solution will depend on the individual needs of your business. Both types of solutions have their pros and cons, and the key to choosing the right solution for your company is carefully considering what each option can offer.

On-premise systems give you greater control over your telecom investment and only require a one-time capital outlay with occasional maintenance and upgrade costs. However, these systems also require a significant investment up front as well as in-house talent that can manage and maintain your resources. Though this works for many larger businesses, it may not be the most effective solution for small or growing companies.

On the other hand, cloud-based services require only minimal up-front costs and offer you the ability to be up and running quickly. Cloud-hosted solutions are also very flexible and scalable, and they allow your company access to the latest functionality. This is a great option for businesses who have many remote employees or those who may not have the resources in-house to manage their system. However, the total cost of ownership over time may be more than on-premise solutions, and, in some cases, there are limited customization options.

Which is Right for Your Business?

When looking for the right telecom solutions for your business, consider both your current, near-term, and future needs. How many employees do you have, and how many of them work remotely? What is your growth strategy? You will also want to look at what existing telecom assets you have, what your network capacity is, and what your disaster plan or security measures look like. In addition, consider what your in-house expertise is and what resources you have available.

Do you need help finding the right business communication solutions for your company? That’s what we’re here for. Give us a call today to learn more about which telecom solutions might be right for your organization’s biggest communication challenges: (888) 323-0557.

What is Structured Cabling, and How Does it Help My Business?

We have certainly come a long way since the telegraph. As communication systems become more complex, it is necessary to find ways to make these systems easy to manage in order to avoid breakdowns in communication and loss of productivity.

The network cabling infrastructure is an important part of your company’s IT infrastructure, and proper management of this cabling system is vital for successful data flow and effective communication. Below, we will talk a little bit more about how structured cabling helps you manage this system and how it can benefit your business.

What is Structured Cabling?

Structured cabling refers to an organized and standardized approach to creating a cabling system that best supports your IT infrastructure. A small problem with your network cabling can cause significant issues for your business, especially as you grow and expand, adding more users and applications to the network. Structured cabling makes your cabling system easier to manage, while also allow for more flexibility in adding or moving users.

A structured cabling provider typically offers cabling system design and configuration, video cabling, fiber optics, rack and data cabinet cleanup, server room solutions, maintenance and support, and voice communications. However, not all structured cabling services are created equal. An improperly designed cabling system may cause your company’s operational costs to increase by up to 80%. To minimize downtime and support productivity, it is important that you make an informed decision when choosing a structured cabling service provider in Wilson, NC.

The Benefits of Structured Cabling

One of the greatest benefits that structured cabling can offer you is flexibility. When you implement a structured cabling system, data is all carried by one unified structure. This means that all you have to do to connect a new device to the network is plug it in to the correct socket. This flexibility eliminates the challenges that you might face without a structured cabling system when you try to add more users and devices to your network. It also makes changes and moves within the office go much more smoothly. The bottom line is, business growth is just easier with a structured cabling system.

Another important business benefit of a structured cabling system is that it is much easier to manage. You will no longer have to create multiple cabling systems. Instead, you can manage your cabling infrastructure all from one location. In addition, structured cabling can carry a higher bandwidth, meaning that it will be able to better support emerging applications that you might integrate in the future.

Structured Cabling Services from One Call Communications

One Call Communications offers quality structured cabling services that help support your voice and data needs now and in the future. As a full service cabling company, we take care of all your needs from the initial consultation all the way through providing ongoing maintenance and support. If you are ready to experience the unique benefits of structured cabling for your business, call us today for more information: ((888) 323-0557.

Data Security And Public WiFi Networks

There is no lack of free Wi-Fi networks in all the major cities and towns across the world. As a traveler, you will always find Wi-Fi networks at various public places like restaurants, airports, hotels and even in parks. This is a real boon for people who want to work on the go or simply stay connected. However, one thing that we often forget to consider is the data security risks involved in getting hooked up to these unreliable networks.

