Posts

Which Phone System Should I Use for My NC Business?

In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue.

Keep your small to mid-sized business equipped at all times with the best phone systems in the industry to give customers the best experience possible, track your calls effectively and build a dynamic, customer-focused business.

Utilizing a comprehensive telecommunication approach, you can constantly stay connected with your customers, usher them along the sales funnel and track your interactions to better serve the ones that got away. Modern phone systems are more than just a way to hear from your consumers, they are entirely capable of shaping and reshaping your customers’ entire interaction with your company. Always be certain that you are utilizing the best systems in the business.

Top phone systems for small businesses

Many small businesses overlook the importance of having a high quality phone system, because they are “too small”. The fact is, the smaller your business is, the greater the emphasis on making each interaction with your business count and each lead to convert. This is why investing in a phone system that can support multi-national corporations, isn’t overkill. Business phone systems are designed to be scalable and support as many, or as few users as necessary, while still offering the same advanced features that help business owners

At One Call Communications, our entire business is dedicated to creating solutions to further the success of yours and other North Carolina businesses. If you are in the market for a new phone system, consider a trusted, affordable and scalable brand like NEC.

NEC Business Phone Solutions

You can feel the tech roots of NEC with their latest series of phone solutions, Univerge, that focuses on giving business owners an anytime, anywhere approach to communication. The SV9100 system is extremely user-friendly, while also robust. Able to support over 190,000 users, SV9100 can handle businesses of any current or future size. Easy configuration, access to real-time data, anywhere accessibility and low total cost of ownership make NEC’s newest system one of most competitive options for North Carolina entrepreneurs.

Another great option for increasing productivity and connectivity within your business or with your customers, is the NEC SL1100. Whether you’re looking to support your team with a complete desktop suite to keep them equipped and on task, or you’re trying to increase mobility, the SL1100 is the multifunctional system for your growing business.

 

If you are looking to improve your business communications system, reach out to One Call Communications to see which solutions that we provide can offer the functions you need to take your company to the next level.

Integrate VoIP and CRM

We have spoken a lot about VoIP and CRM and their technical features. There is simply no need to discuss them individually. Both VOIP and CRM are tried and tested technologies with lots of merits.

Let us take a look at the advantages of integrating them. Before we get into the points one by one, one special aspect of the integration needs to be mentioned. The successful marriage between these two very different communication technologies has already brought in a revolution in the world of telecommunication.

Cost Cutting With VoIP

The presence of a redundant PSTN phone communication system along with an existing broadband connection will result in increased communication costs. A successful integration of the CRM and the VoIP helps in a drastic cost-cutting. A large number of long distance calls can be made over the broadband connection, thus negating the extra cost of long distance calls over PSTN phone lines.

Improvement of Communication Quality

When we talk about communicating with customers, the quality of communication is the most important factor. Customer satisfaction is the most important aspect in the field of communication. While modern technologies enable people to seamlessly communicate by chatting or emailing, a voice call is always unparalleled in effect and satisfaction. Everyone feels more comfortable to talk to or listen to the other person. Here the quality of calls is the most important factor. A successful integration between the VoIP and the CRM helps the qualitative aspects of the calls. With VoIP, people can talk to each other for unlimited amounts of time, without having to worry about costs, or suffer from dropped calls or choppy voices.

Improved Data Management Mechanism

A communication system that has CRM and VoIP systems successfully integrated goes a long way in saving time as well as money. The moment a call from a customer is connected, the integrated system draws information from the database and displays it for the executive. This could include name, contact details, phone numbers, orders, mailing addresses, support tickets, history of purchases or orders. The call center executives do not have to ask for these details from the customers. The executive saves time and gets into the crux of the call immediately. They can keep the call limited to understanding and resolving issues of the customer. The executive call also utilise the saved time in up-selling or pitching for additional products or services.

When you address a customer by name, and you seem to know what he has ordered for or is using, he becomes more pliable. He instinctively feels the company has a professional attitude and knows how to manage its customers.

This improves the overall quality of the calls besides helping data management in a big way.

