Each new year brings exciting new things for the telecommunications industry. Keeping an eye on the latest news and trends can help you better understand where the industry is going and what you have to look forward to in the future. That’s why we’ve put together a quick “year in review” to help you understand what has been happening in telecom in 2017. What Happened in Telecom This Year Keeping up with telecom trends can help you better understand what options are available to your business now and in the future. Check out our list below of the top telecom news and trends from this year: North Carolina Business Telecommunications Do you need help choosing the right business telephone services and technologies for your business? You’ve come to the right place. One Call Communications is North Carolina’s trusted telecom expert for business telephone solutions. If you’re ready to change the way your business communicates, call […]
Thinking About Switching to VoIP? 3 Things You Need to Consider
Every business needs a reliable phone system. The phone system plays a vital role in employee productivity and customer satisfaction. However, traditional business phone systems just don’t offer the same flexibility or features as VoIP business telephone services. If you’ve been thinking about making the switch to VoIP, there are a few things that you’ll need to consider beforehand. Consider This Before Switching to VoIP Before you make the big switch, there are a few things that you’ll need to consider. Below are just a few important factors: Bandwidth Needs VoIP phone services route voice traffic over the Internet. This means that you’ll need to consider your data bandwidth and voice traffic needs before choosing the right solution for your business. Instead of thinking about how many voice lines you will need on your business telephone system, you’ll now be considering how many different voice sessions you need to take place at the same time. […]
Improving Customer Experience with Telecommunication
As competition in the marketplace continues to heat up, businesses have to look for every opportunity to improve the customer experience. Telecommunication solutions enabled businesses to improve communication and organization across their company, which can have powerful implications for customer service. Below, we’ll discuss just how the right telecommunication tools can help you enhance the experience for your customers and leads. How Business Phone Services Help Improve the Customer Experience Have you ever lost a lead due to a dropped call? What about a current customer who just couldn’t get a hold of their sales rep and decided to go with the other guys? Issues like this happen all the time when businesses do not have the right telecom solutions to meet their needs. In today’s busy marketplace, it’s vital that your team members are able to quickly and effectively communicate with leads, current customers or clients, and one another in order to ensure that […]
Which Phone System Should I Use for My NC Business?
In business, success starts and ends with the phone system that you have. Seem far fetched? If you cannot properly connect to your customers or leads, it will lead to a major decrease in customer satisfaction and/or revenue. Keep your small to mid-sized business equipped at all times with the best phone systems in the industry to give customers the best experience possible, track your calls effectively and build a dynamic, customer-focused business. Utilizing a comprehensive telecommunication approach, you can constantly stay connected with your customers, usher them along the sales funnel and track your interactions to better serve the ones that got away. Modern phone systems are more than just a way to hear from your consumers, they are entirely capable of shaping and reshaping your customers’ entire interaction with your company. Always be certain that you are utilizing the best systems in the business. Top phone systems for small businesses Many small businesses […]
4 Effective Ways to Improve Business Communication
Having good communication skills within a business is crucial for success. These skills go far in the fostering and development of positive relationships among employees and future clients. Poor communication skills come off badly to team members and clients, and can prevent your business from reaching its potential. Whether you are the CEO of the company, or an executive assistant, you’ll benefit significantly from using professional communication skills. Read over these excellent tips and practice them every day to effectively improve interactions among your business or team. For a truly happy and thriving business, consider turning these communications tips into habits. Tips for Improving Business Communication As the leading provider of phone systems in North Carolina, One Call Communications serves thousands of clients across Greenville, Rocky Mount, Goldsboro, Smithfield and Wilson. We know a lot about communication! If you’re looking for answers to your business communication needs, give us a call today (888) […]