We often tend to overlook the data security aspect of public networks due to our eagerness to enjoy a free Internet connection. We skip the general welcome screen or any other pop up messages while signing up. This is a perfect set up for marketing firms that are ready to give free bandwidth in exchange for your phone number or email address.

Would you give up your privacy just to get free Internet at a public place?

Providing personal information can set you up for bigger problems like fraud and scams. Thus, it is important to read all the clauses included in the terms and conditions screen to ensure data security. You will get to learn how the Internet service provider intends to use the information. Is the Internet connection worth the information you’re providing? An alternate email id that you do not use for any other purpose can come in handy during such a situation.

Regular travelers can stick to only the official or advertised Wi-Fi networks, which are set up at airports, coffee shops, bars etc. There are several instances of hackers setting up free Wi-Fi networks to trap unsuspecting users. In case you come across networks that look too fishy or offer unimaginable freebies then it is best to avoid such networks.

Here are some tips to ensure watertight data security even when you are connected to free public Wi-Fi networks:

Secure Apps and Websites

It is important that you only use secure apps and websites while on a free public Wi-Fi network. Secure websites are marked by the green padlock that appears on the address bar of a browser. Refrain from doing anything important while you are using unsecured connection and that will automatically ensure data security. Hackers won’t be able to steal your personal information because all your transactions are carried out on secure websites.

In case you’re using your phone to connect to an unsecure network, use the browser instead of an app. Browsers verify everything before establishing a connection and the minute they detect anything fishy, your connection will be cut. Apps on the other hand are unable to verify bogus credentials and will give access to bots quite easily. You’re at the mercy of scammers while using apps on a public Wi-Fi network.

Installing VPN App For Data Security

Installing a VPN app can make your browsing extremely safe on unsecured Wi-Fi networks. This will protect you from snooping, besides hiding your location details. Any traffic that passes through the VPN app is rerouted to encrypted and dedicated server that guarantees absolute data security.

VPN services don’t come for free and you will have to subscribe for a reputable service that ensures total protection. There are several companies that provide mobile and desktop apps that are both easy to install and use.

Many reputable companies are offering their VPN services and you can choose the one that suits your budget and requirements.

You can even give free VPN services a try; there are a few that are quite good and enjoy a good reputation in the market.

Stay safe and protect yourself and you family.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top 3 Benefits Unified Communications Promise Remote Workers

All our previous posts on Unified Communications (UC) were focused on different types of job functions in a business. This, probably, was the starting point for the inclusion of UC. And, this will take up a major part of the activity as far as bandwidth consumption and utilization of UC applications is concerned. However, this is not something limited to only the people working in the company’s office. There are remote workers as well.

This is extremely important for two reasons when we are evaluating Unified Communications. The first is the use of legacy systems by SMBs because of the cost associated with establishing contact centers. Establishing a contact center is pretty easy with VoIP and cloud telephony because these can be implemented by businesses of any size. In this blog post, we will try to highlight the benefits of a Unified Communications powered contact center which can ultimately add value to your business in several ways.

Another big upside of implementing Unified Communications is that it can enhance the business performance by extending a common platform to all employees – both in-house as well as the remote workers. Take the example of the agents working at a company’s contact center. They are the remote workers who play a very important role in the business. Unified Communications helps the remote workers overcome communication challenges and open up new possibilities as to how a business operates. There are many contact centers that work in tandem with remote workers and UC efficiently handles the communication needs of both types of employees.

Here is a list of the top 3 benefits UC promises remote workers as well as the businesses:

1. Unified Communications Enable Access To Common Tools By All

Unified Communications offers the same tools and features to the remote workers that are used by the in-house team of a company. Remote working never really managed to pick up momentum because the legacy communication systems had limited features. However, Unified Communications with all its innovative tools and features has once again brought back remote working into the realm of mainstream business operations.