Helps in Professional Handling of the Call

A successful integration of CRM and VoIP helps the handling of each and every call in a more professional way. This is done with the help of proper queuing and routing of the calls. When a call is received at one point, an auto call distribution (ACD) system routes the call to the correct executive who can handle the call. This makes sure that the calls are received by right personnel in the right department. The ACD and VoIP/CRM integration help in successful and effective completion of the calls with the customers being satisfied at the end of the call.

Presence Of More Value Added Features

CRM and VoIP technologies integration ensure that the calls can be monitored. However, this is not all. It is just the beginning. Besides monitoring, calls can also be recorded. You can keep track of customer requirements, issues, queries and grievances or demands. These features also help the management to provide feedback and training to the support staff, which helps businesses to improve their service.

These are just some of the advantages. A successful integration between CRM and the VoIP will provide a host of other advantages that businesses, as well as customers, can enjoy.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Data Security And Public WiFi Networks

There is no lack of free Wi-Fi networks in all the major cities and towns across the world. As a traveler, you will always find Wi-Fi networks at various public places like restaurants, airports, hotels and even in parks. This is a real boon for people who want to work on the go or simply stay connected. However, one thing that we often forget to consider is the data security risks involved in getting hooked up to these unreliable networks.

We often tend to overlook the data security aspect of public networks due to our eagerness to enjoy a free Internet connection. We skip the general welcome screen or any other pop up messages while signing up. This is a perfect set up for marketing firms that are ready to give free bandwidth in exchange for your phone number or email address.

Would you give up your privacy just to get free Internet at a public place?

Providing personal information can set you up for bigger problems like fraud and scams. Thus, it is important to read all the clauses included in the terms and conditions screen to ensure data security. You will get to learn how the Internet service provider intends to use the information. Is the Internet connection worth the information you’re providing? An alternate email id that you do not use for any other purpose can come in handy during such a situation.

Regular travelers can stick to only the official or advertised Wi-Fi networks, which are set up at airports, coffee shops, bars etc. There are several instances of hackers setting up free Wi-Fi networks to trap unsuspecting users. In case you come across networks that look too fishy or offer unimaginable freebies then it is best to avoid such networks.

Here are some tips to ensure watertight data security even when you are connected to free public Wi-Fi networks:

Secure Apps and Websites

It is important that you only use secure apps and websites while on a free public Wi-Fi network. Secure websites are marked by the green padlock that appears on the address bar of a browser. Refrain from doing anything important while you are using unsecured connection and that will automatically ensure data security. Hackers won’t be able to steal your personal information because all your transactions are carried out on secure websites.

In case you’re using your phone to connect to an unsecure network, use the browser instead of an app. Browsers verify everything before establishing a connection and the minute they detect anything fishy, your connection will be cut. Apps on the other hand are unable to verify bogus credentials and will give access to bots quite easily. You’re at the mercy of scammers while using apps on a public Wi-Fi network.

Installing VPN App For Data Security

Installing a VPN app can make your browsing extremely safe on unsecured Wi-Fi networks. This will protect you from snooping, besides hiding your location details. Any traffic that passes through the VPN app is rerouted to encrypted and dedicated server that guarantees absolute data security.

VPN services don’t come for free and you will have to subscribe for a reputable service that ensures total protection. There are several companies that provide mobile and desktop apps that are both easy to install and use.

Many reputable companies are offering their VPN services and you can choose the one that suits your budget and requirements.

You can even give free VPN services a try; there are a few that are quite good and enjoy a good reputation in the market.

Stay safe and protect yourself and you family.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Ways to Address VoIP QOS Issues

VoIP-based technology has taken over the world of communication. There is no doubt about it. However, the thing is that this new technology is not always foolproof. There have been cases when the users are troubled by call quality issues and related problems. They try various troubleshooting tools and steps to solve the issue. At times these tools and steps work. At times they don’t. And when they don’t, questions are raised about the efficacy of this new technology. The truth is that no technology has been and will be foolproof. It is up to the users to find ways to get rid of the limitations. It’s the same way with VoIP QOS issues. Here are some of these effective ways to manage VoIP QOS.

Upgrading the Internet Connection

The quality of VoIP calls nosedive due to an old internet connection. Technology has changed with the times. Hence, if anyone continues with the connection that they started their business with some 10 years back, it is bound to give trouble now. VoIP systems use the Internet connection as well as the network for sending and receiving data. If the Internet connection lacks the bandwidth to do those activities, the quality of calls will take a beating. It is important to upgrade your Internet connection to make sure you have optimal VoIP QOS. The best thing to do is to get in touch with your Internet service provider (ISP). They will help in choosing the right connection tier that will meet the required speed. If they are unable to do that, and you are experiencing sustained loss in voice quality and bandwidth speed, it is time to look for an alternative ISP.

Implementation of VoIP QOS Features

When any document is transferred over a network, a few packets might get dropped here and there. That does not make a difference during file transfers. However, when it comes to VoIP, the voice quality might get distorted due to this issue. The issue is that the network equipment does not treat data and voice calls in different ways. A loss in bandwidth will throttle voice channels leading to a loss of voice packets and voice quality.

New Headsets For VoIP QOS

At times, old headsets might get in the way of high-quality VoIP calls. Wireless devices might be expedient for users, but the Bluetooth and the Wi-Fi connections do not support the same speed as direct links. This might affect your call quality. That is why the headsets need to be at their best, to make sure that the calls are of optimal quality.

Presence of a Guaranteed Contention Ratio

A contention ratio is the numbers of users who share a particular bandwidth. The ideal ratio for home users is 50:1 and for businesses 20:1. If this ratio is not maintained by the ISP, the connection speed you will experience at your end will throttle your VoIP QOS. This affects the quality of the calls. This is where the presence of a guaranteed contention ratio comes into play. The ISP should provide a consistent access to a particular bandwidth during the peak time of usage. This helps to maintain the call quality.

Network Optimization

The configuration of an existing network needs to be optimized. This is necessary when a user switches from the conventional communication network to VoIP. VoIP technology has its own demands and requirements. Thus, it is imperative to check whether the existing network is sufficient to support VoIP calls. If not, then the network needs to be optimized to make sure it supports VoIP calls. This also guarantees the quality of the calls.

These are pretty simple steps one can execute and make a world of difference in VoIP QOS.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. Our installation and service includes premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

VoIP Call Center

VoIP call centers have all the right ingredients to deliver improved customer satisfaction. And, customer service plays a critical role for the success of brands all over the world. Industry pundits firmly believe that customer service and not price will be the primary brand differentiation in the coming years. Recent reports from McKinsey reveal that companies investing in superior customer support are going to drive in 10%-15% higher revenue and witness 20% rise in customer satisfaction rates. VoIP call center are going to play a crucial role in delivering better customer experience. The selection of technology for operating contact centers will be extremely important.

It is a known fact that call centers use complex telephony systems. However, with the rise in competition, the push to provide better client services has also gained momentum. VoIP call centers are looking beyond the conventional telephony features to enhance their customer service. VoIP, or, Voice over Internet Telephony services are loaded with incredible features that facilitate better customer service as well as cost savings for companies. The use of VoIP is not at all risky or foolish – in fact it is a necessity for any modern business. Let us look at some of the most compelling reasons behind choosing VoIP:

Ultimate Flexibility Through Call Routing

The availability of customized options for ACD (Automated Call Distribution) makes it easier for the business to decide the routing of calls among customer representatives or employees of various departments. Once an business has finalized the classification of its employees, it can choose any of the call distribution options like regular distribution, circular distribution, and weighted distribution. Thus, VoIP offers the ultimate flexibility to companies to create their customized call distribution solution, which fits the expertise of their agents.

Scaling Up Of Operations

Call volumes have predictable patterns and there are months, weeks, and days when they can really peak. Often it is seen that during festivals and holidays the call volumes increase massively. Companies should be ready to tackle higher call volumes by adding more lines to their existing telephony system. VoIP management portals help companies to easily manage their number of telephone lines which can be increased or decreased with just a few clicks. Thus, scaling up of operations is a matter of a few minutes for VoIP call centers.