The remote working culture has received a great boost with the introduction of UC as any worker with an internet connection can work on projects through seamless collaboration with their in-house colleagues. UC adds value to a business by facilitating smooth and efficient communication among in-house and remote workers. The perception pertaining to remote working has undergone a huge change because of UC implementation.

Businesses, small as well as large, are opting for flexible operation and UC is definitely working as the catalyst. Similar tools and applications make it easier for the remote workers to coordinate or collaborate with their colleagues sitting at the company’s office.

2. Feeling Of Being Part Of The Core Team

It has often been observed that remote workers feel alienated from their company because they miss the feeling of being part of the core team. Several remote workers usually work from home and there are many who fail to reach the desired productivity level. UC offers the best solution to companies that not only help them lower operational costs but at the same time boost productivity of remote workers. Remote workers need to be disciplined in their approach; however not all are self-starters so UC helps them to stay connected with their colleagues. This leads to a feeling of being part of the core team, which in itself is a huge moral boost.

3. Job Satisfaction

UC plays a major role in the lives of remote workers who want to get the most out of their jobs. Remote workers have their unique preferences as well as values that have to be understood by management. With common UC tools and applications it becomes easier for top level management to gauge their expectations and frame policies accordingly.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top Features of VOIP For Business

VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it it.

Let us understand the top features of VoIP for business.

These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference.

Let us look into some of the VoIP for business features that are beneficial for the SMBs.

Follow Me – Find Me

This is one of the most popular VoIP phone system features that can help small scale businesses a lot. It delivers great flexibility for any employee who is on the move constantly. This is particularly applicable for the sales and marketing representatives. It helps them keep in constant touch with the clients, management and others, regardless of their location, at any given point in time. The technology also helps by forwarding any call from the office to the smartphone, PDA or laptop, regardless of their location.

Auto Attendant

This is another extremely important communication solution that is offered by VoIP for business. It eliminates the need to hire any receptionist to receive and route the incoming calls. The auto attendant feature offers auto-routing facility and the option of voicemail. It also offers the option of offering a standardized greeting to the callers in an extremely friendly manner. The greeting represents the company and plays the role of its voice, in a most professional manner.


The unified communication technology offers the option of web as well as video conferencing to small scale businesses for unlimited period of time, all without any extra costs. Naturally, that helps these businesses to compete on a global scale.

This particular feature helps SMBs look at taking their communication to the next level without incurring any costs. With conferencing, you can make a sales pitch or run a demo right from your office. You can run training classes on your products and answer specific questions or issues that your client and users may have.

Presence Management

This is another feature that does a world of good for any small scale business so far as its internal organizational behavior and customer service are concerned. The feature makes sure that a staff, who is present in the office throughout the working hours, can be reached in a jiffy – via phone, IM or email. This no doubt strengthens employee productivity, and customer support.

ADS or Automated Directory Service

This is one value added features of a VoIP for business system that has been added recently. This particular option allows customers and external callers to get to a particular person by merely uttering his or her name or her extension number. ADS can be set up in a perfect way so that it works smoothly for the ones with heavily accented voices. It can be programmed to respond to voices of different pitches, so that it works equally well for every person – both men and women of different ages and ethnic origin.

So regardless of the scale of the business that is using this technology. VoIP for business is designed to be effective for every organization. In fact, the advantages it offers to SMBs are more in terms of enabling these small companies to grow.

Call us today to understand how you can use VoIP for your own growth.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Make Your IVR Interesting

Tips to Make Your IVR Productive

The IVR that you set for your customers is the very first point of contact between them and you. Just as the receptionist once used to be the face of a business, so is the IVR today. Hence, it is important that you make sure that your IVR is as attractive, as interesting and, as simple as possible.

Think & Plan First

Firstly, you need to think thoroughly and carefully before setting up the interaction and automating them. It is a good rule of thumb not to make the interaction too lengthy. This will irritate customers, especially when they are irate, in a hurry, or, are going through anxious moments needing support.

It is also important to take into account the brand of your business. Develop a clear personal or vocal message for customer interaction, a message that supports the brand value of your business.

You also need to do a thorough and comprehensive research on the market to determine the types of customer s who are going to use your automation.

Hire A Professional

It is not always possible for you to determine the best possible way of setting up your IVR. Hence, you need to hire a professional who will be able to help you with the script, the pitching, the phonetics and the linguistics.

Music and Consistency

Smart use of soothing music is a must, as it soothes the mind. Do not use language that is too obscure, so that the listeners have difficulty understanding the message. You also need to make sure that the IVR terminology you use is consistent with the other communication channels like mobile app, your official website, etc. This will guarantee that your potential customers are not confused, as that may have negative impact call containment.

Use Smart Menus

You need to keep the menu options simple and understandable and hence, have the most popular options placed first in your menu. For instance, you need to have a script that says, “Please press 1 for sales related inquiries, 2 for customer service related issues or press 3 for technical support.” However, if you see that your tech support fetches you the most number of customers and is a unique USP for you, have that as option 1 of your IVR script. This will make a difference.

Offer Alternatives

The presence of alternative option in the IVR is one of the most important aspects. The presence of an ‘other’ option always encourages the customers while they are negotiating with an IVR. The nature of this alternative option can vary depending upon the nature of business and the type of audience in question. For that, it is important to listen to your callers and customers through the IVRs. In order to do that, you need to listen to the calls as they progress through the IVR. This practice is termed “Think Side Recording’ through which it is possible for you to listen to the entire in-queue interaction between your IVR and your customers. This subsequently helps you in reviewing your IVR, change it accordingly and making it more interesting.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Security Issues & SMBs

VoIP Security IssuesVoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here.

The Danger of Hacking

Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default password. Keeping the default password intact and unchanged for a long period increases the threat of phone jacking and hacking.

Denial of Service Attacks

As VoIP phone lines carry out transmission through the Internet, they are extremely vulnerable to DoS or Denial of Service attacks. A DoS attack chokes the line with a flurry of data so much so that nothing can get past that data cluster. This knocks out the service completely until the service provider fixes it, which can be a time consuming affair. Hence, it is highly imperative that a proper pre-screening of the VoIP service provider is done. This is important to make sure that the provider does have a proper DoS mitigation in place.  Since this is not a part of any VoIP security issues that you can manage, choosing your VoIP vendor carefully is critical.


Technically speaking, this is not a VoIP security issue, but a mistake that the companies at times end up making. This is generally committed by the companies that use a single router for Internet services as well as VoIP services. This technique leaves these companies completely exposed and thus, extremely vulnerable to hackers. A VoIP router that is unencrypted can be the gateway for a hacker to get into a particular network, which may be otherwise protected. Hence, the smaller businesses need to be sure that they have a dedicated line for data that they exclusively own.

VoIP Phishing

Phishing is the practice of scamming or soliciting someone via e-mail by a person or an organization that appears to be credible and genuine. It is most commonly and easily done on VoIP, in which the perpetrator sends a phishing e-mail to the victim, with a particular number for that person or company to call back at. As soon as the call is made, the person or that organization is asked to provide banking and other financial information with the use of the keypad. Once that is done, all the information provided is recorded to withdraw money from an account or to access other vital financial information. This is a genuine VoIP security issues that each and every business needs to be aware of.

It is not that all the VoIP security issues that we discussed here have nothing to with the bigger companies. However, the fact is that the bigger companies, because of investment capabilities, are in a better position to take evasive actions against these VoIP security issues and even if they are victims of these threats, they have the financial backup and other cushion that will help them to recover. However, smaller businesses do not have that leverage and hence, are in a more treacherous position when it comes to countering these threats. Hence, smaller businesses need to be extra cautious to defend against these threats.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.