Remote Workforce Stay Connected

Modern businesses are recruiting flexible workforce who work from various parts of the world (even from their homes). Now managing such a hugely distributed workforce can be extremely stressful and inefficient when they fail to stay connected to a central communication system. A VoIP call center is the perfect solution for managing remote workers who can stay connected with their respective departments.

Push for Automation

Customer telephone systems can be easily automated with the help of various add-on features. Often we get to see customers getting frustrated while encountering lengthy phone menus. This problem can be tackled with the help of IVR that VoIP systems offer. Interactive Voice Recognition will certainly improve call routing. Visual voicemail along with email inbox integration are some other features that would push for the automation of a company’s communication system.

VoIP Call Center Enhances Customer Satisfaction

Customers are very impatient by nature and a slight delay can cause permanent damage to a company’s image. Modern companies need to address urgency factor and reach out to customers instantly. This can be achieved only when the enterprises become a VoIP call center, which can ultimately lead to better customer satisfaction.

Companies looking to improve their customer satisfaction need to improve their contact centers. Customer service agents play a very crucial role during client interactions and you need to equip them with the best telephony technology.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Encrypt for Better VoIP Security

VoIP security is critical if you want to use your phone without worries. If you are a VoIP user, it is imperative to learn ways to keep your communication system protected from unwanted breaches and hacks. VoIP has revolutionized communication in a big way; however, it has also given rise to a number of security concerns. These concerns over the last few years have been the center point of several debates.

The introduction of VoIP technology is coupled with the advent of a number of hacking software as well. Thanks to these software packages, instances of hacking have reached an all time zenith over recent times. Thus, the situation demands a strong enough encryption for the VoIP. A strong VoIP security blanket would ensure that data pilferage is kept at bay. It also ensures that no one is able to eavesdrop on conversations carried over VoIP communication devices.

All VoIP based calls are made digitally. This makes tapping of VoIP calls far easier than tapping conversations carried over conventional telecommunication lines. That is the reason, VoIP security is so important and encryption is the best way to maintain privacy.

Let us discuss some of the easiest and most guaranteed ways of data encryption of a VoIP based network.

Zfone for VoIP Security

This is one most effective software packages that is designed and developed to provide VoIP security, with the use of ZRTP or Z and Real-time Transport Protocol. ZRTP is a cryptographic key-agreement protocol, meant for negotiating the encryption keys between the end point pair of a VoIP phone call, based on Real-time Transport Protocol.

Service Provider Encryption

Service Provider Encryption provided by Cryptographic Service Provider (CSP) is a specially designed software library, which is programmed to implement Microsoft CryptoAPI (CAPI). CSPs put into action various effective encoding and decoding functions usable by the computer application programs. These functions are used for carrying out operations like providing strong user authentication or security to emails.

IP Security and Transport Layer Security

Transport Layer Security (TLS), which is an advanced version of Secure Sockets Layer (SSL) is a cryptographic protocol. It is designed to provide communications security to a computer network. The protocol is available in different versions to be used in various applications like internet faxing, web browsing, instant messaging, email, not to mention VoIP based communication systems.

Internet Protocol Security (IPsec), on the other hand is a protocol suite designed for securing the Internet Protocol (IP) communications. It does so through the process of authenticating as well as encrypting each and every IP packet of a particular communication session. IPsec includes protocols that are programmed to establish mutual authentication between the agents at the beginning of a session. It also includes negotiation of the cryptographic keys used during that session. IPsec is used for safeguarding transfer of data between a couple of hosts (host-to-host), a couple of security gateways (network-to-network), or between a security gateway and a host (network-to-host). Internet Protocol security (IPsec) uses various cryptographic security services to provide foolproof VoIP security.

Session Initiation Protocol

This is another very widely used protocol that provides VoIP security. It basically is a communication protocol that is designed for signaling as well as controlling the multimedia communication sessions.

The protocol actually defines the messages, which are transferred from the two end points that control the termination, establishment and other critical elements of a particular VoIP call.

There are endless ways to provide security and safety to a VoIP based communication system. Experts are of the opinion that the more security blankets are provided, the better it is for the VoIP set up from the safety point of view. However, the ones mentioned are the most practiced and tried and tested, for the purpose of providing VoIP security.

As more and more organizations are transitioning from the traditional public branch exchanges (PBXs) to the Internet-based PBXs, the Internet is becoming an enticing hunting ground for the malicious hackers. Hence, against this background, more and more encryption methods are being adapted by people to provide security to VoIP communication systems.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Top Features of VOIP For Business

VoIP for business is usually misunderstood to favor only large scale businesses and the ones that have deep pockets. However, just the opposite is true. Voice over Internet Protocol (VoIP) technology is extremely cost effective and can be leveraged by any business regardless of its size and scale. Every business, including the ones that operate on a shoestring budget can take advantage of it it.

Let us understand the top features of VoIP for business.

These features help SMBs to compete with their more fancied counterparts – even on a global scale. VoIP helps these small companies to expand their coverage and control and manage their budget at the same time. This is where VoIP for business makes all the difference.

Let us look into some of the VoIP for business features that are beneficial for the SMBs.

Follow Me – Find Me

This is one of the most popular VoIP phone system features that can help small scale businesses a lot. It delivers great flexibility for any employee who is on the move constantly. This is particularly applicable for the sales and marketing representatives. It helps them keep in constant touch with the clients, management and others, regardless of their location, at any given point in time. The technology also helps by forwarding any call from the office to the smartphone, PDA or laptop, regardless of their location.

Auto Attendant

This is another extremely important communication solution that is offered by VoIP for business. It eliminates the need to hire any receptionist to receive and route the incoming calls. The auto attendant feature offers auto-routing facility and the option of voicemail. It also offers the option of offering a standardized greeting to the callers in an extremely friendly manner. The greeting represents the company and plays the role of its voice, in a most professional manner.

Conferencing

The unified communication technology offers the option of web as well as video conferencing to small scale businesses for unlimited period of time, all without any extra costs. Naturally, that helps these businesses to compete on a global scale.

This particular feature helps SMBs look at taking their communication to the next level without incurring any costs. With conferencing, you can make a sales pitch or run a demo right from your office. You can run training classes on your products and answer specific questions or issues that your client and users may have.

Presence Management

This is another feature that does a world of good for any small scale business so far as its internal organizational behavior and customer service are concerned. The feature makes sure that a staff, who is present in the office throughout the working hours, can be reached in a jiffy – via phone, IM or email. This no doubt strengthens employee productivity, and customer support.

ADS or Automated Directory Service

This is one value added features of a VoIP for business system that has been added recently. This particular option allows customers and external callers to get to a particular person by merely uttering his or her name or her extension number. ADS can be set up in a perfect way so that it works smoothly for the ones with heavily accented voices. It can be programmed to respond to voices of different pitches, so that it works equally well for every person – both men and women of different ages and ethnic origin.

So regardless of the scale of the business that is using this technology. VoIP for business is designed to be effective for every organization. In fact, the advantages it offers to SMBs are more in terms of enabling these small companies to grow.

Call us today to understand how you can use VoIP for your own growth.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

5 Factors For High VoIP Voice Quality

The overall performance of Voice over Internet Protocol is decided by the quality of your voice conversation. Apart from cost, one main reason that has encouraged businesses to deploy VoIP applications is better VoIP voice quality on calls. Better quality of audio communication can help businesses in many ways, which include their internal communication, customer support and showing professionalism. Thus, if you do not get high-quality voice communication, the very purpose for deploying VoIP may be defeated.

When you choose VoIP, you should remember to check these critical factors that will ensure high-quality audio from your VoIP application.

Sampling Rate

Measured in Hz (hertz), sampling rate is the number of times an application samples audio in a second. It is necessary to check this parameter as it has a great bearing on VoIP voice quality. In the narrow band, which is the minimum sampling rate, you sound will get sampled at 8 KHz, i.e. 8000 times per second. However, when you need good audio quality, the narrow band will not suffice. You need wide band that has a sampling rate of 16 kHz or above. With wideband, you get twice the quality of the narrow band, but this is not all. To get good quality audio sound, it’s necessary that you have CD quality, 44.1 kHz. When you need good quality audio, make sure it has a sampling rate of more than 40 kHz.

Bandwidth

Bandwidth can be described as the amount of data which can pass through the network in a specific time. In VoIP, audio is converted to digital data and transferred through the network. Thus, it is essential that while you choose VoIP, you have the required bandwidth. Many use Codec or compression/decompression component that is used to compress voice before sending it through the network. However, in VoIP, although some minimal bandwidth is required, it is not the most important component. A higher bandwidth will certainly contribute toward better VoIP voice quality. Video needs larger bandwidth than the normal one.

Standard Protocols

While using VoIP, you need to follow a lot of standard protocols. Some will deal with media and control protocols (like RTP/RTPC) while others with signaling protocols like SIP & H.323. While choosing IP telephony vendors, understand what protocol he is following. In general, most service providers follow industry standards. At the same time, there is no harm in understanding what you are getting. The industry standards help in multiple ways.

1. It helps your VoIP calls be universal in the sense that you can anyone in any country.
2. It helps you not worry about what OS or computer system you are using.
3. It helps you in mobility as you use any mobile platform such as Android , iOS, Windows CE, etc.

Following standards ensure there is proper handshake between your calls and the receiving end. This certainly ensure better voice quality. Different standards mean both sides have to interpret the incoming signals. This will lead to delay and may what is called jitter.

Quality of Service (QoS)

When your VoIP call is in progress, your voice signals traverse over the network in the form of data packets. If there is too much traffic in the network, it is obvious that your quality of services will be reduced, which you will not like. You cannot allow degradation of your calls. To solve this problem you need to have QoS in the network. This will ensure that audio packets get preference over other data packets. Thus, when you choose VoIP services, do not forget about QoS. High QoS guarantees high VoIP voice quality as the service provider will take pains to ensure quality.

Virtual Private Network

Finally, you can think of VPN. Virtual Private Network or VPN will get you guaranteed bandwidth that will increase your VoIP voice quality. You do not have to worry about jitter and call fails while you are on an important call.

Use these 5 points as important and critical factors for voice quality on your VoIP calls. For more details call us today.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

Breakup With PSTN Line Already?

Have you switched over to VoIP based telecommunication service? Wow, that’s great news. You have really grown up in terms of technology.

By the way, what about your good old PSTN line? Have you kept it as a backup or have you dumped it, parting ways forever? If it is still there that is really a great news and an indeed the wisest of decisions you could have taken. Or have you parted ways with it? Oh no! That is indeed a terrible decision that you have taken and one that can all but be appreciated.

What? You want me to keep the Neanderthal? Why? Let me explain?

Frankly speaking, switching over to VoIP does not necessarily indicate that you have to ditch your land line phone service. In spite of having VoIP, you might still need your PSTN line.

There are actually a number of factors that needs to be taken into consideration before you part ways with your PSTN line.

Firstly, you need to take into consideration, the issue of Power Outage. VoIP and the other related devices like phone adapters, routers and so on are all electrically powered. This means, whenever there is a power potage due to any technical snag or storm or whatever reason, that poses a lot of trouble for the VoIP will simply not work. It is then, when the good old PSTN line comes in handy to contacting people or even making the service calls for tech support.

Secondly, in spite of the tug of war or tussle that is going on between the PSTN companies and the VoIP service providers, the reality is that the VoIP also at times need PSTN service. In a number of cases, the VoIP packages that are offered are done so only as money-saving as well as feature-rich improved avatars of the traditional PSTN service. In these cases, the quality of VoIP services that are available is straight away dependable on the PSTN line. This comes in particularly true in case of the device-based services, in which the PSTN line has to be plugged on one side of the VoIP device to activate it.

Thirdly, the quality of the call of the VoIP services is in no way, anywhere near the quality of calls that you will get in the traditional PSTN line. In words, the VoIP phones come nowhere near the PSTN phones, in terms of voice quality. In fact, VoIP do not come anywhere near the PSTN voice quality, let along beating it. Hence, in case you find any distortion in the voice quality on the VoIP phones, you can quickly hang up that phone and switch back to the PSTN phone, to complete the call. The reason behind this is simply because, VoIP sends certain voice packets through the internet connection, by using a protocol , which is known as Used Datagram Protocol (UDP), which is still not that dependable, at least from the technological point of view. On the other hand, the PSTN works through a dedicated line, which is far more reliable when it comes to transmitting each and every conversation.

Thus, even if you switch over to VoIP, you should always maintain your PSTN line as a backup!

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.

 

VoIP Security Issues & SMBs

VoIP Security IssuesVoIP has revolutionized the concept of communication in the business fraternity and the technology is attractively inexpensive. This is why even small businesses that run on shoestring budgets can afford to have this technology installed. However, the technology is not without any downside. In fact, it comes with a number of VoIP security issues that smaller businesses cannot afford to ignore. We discuss some of these VoIP security issues here.

The Danger of Hacking

Over the last few years, the numbers of hackers who like to break into VoIP systems has seen a steady increase. This is a major threat for businesses, especially the smaller ones. The VoIP security issues includes unauthorized call barging and recording, getting unauthorized hold of sensitive and confidential information that are discussed during the calls, and phone hijacking for making long duration overseas calls, which are pretty expensive. In order to negate this threat, it is imperative to regularly change the default password. Keeping the default password intact and unchanged for a long period increases the threat of phone jacking and hacking.

Denial of Service Attacks

As VoIP phone lines carry out transmission through the Internet, they are extremely vulnerable to DoS or Denial of Service attacks. A DoS attack chokes the line with a flurry of data so much so that nothing can get past that data cluster. This knocks out the service completely until the service provider fixes it, which can be a time consuming affair. Hence, it is highly imperative that a proper pre-screening of the VoIP service provider is done. This is important to make sure that the provider does have a proper DoS mitigation in place.  Since this is not a part of any VoIP security issues that you can manage, choosing your VoIP vendor carefully is critical.

Piggybacking

Technically speaking, this is not a VoIP security issue, but a mistake that the companies at times end up making. This is generally committed by the companies that use a single router for Internet services as well as VoIP services. This technique leaves these companies completely exposed and thus, extremely vulnerable to hackers. A VoIP router that is unencrypted can be the gateway for a hacker to get into a particular network, which may be otherwise protected. Hence, the smaller businesses need to be sure that they have a dedicated line for data that they exclusively own.

VoIP Phishing

Phishing is the practice of scamming or soliciting someone via e-mail by a person or an organization that appears to be credible and genuine. It is most commonly and easily done on VoIP, in which the perpetrator sends a phishing e-mail to the victim, with a particular number for that person or company to call back at. As soon as the call is made, the person or that organization is asked to provide banking and other financial information with the use of the keypad. Once that is done, all the information provided is recorded to withdraw money from an account or to access other vital financial information. This is a genuine VoIP security issues that each and every business needs to be aware of.

It is not that all the VoIP security issues that we discussed here have nothing to with the bigger companies. However, the fact is that the bigger companies, because of investment capabilities, are in a better position to take evasive actions against these VoIP security issues and even if they are victims of these threats, they have the financial backup and other cushion that will help them to recover. However, smaller businesses do not have that leverage and hence, are in a more treacherous position when it comes to countering these threats. Hence, smaller businesses need to be extra cautious to defend against these threats.

About One Call Communications

One Call Communications is a leading provider of phone systems in North Carolina. We serve thousands of clients across Greenville, Rocky Mt., Goldsboro, Smithfield, & Wilson. We sell, install, and service business telephone equipment, voicemail and, voice and data network cabling. We install and service premium quality products from Toshiba Telecom. We serve both commercial and industrial clients.

Call us today for your networking and communication requirements.